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Bob Johnson Auto Group

Rochester, NY

4.3
191 Reviews

3817 W Henrietta Rd

Rochester, NY

14623

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191 Reviews of Bob Johnson Auto Group

December 26, 2017

Replacing my 17-year-old car was easy and painless I started my car shopping at Dorschel for two main reasons: their TV ads aren't annoying, and they never mailed me a fake key or deceptive "winner" sc More

by thwack328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Yanda
November 07, 2017

Third time buying car We had a great experience again this time, our salesman took the time to go over everything with us and it was a great expereince More

by emily2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephania Dolgopolova
October 19, 2017

Courteous, efficient service from salesman Salesman Eliseo Mercado took the time to explain various vehicles in our price range in an effort to discover the right vehicle for us at the right pr More

by snorkel2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eliseo Mercado
October 07, 2017

Wonderful The whole experience made me feel the dealership understood my needs. The car I picked out and the lease met my needs also. Mark Intini is a wonderful More

by Krolakallen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Intini
September 22, 2017

Professionalism at it's highest!! This is my second purchase at Dorschel Nissan. I've never had better service! Mark Angelo spent a lot of time explaining everything..if I had a questi More

by Rosemary Murphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Angelo
August 02, 2017

Worst nightmare ever Auto price was not the issue.The most unprofessional salesman have encountered. Refused to return calls after down payment, accosted insurance rep,. d More

by tommytwo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Angelo
Aug 02, 2017 -

Bob Johnson Auto Group responded

We're sorry to hear about your recent experience at Dorschel Nissan. We would also like to thank you for your feedback. We will make sure to send your concerns to the manager, Nick Brosius, so that we can address your concerns. If you would like to contact him, his email is nbrosius@dorschel.com.

July 02, 2017

Excellent Came late one night, (30 min before closing) Worked with Mark until way after closing time. Picked out car , made the deal. Picked up car., includ More

by Rmd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Intini
June 26, 2017

Great! I had a great and fun experience at Dorschel Nissan when I bought my 2017 Rouge. Bill was very professional, informative and patient. I highly recom More

by Dc2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Treadway
May 28, 2017

Professional, comfortable, and very satisfied I had a great experience at Dorschel Nissan when I purchased my 2017 Murano. Bill was very professional, extremely helpful, and did not give up trying More

by Victoria Barone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Treadway
April 06, 2017

Great I would come back to buy a other vehicle , the service was friendly and great ,the sale person took time to explain everything about the vehicle, wh More

by Earl1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rocco
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