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Bill Kolb Jr. Subaru

Orangeburg, NY

4.8
3,453 Reviews

252 Route 303

Orangeburg, NY

10962

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3,453 Reviews of Bill Kolb Jr. Subaru

October 31, 2023

Best Subaru service Centre in the area, wonderful staff, great facilities, completely open and honest. More

by MF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Aceto
Nov 02, 2023 -

Bill Kolb Jr. Subaru responded

It's fantastic to hear that Bill Kolb Jr. Subaru is considered the best Subaru service center in your area, with a wonderful staff, great facilities, and a commitment to openness and honesty. Trust and transparency are essential when it comes to vehicle servicing and maintenance. Your positive feedback is greatly appreciated!

October 27, 2023

Honored my appt time, kept me updated, understood my issues, and resolved all satisfactorily. It’s why I drive the hour to come here! More

by nanlor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Aceto
Nov 01, 2023 -

Bill Kolb Jr. Subaru responded

Honoring your appointment time, keeping you updated, understanding your issues, and resolving them satisfactorily are key aspects of providing excellent service. It's commendable that you're willing to drive an hour to visit Bill Kolb Jr. Subaru. Thank you!

October 26, 2023

They were great from the moment I got on line Jessica who I was chatting with had Mariza call me. And Mariza put me in contact with Mel and Bob. Omg my daughter and I love Bob he was so patient and concern o More

by Carmen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob, Mel, Mariza and Morty
Nov 04, 2023 -

Bill Kolb Jr. Subaru responded

It's wonderful to hear that you had a great experience at Bill Kolb Jr. Subaru, and that the team, including Jessica, Mariza, Mel, Bob, and Morty, treated you and your daughter like family. Patience, concern, and a friendly approach can make the car-buying process more enjoyable. Enjoy your new vehicle, and we hope it serves you well for many miles to come!

October 26, 2023

I found them to be Friendly and Responsive. Pleasant experience. No complaints. .I would recommend them to a friend. More

by kjbarr123
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Howard Bonfield
Oct 31, 2023 -

Bill Kolb Jr. Subaru responded

It's wonderful to hear that you had a friendly and responsive experience with the service you received. Recommendations are often a great way to help others find reliable and accommodating service providers. Thank you for your positive review!

October 23, 2023

First,last and never again with this dealership or service! Period. Sneaky and unprofessional. Never again. More

by zzuric2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Rodrigues
Oct 23, 2023 -

Bill Kolb Jr. Subaru responded

Thank you for your feedback about the experience you had with us that didn't meet your standards because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Emelin Montalvo, Service Director emontalvo@bkcars.com

October 20, 2023

Everything was as promised, including updates, & estimate. Courteous, even cordial interactions. Dealership had a " quiet room" to accomplish quiet, thoughtful tasks. Entire space very clean & wa More

by quinntutor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodrigues
Oct 21, 2023 -

Bill Kolb Jr. Subaru responded

It's great to hear that everything during your visit was as promised, including updates and estimates. The courteous and even cordial interactions, along with the availability of a "quiet room" for focused tasks, clearly contributed to your positive experience. The clean and welcoming atmosphere, complete with refreshments, adds to the overall satisfaction. It's wonderful to know that your specific requests, like connecting your mobile phone via Bluetooth, were cheerfully accommodated. With confidence, you're looking forward to Winter '23-'24. Your positive comments are greatly appreciated. Thank you for sharing your experience!

October 20, 2023

Excellent service and comfortable waiting area. I was in and out in an hour as promised. More

by Fran B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Aceto
Oct 24, 2023 -

Bill Kolb Jr. Subaru responded

It's fantastic to hear that you received excellent service, had a comfortable waiting area, and that your service was completed within the promised time frame. Efficiency and a pleasant waiting area can make the experience more enjoyable. We appreciate your business. We look forward to assisting you in the future.

October 20, 2023

This review is overdue, as I purchased a car from this dealership last year. This was my first ever purchase from a dealership, and after that, I dealt with 4 other dealerships while helping other family- More

by Tan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Juan Torres
Oct 25, 2023 -

Bill Kolb Jr. Subaru responded

It's great to hear about your positive experience with Juan and Bill Kolb Jr. Subaru during your car purchase. Excellent customer service and a patient, informative approach can make a significant difference when buying a vehicle, and it's clear that Juan provided you with outstanding support. Thank you for sharing your experience. Safe and enjoyable driving in your new car!

October 20, 2023

Very efficient visit. Took care what I needed them to do without a lot of hassle. More

by rpaparo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cisneros
Oct 24, 2023 -

Bill Kolb Jr. Subaru responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Again, this car dealer is the most honest auto service that I always go to and I recommend to every one that read my review. Even though they gave me an oil change for free of $80 worth, they still gave m More

by Wasyam2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole
Oct 21, 2023 -

Bill Kolb Jr. Subaru responded

It's wonderful to hear that you consider this car dealer to be the most honest auto service and that you recommend it to everyone who reads your review. The fact that we provided you with a free oil change and an additional $10 discount demonstrates our commitment to customer satisfaction. Nicole, your salesperson, being pleasant and helpful adds to the positive experience. Thank you for your recommendation, and it's great to know you plan to return for your next appointment. Your positive comments are greatly appreciated.

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