Bill Kolb Jr. Subaru

We have been clients here for 5+ years and the reason why we keep coming back is because of this quality of the dealership. Everyone here is professional and always makes sure you leave happy. They go above we keep coming back is because of this quality of the dealership. Everyone here is professional and always makes sure you leave happy. They go above and beyond to make my experience leading a car pleasant. The sales reps are willing negotiate to make sure you have the best price possible. Highly recommend. More

Advisers are very knowledgeable. Provides service details timely. Repairs done as efficient as they can. Provides service details timely. Repairs done as efficient as they can. More

Your live staff in person Esp Al Cisnerous- competent reliable — provides clear explanation and every question , no mattet how simple, answered with reapect reliable — provides clear explanation and every question , no mattet how simple, answered with reapect More

Good maintenance, helpful front desk. Previous agent couldn’t answer some technology questions on dashboard. Previous agent couldn’t answer some technology questions on dashboard. More

Trustworthy repair service for a good price. Video of inspection service is a great idea. Video of inspection service is a great idea. More

Service was solid, but over 90 minutes for a scheduled oil change is way too much. oil change is way too much. More

Customer service is very good. Al, the agent who helped me, is exceptional. I arrived promptly at 7:30 for NYS vehicle inspection. After more than two hours, I was told that my car Al, the agent who helped me, is exceptional. I arrived promptly at 7:30 for NYS vehicle inspection. After more than two hours, I was told that my car passed inspection BUT that it needed a AC filter, rear window wiper, and an oil change, which I agreed to, ONLY because I was told it would take about 20 minutes. An hour and a half later, I asked Al what was up. He apologized, said it was ready & did not charge me for the oil change. Three and a half hours! What really puzzles me is this: why wait until service is "completed" & then suggest additional jobs to be done? Why can't repair service communicate more efficiently with customer service so that nice guys like Al don't have to apologize for the lack of efficient time management? More

Everyone was kind and willing to answer questions the best of their ability. I felt welcomed at the dealership. best of their ability. I felt welcomed at the dealership. More

Dealership facility is clean. The service adviser and service personnel were courteous, friendly and helpful. The scheduled maintenance reminder was timely as far as the service n The service adviser and service personnel were courteous, friendly and helpful. The scheduled maintenance reminder was timely as far as the service needed for the car; work done on was described in detail in the customer’s written copy .Great! More

Everyone was so friendly and made you feel comfortable. Howard was extremely helpful with the process of buying a new car. Howard was extremely helpful with the process of buying a new car. More