Bob Johnson Auto Group

Awsome customer service I was having trouble getting information from Nissan finance. I was not getting help from the company the car came from. My son told me what a great j I was having trouble getting information from Nissan finance. I was not getting help from the company the car came from. My son told me what a great job Greg at Dorschel had done for him so I went over with him to talk. Ending up getting a new lease and a great car with no hassle. It is hard when the lease is in his name and I had to change it due to him passing away. Great job and thank you for your outstanding customer service at a very sad time. They even brought me coffee while I was waiting. Thank you Gregory Chernyak!. More

SERVICE CENTER IS NOT REPUTABLE On Friday 10/5, I took my 2015 Altima 3.5 SL to the service center for a simple oil change and tire rotation with the standard multi-point inspection. On Friday 10/5, I took my 2015 Altima 3.5 SL to the service center for a simple oil change and tire rotation with the standard multi-point inspection. My experience was bad as soon as I walked in the door and got worse as my time there continued. I had a coupon for the 39.99 oil change deal and told the advisor who checked me in and she said she would take care of it. When my vehicle was done, the advisor came and told me the car needed a new xxx battery cable and brake cleaning but other than that the car was fine. (which i knew was a lie because my left rear tire is low on air constantly and my right back tire had a cut on the outside because we just got our state inspection) but I assumed they at least did the oil change and tire rotation right so I didnt mention his overlooking of the condition of my tires and the opportunity to sell me a pair of tires. When I got my vehicle back, I saw that the 'LDW/BSW Malfunction light was on, which was not on when I checked the vehicle in for service. I immediately took the car back inside and showed the advisor who then went in to get the technician who worked on my car. No one had a clue what was wrong or even took the time to go get someone else who may know what was going on. He simply turned off the Lane Departure Warning and Blind Spot Warning feature so that the light would 'go away'. I was going out of town and didnt have much time to stay to wait for it to be checked back in so I made an appointment to come in 10/8. After that, I went home and showed my husband the paperwork and he went out to inspect the vehicle. He noticed that the two rear tires that had damage WERE STILL IN THE SAME PLACE! The tires WERE NEVER ROTATED. Which explains why the technician failed to mention that my tires needed to be replaced when he did his 'multi point inspection'. In fact, he put that there were NO cuts, nails, or damage to the tires. On 10/8 at about 3am on the way back from VA that same tire with the cut gave out and went flat. I understand that the tire going out was NOT the fault of nissan or the technician, however his negligence to rotate and inspect the tires as he indicated he did caused us to think that the tire may not have been as bad as we thought and that it didnt need to be replaced quite yet. Had we had known, we would have purchased two tires that day. So on 10/8, we took the vehicle back to the dealership and explained all of this to the advisor who helped me on 10/5. She stated that she would take care of the installation of the tires for free and all we had to do was purchase a tire whether it be there or anywhere else. I agreed and told her I would come back on 10/9 to get the tires installed, she would jut have to let me know the price. She stated that she would price some tires for us and give us a call back by EOB 10/8. It is now 10/9 and I have still not heard from them. The service there is awful and we literally just purchased our car back in August of this year. I will NEVER take my car back to this place. I simply needed a tire rotation and oil change and couldn't even get that without issues. Please train your staff to do their due diligence and complete their job assignments without rushing or lying about what is done. Also, please teach your advisors what integrity on the job is and to not make promises you have no intentions on keeping. Me and my husband were very nice given the circumstances and this is how we were treated? Never again. More

I don't enjoy buying cars, but I love this doing it here. I'm not a fan of car buying, let me start by putting that out there right away. But lest anyone think this review is going to go South, please don't. I'm not a fan of car buying, let me start by putting that out there right away. But lest anyone think this review is going to go South, please don't. It is exactly because it isn't an activity I look forward to that my review should resonate with what I believe to be a large portion of the population. Because my first and most important goal in the car buying process is to make it as short and fruitful as possible, an element of trust plays a heavy role. But trust, has to be earned, and I must tell you that my wife Maria and I leased exactly the vehicle we wanted at Dorschel Automotive Group with the great help of William Barish. It was painless, because it was quick but without taking away any of the care required when making this kind of investment. We felt we ended up with exactly what we wanted, and what we needed. This is now the third vehicle we have leased from Dorschel and it will most certainly not be the last. More

New Lease Rode away with my 5th straight lease from Dorschel with confidence that my driving and service experience will continue to be top notch and hassle fre Rode away with my 5th straight lease from Dorschel with confidence that my driving and service experience will continue to be top notch and hassle free. I strongly recommend Dorschel to prospective buyers and lessors! More

Excellent Job. From the first step into Dorschel, my experience was, very understanding of the whole process of buying a new suv. Bill was very nice to work with, ex From the first step into Dorschel, my experience was, very understanding of the whole process of buying a new suv. Bill was very nice to work with, explained everything clearly, and answered all my questions. More

excellent dealership This is the best dealership I ever worked with. This will be my third lease of a Nissan Altima, my brother also leased 2 rogues from them. My other br This is the best dealership I ever worked with. This will be my third lease of a Nissan Altima, my brother also leased 2 rogues from them. My other brother leased a Lexus. All are sale were done with Eliseo Mercado. He is very professional in his work with us. More

Price, Service and Overall Experience lead me to Dorschel The best service, selection and price were the three reasons why I decided to purchase my Nissan Titan XD from Dorschel. They were the ONLY dealershi The best service, selection and price were the three reasons why I decided to purchase my Nissan Titan XD from Dorschel. They were the ONLY dealership who was willing to work the deal I wanted in the time frame I needed to have it. Excellent job to all the staff; especially Mark Intini, my salesperson! More

Great ,and very Pleasurable Dealership! From the time I met Eliseo Mercado at Dorschel , I felt very comfortable . I have had 2 leases with this Gentleman and it was a very Proffesional and From the time I met Eliseo Mercado at Dorschel , I felt very comfortable . I have had 2 leases with this Gentleman and it was a very Proffesional and Fun time , everyone involved was polite and very nice to work with ! thank you , Fred & Camille Shingleton . More

very good dealership I have worked at many dealerships over the past 55 years and this is one of the best. this is my third Nissan from them and I will be back again. I I have worked at many dealerships over the past 55 years and this is one of the best. this is my third Nissan from them and I will be back again. I just like the way they do business. More

HONEST AND PLEASURABLE TO WORK WITH DORSCHEL IS A VERY PROFFESIONAL AND HONES T DEALERSHIP .AFTER WORKING WITH ANOTHER DEALERSHIP WITH NO AVAIL I FOUND MY SELF WORKING WITH A DEALERSHIP DORSCHEL IS A VERY PROFFESIONAL AND HONES T DEALERSHIP .AFTER WORKING WITH ANOTHER DEALERSHIP WITH NO AVAIL I FOUND MY SELF WORKING WITH A DEALERSHIP THAT WAS NON PRESSURING AND VERY PROFFESIONAL. MY SALESMAN MARK INTINI WENT FAR AND BEYOND WITH HIS SERVICE FOR ME BEFORE AND AFTER THE DEAL WAS MADE. I WOULD WORK WITH THIS DEALERSHIP AGAIN. More