Bill Kay Honda

Joe was great to do business with. As a first time car buyer, I felt that he was fair and honest throughout the entire process. He was also very friendly which made it a great overall experience. buyer, I felt that he was fair and honest throughout the entire process. He was also very friendly which made it a great overall experience. More

The best service department team in the industry. B and K is number one. Should train other service departments on how to be number 2. is number one. Should train other service departments on how to be number 2. More

I think that the service was very poor. I am not happy with my last two service experiences. I’m thinking about not buying another Honda vehicle because I don’t like the quality of the service department with my last two service experiences. I’m thinking about not buying another Honda vehicle because I don’t like the quality of the service department now of days. The service department has really gone down hill in the last few years. More

I've always received excellent service from this dealership and Sam and the other service personnel take the time to explain the work that is needed, provide options, and they are great to work with dealership and Sam and the other service personnel take the time to explain the work that is needed, provide options, and they are great to work with! More

I've been a customer for many years. I have never had a negative experience with service (or sales.) There's another Honda dealer one block from my office in Chicago. But Bill Kay in Bourbonnais is wor negative experience with service (or sales.) There's another Honda dealer one block from my office in Chicago. But Bill Kay in Bourbonnais is worth the hour drive to service my family's 3 vehicles. More

Felt that everyone I dealt with did a great job. Not too pushy, let me make me own decisions which is rare for a car dealership in my experience. pushy, let me make me own decisions which is rare for a car dealership in my experience. More

When ever I bring my car into Bill Kay, I am always treated like family. Everyone is always pleasant and helpful in explaining anything that has been done or needs to be done. I won't go anywhere else! treated like family. Everyone is always pleasant and helpful in explaining anything that has been done or needs to be done. I won't go anywhere else! More

Sam is amazing he cares about every customer that walks through the doors. He makes your service department a success. The mechanics do a great job through the doors. He makes your service department a success. The mechanics do a great job More

Great place to have my ridgeline serviced! Prompt friendly service. Sam explains everything thourghly and clearly.They get me in and out quiickly! Highly recommend them to anyone. friendly service. Sam explains everything thourghly and clearly.They get me in and out quiickly! Highly recommend them to anyone. More

Having used Bill Kay for a couple decades now, service quality had slipped. Maybe it's due to growth or covid-19 making it hard to find quality service techs up front, but my last several visits have been quality had slipped. Maybe it's due to growth or covid-19 making it hard to find quality service techs up front, but my last several visits have been plagued with issues, causing revisits or extra time to get fixed. More