Bob Johnson Chevrolet

You can bring a used car back under warranty as many times as you like they won't find anything wrong as soon as the warranty expires they can find everything you complained about and now YOU have to pa times as you like they won't find anything wrong as soon as the warranty expires they can find everything you complained about and now YOU have to pay for the repairs.DO NOT BUY A USED CAR FROM THEM.I complained about the drivers door they replaced weather stripping now they say it needs bushings.We complained of a rubbing and noise in the front end TWICE they couldn't find anything now 4 months later front end bearing is gone CV shaft boot is torn the brakes are bad and the intermittent noise we complained about is constant. We have not even put 5k miles on this truck so much for the sign out front Certified Used Cars . A selling point for us was they sold this truck new and have done all the service work since then . They have lost our business forever More

I had a horrible experience while looking for a used vehicle at Bob Johnson Chevrolet. Let me first say that the reason I went there was because everyone in my family has bought cars from them and had a vehicle at Bob Johnson Chevrolet. Let me first say that the reason I went there was because everyone in my family has bought cars from them and had a good experience. I found a car that I wanted online and went there to test drive it. I walked around the sales department for a half hour before anyone asked me if they could help. I said that I wanted to test drive this car and Lee Patterson went with me and I LOVED it. It was a Pontiac G6 GTP. It was everything I wanted and more. In my price range (actually below it) so I put a deposit down on the car to hold it until Friday when I got my income tax return. This was on Monday and on Wednesday Lee calls me and says that they got another G6 in with all the same stuff except it wasnt a GTP and it didnt have leather seats. He asked if I wanted to come in and test drive it. So I went after I got out of work and test drove it. Came back and said that I liked it but i liked the other one better. He procedes to tell me that the other car was SOLD!!! I was like WHAT! I put a deposit down on this car and no one even bothered to call me and tell me that someone else was interested? He was like yeah I'm sorry but we moved your deposit to this car and already have it approved for you so you can take it home as soon as you have the down payment. I was appalled that they would do that and not even ask me! I even checked with my bank and on the cashed check they crossed out the 1st VIN and wrote a new one. SO they knew even before cashing the check that they weren't going to sell me the car. When I called them to get my money back (B/C there was no way I was buying a car from them) I asked Lee why no one called me and even BOTHERED to ask or explain what happened and he couldnt give me an answer! I would NEVER recommend going to Bob Johnson Chevrolet for ANY cars! Not to mention they lost ALL of my families business and that's 40+ people! More

Buying a used car is without a doubt my least favorite thing in the world to do, however both Randy Klatz in sales and Maryann in finance did a great job of making the process go as smoothly and painlessl thing in the world to do, however both Randy Klatz in sales and Maryann in finance did a great job of making the process go as smoothly and painlessley as possible. I felt that both of them understood and respected the budget that I had to work within and at no time did I feel that they were trying to "upsell" me on anything. I have yet to use the service department, but I am hopeful that too will be a positive experience. More

My husband and I each bought a vehicle from Bob Johnson Chevrolet within the last 10 months. Chuck Rocco was our salesman for both cars. We had a great experience purchasing our vehicles. Chuck did an e Chevrolet within the last 10 months. Chuck Rocco was our salesman for both cars. We had a great experience purchasing our vehicles. Chuck did an excellent job fitting us into our new cars, working with our needs and available financing. He was a true professional in every sense of the word. Chuck is a wonderful asset to the Bob Johnson Dealership. More

Was very happy with my experience at Bob Johnsons. Randy was very helpful. He explained purchasing options. He showed my how my remote starter worked, showed me were everything in my new car was. He even was very helpful. He explained purchasing options. He showed my how my remote starter worked, showed me were everything in my new car was. He even called me to remind my that my inspection was due. Now that's customer service. More

I purchased a Chevy Avalanche and I would certainly tell all my friends to shop at Bob Johnson Chevy. With this being my first new car purchase, Frank Destefano exceeded all my expectations. Frank answere all my friends to shop at Bob Johnson Chevy. With this being my first new car purchase, Frank Destefano exceeded all my expectations. Frank answered all my questions, was very friendly, and helped with finding a car within my price range rather than something above and beyond what I really wanted. In addition, Maryanne from the financing department helped secure me great financing and made what could be a stressful process much less intimidating. More

I purchased two used cars from Randall Klatt at Bob Johnson Chevrolet in Rochester, NY and was extrememly happy with both experiences. Randy Klatt got me the best price possible and did not try to ups Johnson Chevrolet in Rochester, NY and was extrememly happy with both experiences. Randy Klatt got me the best price possible and did not try to upsell me a car that was out of my league. Because of that, both of my cars are completely paid for, and now that I'm pinching pennies, it helps not to have a car payment. Thank you Randy Klatt and thank you Bob Johnson Chevrolet! More

Randy was extremely helpful when I was purchasing my new car. He was able to get all my paperwork done and I drove away with my new car the very next day. There wasn't a lot of pressure sales and he went ou car. He was able to get all my paperwork done and I drove away with my new car the very next day. There wasn't a lot of pressure sales and he went out of his way to make sure everything ran smoothly. He was very personable and made it as easy as possible. More

We were in the market for a new full size truck and decided to stop at Bob Johnson Chevrolet. We walked in the door and met Randy Klatt and he went out of his way to show us different truck models and decided to stop at Bob Johnson Chevrolet. We walked in the door and met Randy Klatt and he went out of his way to show us different truck models and answer alot of questions. He explained the different buyer's incentives that were available, but at no time was "pushy" just to make a sale. He was polite and cooperative and helped us order after market accessories that we wanted to add to our new truck. In short, we enjoyed working with Randy Klatt and we would highly recommend him to our friends when they are interested in purchasing a new Chevy. More

Let me start by saying I love my car!!! Between the GM Rebates and the deals given by Bob Johnson Chevrolet, no one else in the city could even meet the price. Everyone including my salesman Chuck, Marya Rebates and the deals given by Bob Johnson Chevrolet, no one else in the city could even meet the price. Everyone including my salesman Chuck, Maryanne in finance, and Salesman Tim were attentive, courteous, and couldn't do enough for me. The customer service in the service department was prompt even without an appointment. This was an overall great experience even for a WOMAN coming in to buy a car. And to top all of this off, my 2011 Malibu is awesome. It drives like a dream. It's fun, classy, safe and a solid ride (Even when I (by accident) took a 90 degree right turn at 45mph, slammed the brakes, squeeled the tires and with one slight turn of the steering wheel the car straightened out extremely smooth and was 4 wheels solid to the ground). I have driven many cars in my past 35 plus years of driving experience and this Malibu is the best. Thank you GM for getting this one right!! Thank you Bob Johnson for making this affordable enough for me achieve having. More