Bill Kay Honda

I purchased a new Odyssey EX-L RES after seeing their low prices online. I had to place a deposit on the vehicle and wait a few weeks for it to arrive. I live in Tennessee so I also needed to make travel arr prices online. I had to place a deposit on the vehicle and wait a few weeks for it to arrive. I live in Tennessee so I also needed to make travel arrangements once the vehicle arrived. Brent was great to work with and he did a good job of communicating with me on the possible delivery date. Once the vehicle arrived we drove up to Chicago and the dealership had someone pick us up from the airport. We arrived at the dealership and the car was exactly what we expected, the staff was friendly and the deal was completed and we were on our way in an hour. I read some other reviews that were contrary to mine; so maybe deal with Brent if you want to be safe. More

We were shopping for a quality used car for our son to take to college. Bill Kay had a 98 CR-V on the lot for a fair price. Working with Colin Shepley, we were able to negotiate a price that was very ma take to college. Bill Kay had a 98 CR-V on the lot for a fair price. Working with Colin Shepley, we were able to negotiate a price that was very manageable for our family. It was a very positive experience, and Colin's follow-up has been tremendous. More

Colin was helpful, respectful and friendly. He was patient enough to allow me to test drive 3 cars, then made the suggestion for the Fit, which I loved and bought. It was a good "Fit" for me and I've patient enough to allow me to test drive 3 cars, then made the suggestion for the Fit, which I loved and bought. It was a good "Fit" for me and I've been very happy with my decision and my new car. More

My husband and I found our experience at Bill Kay very pleasant. We purchased 2 vehicles and it was absolutely the smoothest transaction. Colin was a pleaure to work with. He knew the product and was able pleasant. We purchased 2 vehicles and it was absolutely the smoothest transaction. Colin was a pleaure to work with. He knew the product and was able to answer all our queations. We returned 2 weeks later to inquire about some accessories and Colin made a point to approach us and ask how our new cars were. We have been to Bill Kay previoulsly for service on our Honda Accord , so we wanted to purchase from them. We were impressed with the dealership, but we were most impressed with Colin and his pleasant personality. He was not pushy and that was refreshing. I would recommend Bill Kay Honda and Coin to our family and friends. J. Hillyer More

We drove from over 50 miles away to purchase a new CRV from Bill Kay Honda and could not have been more pleased with the entire process. The entire sales experience proceeded in a friendly and effecient from Bill Kay Honda and could not have been more pleased with the entire process. The entire sales experience proceeded in a friendly and effecient way. We were always given the information we requested, including pricing, in contrast to other dealers who simply replied "What do YOU want to pay?". When we have had the occasion to bring one of our vehicles in for service we were also extremely pleased with the entire service staff. One thing that specifically impressed us is that we were always given a full explanation of what needed to be done. This process started with a test drive with a technician to assess the problem. Then the work was done quickly and at several points we were given updates and shown parts that needed to be replaced with an explanation of why this was necessary. We would highly recommend Bill Kay Honda. We intend to return to this dealership in the future for service and the purchase of a new vehicle. More

I recently purchased a 2012 Honda Civic from Bill Kay Honda; this was my 4th new Honda purchase from them in the last 4 years. I couldn't ask for nicer and more honest people to deal with. They have al Honda; this was my 4th new Honda purchase from them in the last 4 years. I couldn't ask for nicer and more honest people to deal with. They have always treated me with respect, given me very fair pricing and have gone out of their way to make the purchase process seamless. I have also had my vehicles serviced at Bill Kay Honda and everyone from the service writers to the service diretor have been cordial and very professional. I have even taken my older GMC Yukon there for service and was very pleased with the outcome of each and every visit. Without hesitation I would recommend this dealership. In fact, I sent my sister-in-law to Bill Kay Honda, where she purchased a new Honda CR-V. I also sent my dear friends there and they have now purchased a new Honda Pilot, used Honda Accord and another used vehicle from them. I should mention that these people all live over 50 miles from the dealership and they too are extremely pleased with the service that they have received from the staff. They've both mentioned that they have never had an easier time buying a vehicle and would also recommend Bill Kay Honda to their respective family and friends. More

I quoted for a price for 2011 honda odyssey on the internet they gave the final price as 35000 out the door with 10miles on it. I traveled all the way from PA and when I reached there they changed the internet they gave the final price as 35000 out the door with 10miles on it. I traveled all the way from PA and when I reached there they changed the car and asked me to pay 35500 with added feature on the car and I was asked to get out if I am not buying the car. Donny Mcgee and Tony from finance are the persons who don't know to talk to customers. Please, my friends if you no choice have to go them and talk to them you will know what I am talking about. You can personally experience or you can listen to me. DON'T GO FOR THEIR INTERNET PRICING THEY ARE CHEATERS. An intelligent person learns from others experience and an dumb person learns from his own experience like me. Please decide for your self. THEY ARE CHEATERS!!!!!!!!!!!! More

This dealership is very rude and unprofessional. I went there after getting an internet quote. The guy showed up after 10 min and he started saying that the price was fixed which is kind of insulting. He w there after getting an internet quote. The guy showed up after 10 min and he started saying that the price was fixed which is kind of insulting. He was dealing with 3 customers at the same time and kept me waiting for another 10 min for test driving. Being frustrated, I decided not to take any test drive. Honda should revoke dealership from these xxxxxxxx. More

Called on an internet price for 07 Mazda5 listed with Bill Kay Honda. Price was more than I wanted to pay and they were unwilling to drop rate at all. I chose not to buy and 4 days later was contacted Bill Kay Honda. Price was more than I wanted to pay and they were unwilling to drop rate at all. I chose not to buy and 4 days later was contacted by the sales rep to deal with repricing. They took a few days to get where i wanted and after I placed the money down, they treated us like crap. They answered calls rudely and when I requested the manager, the manager sent someone else to call me back. They origanaly were going to accept a certified check from Navy Federal Credit union and after we flew half way there they texted me in the airport saying they would no longer accept my certified check today because the manager didn't want too so i should turn around and go home if I didn't want to finance the car with them. The plane ticket cost $750.00 and we were already half way there. When we arrived, they weren't going to even let us test drive the car and were angry when we asked to do so. They were in a hurry to get us to sign and get out. The service was horrible and the management sucks. I will never get a rig from them again. There was no auto manual in the car and they didn't give us the floor mats that came with the car. xxxx Poor if you ask me. More

Looking to purchase a 2011 Honda Pilot EX-L RES. Saw the online ad and the "Internet Price" was a little over invoice (roughly 34,400)on the Pilots I was looking at. One was a dealer DEMO and stated to "ca online ad and the "Internet Price" was a little over invoice (roughly 34,400)on the Pilots I was looking at. One was a dealer DEMO and stated to "call for price". I was out car shopping and decided to stop in and inquire about the price on the DEMO. Walked in and saw some old guy sitting behind a desk staring at me. Without a "hello" or "may I help you" I inquired about the price of the DEMO. Old guy says, "Like 35,000 or 36,000". So I inquire as to why the exact same new ones are less than the DEMO? The answer? "Well then buy a new one!" as old guy turns his back and walks away. Total time in dealership, 45 seconds. Now I am aware that the DEMOs still cost the dealer the same as a new car, but a little courtesy and customer service is not to much to ask for. I have bought four Hondas from Planet Honda in Matteson and decided to shop around a little before buying number five this time. Big mistake. Stay away from Bill Kay. They act like they neither need nor want your business (which probably explained why I was the only one in the showroom). More