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Bill Kay Honda

Bourbonnais, IL

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1,558 Reviews
Call Dealership (877) 316-5359
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1360 Locke Dr

Bourbonnais, IL

60914

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1,558 Reviews of Bill Kay Honda

May 06, 2021

Having used Bill Kay for a couple decades now, service quality had slipped. Maybe it's due to growth or covid-19 making it hard to find quality service techs up front, but my last several visits have been More

by Hondaguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
May 06, 2021 -

Bill Kay Honda responded

Thank you for your feedback. We strive to make sure that all of our customers leave happy, and it's disappointing to hear that your recent experience here at Bill Kay Honda hasn't met your expectations. If you wouldn't mind reaching out to us, we would love to discuss this in more detail so we can learn more and understand where we might need to make improvements.

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May 06, 2021

The salesman was good until the end when he refused to fill the car up before sending me on my way that is just common courtesy. More

by tcavanaugh0
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amiljo
Report | Print
May 24, 2021 -

Bill Kay Honda responded

Thank you for your feedback. Our goal is make sure that all customers leave happy, and we are sorry to hear that we missed the mark in this case. Would you mind sending us a message with your contact information so we can reach out? We would appreciate the opportunity to learn more and see if we can turn this around for you.

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May 05, 2021

Fast and easy to get service. Moving out of state and wanted to make sure our car was good for a long trip, Employees very friendly. More

by lindac48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
May 06, 2021 -

Bill Kay Honda responded

Thank you, Linda, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 04, 2021

Very thankful they were able to work us in due to having a screw in a tire. Joshua and Sam updated us as often as they could. Very friendly staff. More

by kristy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua, Samuel Rios
Report | Print
May 05, 2021 -

Bill Kay Honda responded

Thank you, Kristy, for the kind words for Joshua and Sam in our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

May 01, 2021

The service At Billl Kay Honda in Bradley was great. I did not have to wait long for my car to be service and they were very polite. More

by Chenille
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
May 02, 2021 -

Bill Kay Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bill Kay Honda. Please don't hesitate to reach out if you need anything else.

April 30, 2021

Easy to setup appointment and time to get in.Well explained work to be done and time needed to get done.I will be back and recommend to anyone needing service More

by Ksene56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
May 02, 2021 -

Bill Kay Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bill Kay Honda.

April 29, 2021

The girls behind the counter where I paid for my oil change were rude and not polite at all! Kathleen was a true professional and is always nice to customers. More

by clarkerwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathleen Omay
Report | Print
Apr 30, 2021 -

Bill Kay Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best interaction with all of our employees here at Bill Kay Honda. Would you mind sending us a message so we can learn more about your visit?

April 28, 2021

Have been coming here for years and service is always good.I've bought three cars here.Will be back again and recommend to all my friends. More

by SANDCSCH73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember but was a very good man and explained everything
Report | Print
Apr 28, 2021 -

Bill Kay Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bill Kay Honda, we look forward to having you as one of our valued customers for many more years to come!

April 28, 2021

Very considerate and no pressure sales folks. Our experience was very pleasant. Thank you! Great service, great folks. And we love the SUV we bought. More

by lmlanglois
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Sales Manager and Jeff, Financial Manager, Bert Tvrz
Report | Print
Apr 29, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Congratulations on your new SUV!

April 27, 2021

Sam is great to deal with! Everything went smooth. Got car done when promised. Car protectors were used. No problems at all! Would recommend Bill Kay Honda More

by peggysnodsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
Apr 27, 2021 -

Bill Kay Honda responded

Thank you so much, Peggy, for your kind words for our service department, and for taking the time to leave us this wonderful feedback!

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