Bob Johnson Chevrolet

Slow service and they stole from me They had my car for a week, horrible organization, and they stole from me. I brought it in for warranty work, which obviously isn't a priority to them They had my car for a week, horrible organization, and they stole from me. I brought it in for warranty work, which obviously isn't a priority to them, and they seemed to have forgotten about the car. It was there 4 days before they worked on it. I finally got it back and my prescription sunglasses and a bluetooth receiver were stolen out of my vehicle. I will never go to them again! More

The Best I'm on my 9th Car purchase from Bob Johnson, thank you Pete Montante, George Sarkis, and Mike Barty for always providing superior customer service, I'm on my 9th Car purchase from Bob Johnson, thank you Pete Montante, George Sarkis, and Mike Barty for always providing superior customer service, when I'm in and quality vehicles. More

Mike martetta I have been looking for a certain vehicle for almost a month. I found the truck I wanted online. Mike marletta help me through the whole process gave I have been looking for a certain vehicle for almost a month. I found the truck I wanted online. Mike marletta help me through the whole process gave me exactly what they promised me excellent experience More

Very Satisfied My husband and I came in looking for a 2nd car on Saturday, we knew we wanted a Cruze because my brother & one son owns one and our other son works fo My husband and I came in looking for a 2nd car on Saturday, we knew we wanted a Cruze because my brother & one son owns one and our other son works for GM We were greeted by Andy Stewart and asked if we had any questions. We asked to sit in two different cars a 2012 & a 2013, we were leaning towards one but had to leave saying we would be back in a few hours. Andy was Great, not at all pushy or in our face. We came back and ended up asking a lot of questions about both cars then driving one. Andy with patience answered all our questions and we bought the more expensive car. On Monday we went in to get all the paperwork in order when it was signed and financed (thank you) We asked just for kicks what would our 2013 Rouge would get in a trade in? We then proceeded to drive a 2015 Cruze LT2 and working with Andy and George in finance trading our car and buying our 2nd Cruze in 2 days!! Yes I will highly recommend Bob Johnson on the Ridge and most Definalty say go see Andy Stewart.. More

Rude Salesperson I had such a poor sales experience I've decided to just buy a bicycle. Salesperson complained about me taking too much of his time and refused to give I had such a poor sales experience I've decided to just buy a bicycle. Salesperson complained about me taking too much of his time and refused to give me a blank contract when asked. Hey Bob Johnson, it's the LAW in NY State to provide the contract when asked! Sales manager does not respond to request to speak to him. Glad I found all this out before I got a car from them and had a problem with it! I see what I could expect in the way of service if they are so rude and unresponsive when you're trying to BUY a car from them! More

Service Center I had my car towed to this place because the first shop I took the car to couldnt figure out what was wrong I was contacted by chris codd i told him e I had my car towed to this place because the first shop I took the car to couldnt figure out what was wrong I was contacted by chris codd i told him exactly what was going on my gas gauge and rpm was jumping back and forth as we spoke over the phone he insist that he would fix the car the estimate he gave was a lil too much so he wouldnt start perfoming work on the car until i told him it was ok. So i said ok He then tells me the car is ready i go to pick up the car and the same problem is still occuring here i am a month later still trying to fux the problem and the service director robert scott never picks up the phone or return calls this is the worse dealership in rochester ny. Should be taken out of business. More

Did not get what I was promised When I met with my salesman I was promised to receive 3 months of deferred payments as part of their current special. I was surprised When I received When I met with my salesman I was promised to receive 3 months of deferred payments as part of their current special. I was surprised When I received a bill a month after I purchased the vehicle. My salesman had me send him the bill, only to find out that they got me a loan through a different bank so I didn't get that deal. I was never told this even after I inquired numerous times throughout the buying process. So I called to talk to a sales manager and was put through two different times to their voicemails. I left messages, marked urgent, and never head back from either manager. That's just terrible service. Question everything when you buy, they didn't live up to their sale. More

buying a new car. we went in and were greetd by our salesman, who we had bought from before, all went well and he ttalked to us and found us the car we thought we wante we went in and were greetd by our salesman, who we had bought from before, all went well and he ttalked to us and found us the car we thought we wanted, and after a few minutes of talk we came to an agreement and bought what we wanted at a price we liked. More

leasing experience Laurie Flagg was a great person to work with. She showed us several cars that would fit our budget. We took our selection for a spin and said YES. Pap Laurie Flagg was a great person to work with. She showed us several cars that would fit our budget. We took our selection for a spin and said YES. Paperwork took some time due to tecnical problems with fax machine and insurance company delay. However, Laurie was able to weather the storm and the deal was comleted. Every one at the dealership was friendly and helpfull. I will buy or lease wth Bob Johnson Chevrolet in the furure. More

put at ease i was met at the door by Karin brown . she took me out to the car i liked took it for a ride with her and she described everything about the car i was met at the door by Karin brown . she took me out to the car i liked took it for a ride with her and she described everything about the car. she was very friendly and answered all my questions . car was ready very soon. finance person---Marianne marinetti (not sure of spelling) was also very help full. More