Bob Johnson Chevrolet
Rochester, NY
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2,872 Reviews of Bob Johnson Chevrolet
3 repair attempts for the same issue. Upon entry to the service area you are not met, spoken to or directed where to go. It feels as if they avoid eye contact with you as if afraid you’ll Upon entry to the service area you are not met, spoken to or directed where to go. It feels as if they avoid eye contact with you as if afraid you’ll ask for something. 3 attempts to get the Check Engine light off wasn’t reassuring of their skill level as mechanics - loose battery cable found on 3rd try. So far so good. Service Consultant Daniel was excellent and a saving grace to the company. They need a bigger service dept. Waiting over 2 hrs for oil change is poor. Last time I went to Valvoline - done in 25 min. More
Great experience !! I had a really good experience.. everyone I dealt with was friendly and helpful. Will definitely be coming back again and will recommend to others. I had a really good experience.. everyone I dealt with was friendly and helpful. Will definitely be coming back again and will recommend to others. More
Excellent From the moment I came in to the dealership until the time I drove off with the new car, everyone was very helpful, and everything was taking care in From the moment I came in to the dealership until the time I drove off with the new car, everyone was very helpful, and everything was taking care in a timely manne. More
Amazing customer service This is by far the best experience I’ve had leasing a car. Everyone I worked with was excellent and knowledgeable and friendly. I will definitely be c This is by far the best experience I’ve had leasing a car. Everyone I worked with was excellent and knowledgeable and friendly. I will definitely be coming back for my next lease. Thank you for such a great experience Bob Johnson! More
Easy lease I went to Bob Johnson not expecting to leave with a car that day. I found a car I liked and was able to take it home 3 hours later. The whole process I went to Bob Johnson not expecting to leave with a car that day. I found a car I liked and was able to take it home 3 hours later. The whole process was very simple and everyone was very easy to work with. More
Transaction was handled in a timely and friendly manner. The transaction was handled in a timely and friendly manner. Plus the vehicle I had in mind was readily available, the color and features too. The transaction was handled in a timely and friendly manner. Plus the vehicle I had in mind was readily available, the color and features too. More
Service Had a appointment for oil change and inspection and took over 2 hours can’t wait for the new oil change building to open! They keep saying it will be Had a appointment for oil change and inspection and took over 2 hours can’t wait for the new oil change building to open! They keep saying it will be open soon. More
Amazing experience Working with Mike Rotolo was a great experience. He was kind and new a ton about the vehicle we purchased. Loved working with him and the staff! Working with Mike Rotolo was a great experience. He was kind and new a ton about the vehicle we purchased. Loved working with him and the staff! More
Smooth and effortless Went to a previous dealership that ended up being VERY SHADEY! picked out the car I wanted, test drove it, loved it and the deal was complete within 1 Went to a previous dealership that ended up being VERY SHADEY! picked out the car I wanted, test drove it, loved it and the deal was complete within 12 hrs. I didnt give them 5 stars because it had a faulty rear wiper blade that ended scraping my entire rear shield, I felt they should have known about that so both had to be replaced, & the interior detailing was poor when i picked up my car but they stood behind the warranty. Things I've learned to check out myself before driving away. All in all, very satisfied. More
Wonderful Was the friendliest and smoothest process ! Everything was ready for me to sign , accounts with GM rewards and all ! Hector explained it thoroughly Was the friendliest and smoothest process ! Everything was ready for me to sign , accounts with GM rewards and all ! Hector explained it thoroughly with me , as well my daughter stayed to set up the on star and she was smooth and friendly ! More