Bill Dube Toyota

I have bought many new cars and my experience at Bill Dube was the worst ever. It started well with their Internet sales team agreeing to match a lease quote from another dealer with a slight adjustment Dube was the worst ever. It started well with their Internet sales team agreeing to match a lease quote from another dealer with a slight adjustment because their Highlander had a couple of extra options but went downhill after driving an hour to Dover expecting to buy a new SUV. We introduced ourselves as having talked to the Internet team and the sales rep who worked with us started at over $200/month higher than our agreed price! We showed him the emails with the Internet team and he called over a manager. She said she could not match the price we had been promised. After going through several proposals, she said the absolute best she could do is $25/month higher and an $2,000 down. Not even close! She tried to justify the difference by saying the vehicle in stock had $1k in extra options so has to add $30/month to the lease. I explained to her that she was wrong - a $1k increase in MSRP is $10/month with the residual and money factor used by Toyota. She still as she had incorrectly insisted it is $30 more. I don't know if she doesn't understand leases or if this is a tactic used at Bill Dube to convince customers to pay more than they should for a lease. I then used the Toyota web site on my phone and configured exactly the same vehicle to show her the Toyotathon lease rate from Toyota was much lower than her offer. She tried saying that Toyota charges fees that were included in her lease proposal but she could not list fees that came close to explaining the difference. It was clear that she was unable or unwilling to match the lease deal her own Internet team had offered and also would not match the lease deal on the Toyota web site. There was no point continuing the conversation so we left and bought from the other dealer. More

Brought in my 2010 Toyota Tacoma because of an engine light. I thought the dealership would be the experts for Toyota service. They evaluated the truck and the engine light codes and told me the only t light. I thought the dealership would be the experts for Toyota service. They evaluated the truck and the engine light codes and told me the only thing that can be done is to get a new engine. I asked if they would investigate further and they said the only thing that can be done is a new engine. Took the truck to a local shop who investigated the problem. Found that the Variable valve sensor was bad and replaced it. I have been driving the truck for 300 miles without a problem and it runs great. I would not recommend Bill Dube after this experience with the service department. More

Have been a customer of Dube Toyota for several years and salesman Garren has been a pleasure to work with pays attention to your needs. Follows up on informing you and keeps you updated on your purchase we’ salesman Garren has been a pleasure to work with pays attention to your needs. Follows up on informing you and keeps you updated on your purchase we’re very satisfied to do business there. More

This was my first time buying a car by myself, especially new. Josh was great and I made a purchase the next day! Highly recommend! new. Josh was great and I made a purchase the next day! Highly recommend! More

We walked in to just see what was available in our price range and vehicle type. Ann and Bella (an adorable Boston Bulldog) greeted us and introduced us to Josh Durham, salesman. We liked him right away a range and vehicle type. Ann and Bella (an adorable Boston Bulldog) greeted us and introduced us to Josh Durham, salesman. We liked him right away and told him what we were looking for. A few minutes later he told us he had a great car for us and he really did- a Ford Edge SEL. The buying process was wonderful/ fair price and no pressure. We would highly recommend car buying at Bill Dube with Josh Durham, manager Rick Menard and the whole team. More

I went to Dover Chevy /Honda a month ago and realized I went to Dover Chevy /Honda a month ago and realized how much I was paying in finance charges with a 24% apr on a vehicle loan. A month later went I went to Dover Chevy /Honda a month ago and realized how much I was paying in finance charges with a 24% apr on a vehicle loan. A month later went Down to Bill Dube and worked with Josh Durham, They got me a 5% apr and saved me thousands on the interest and gave me a great deal on a vehicle!! 20% lower rate, I couldn’t believe it. If I were you , I’d go to Bill Dube and ask for Josh Durham. More

We had a very good experience here, unlike many others over the course of our lifetimes.Everything went pretty seamlessly . The environment was no pressure and friendly. We would have given five stars if over the course of our lifetimes.Everything went pretty seamlessly . The environment was no pressure and friendly. We would have given five stars if the truck had been clean when we arrived for our appointment. We would recommend this dealership. More

Great dealership, straightforward, easy to talk with. Josh Durham was our salesperson, he was extremely helpful. They found us the exact car we were looking for. Josh Durham was our salesperson, he was extremely helpful. They found us the exact car we were looking for. More

Real happy with the purchase of the used vehicle, our salesman Josh did and outstanding job, we looked at 8 different vehicles and he kept pulling them out and going through each one with us, Thank You J salesman Josh did and outstanding job, we looked at 8 different vehicles and he kept pulling them out and going through each one with us, Thank You Josh. Every body inside was real friendly and kept bring us water, very fair priced I would recommend giving them a try if looking for a vehicle. More