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Bill Kay Honda

Bourbonnais, IL

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1,557 Reviews

1360 Locke Dr

Bourbonnais, IL

60914

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1,557 Reviews of Bill Kay Honda

December 16, 2019

Excellence in compassion Kathy, in service, took care of a couple of hwy orphans. Check engine lights on a Saturday afternoon are unpleasant. Kathy got us in and on the road i More

by josephurcavich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Dec 16, 2019 -

Bill Kay Honda responded

Joseph thank you for the 5-star review. We are so pleased to help hear that Kathy Omay was able to get you into service and back on the road. Come back soon if you are ever in the area, it was a pleasure serving you! BILL KAY HONDA TEAM

December 13, 2019

Great job! I went in for oil change. Tech performed service check. Found battery was bad. It’s still under warranty, so got it replaced free. Also made couple ot More

by GREENMACHINE68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Heimberger
Dec 13, 2019 -

Bill Kay Honda responded

Hello there, we appreciate you taking the time to leave us this feedback. So glad that our Team was able to meet your needs. We're looking forward to your next visit with us!

December 10, 2019

Great service as usual I use this service center for 10 years, and the service was always great. The advisors (Alan, Sam, Kathy) are very knowledgeable and friendly. Thank y More

by YURI.STARIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Heimberger, Kathleen Omay, Samuel Rios
Dec 10, 2019 -

Bill Kay Honda responded

Thank you for being a loyal service customer!

December 10, 2019

Low tire pressure indicater not operating properly I believe the Low tire Pressure Indicater is not working properly on my 2014 Honda CRV. The dealership mechanic I took More

by johnregas
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alan Heimberger
Dec 15, 2019 -

Bill Kay Honda responded

Hi John: Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please contact us if you would like to further discuss your experience.

December 09, 2019

Great job xxxxxxand helpful and very accommodating. Professional service staff. Friendly atmosphere and made me happy that I service her and will continue. Did More

by MCNAMARAJRL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Dec 09, 2019 -

Bill Kay Honda responded

Thanks for the great feedback! We strive to be as accommodating as possible at Bill Kay Honda, and we're happy to hear you'll be back.

December 09, 2019

Buying first car for daughter I was hunting for a used Civic for my daughter's first car. We saw the ad for one within our price and quality bracket on CarFax.com, and I called to More

by andrewr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Hanahan
Dec 09, 2019 -

Bill Kay Honda responded

Thanks for letting us know what a good job Ed did, Andrew! We're happy to have helped pull of such a great surprise for your daughter, and hope she enjoys her Civic!

December 06, 2019

Wonderful as always! Fast, friendly service! Came in with no appointment and was helped right away. Everything explained in detail and checked in with me from time to ti More

by bogetter2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Dec 07, 2019 -

Bill Kay Honda responded

Thank you for taking the time to leave a review! We're happy to hear that you found the service staff to be friendly and helpful and able to address all you concerns. Thanks for choosing Bill Kay Honda!

December 06, 2019

Break replacement - oil change - tire rotation. I purchased my vehicle from Bill Kay in 2013. Since then, I have brought my vehicle to their service ctr for all maintenance. The staff are always v More

by TWESLEY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Dec 07, 2019 -

Bill Kay Honda responded

Thank you for the great review! It's great to know that you've been happy with your service visits at Bill Kay Honda. We look forward to seeing you again soon!

December 05, 2019

Tires Sam is the best—-professional, caring, honest—-he got us in the same day we called (I got a flat tire the night before) and gave us his great service— More

by emunoz8312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Dec 05, 2019 -

Bill Kay Honda responded

Thank you for the positive review on 12/5/19. We are pleased to hear that Sam was able to give you 5-star service on your repair. We look forward to continuing this level of service in the future. Thank you for letting Bill Kay Honda be your dealership.

November 27, 2019

Honda Service The service managers always take care of you and explain all the checkpoints and the condition of your car and any things to be aware of More

by F S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Heimberger, Samuel Rios
Dec 01, 2019 -

Bill Kay Honda responded

Thanks for the great feedback! We're happy to hear that you had a positive service experience and hope to see you again soon at Bill Kay Honda!

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