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Bill Collins Ford Lincoln

Louisville, KY

3.3
348 Reviews

4210 Bardstown Road

Louisville, KY

40218

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348 Reviews of Bill Collins Ford Lincoln

December 02, 2021

Great experience! I bought a brand new F150 and traded in my car. They gave me a great price for my car and the experience was very fast. I don’t ever think I was in and out of a dealership as fast. Missy wa More

by Pastor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Missy
November 23, 2021

Service writer took great care of me. Kept me updated on what time I was going to get my car back. More

by Kvincent860
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t recall
October 21, 2021

Dealership is wonderful service department leaves a lot to be desired honesty is the best policy they were not honesty on the time frame of repair but service manager made it right and for that I appreciat More

by Toniaduerk01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 16, 2021 -

Bill Collins Ford Lincoln responded

It brings us great joy to see that you are pleased with your experiences with us! We are happy that our team met your needs entirely during your visit! Thank you for your kind review and rating, we hope to see you again!

Nov 16, 2021 -

Toniaduerk01 responded

Did you even read the comment or just give a generic response

Nov 17, 2021 -

Bill Collins Ford Lincoln responded

Tonia, every review is read, reviewed & responded by our marketing & customer service team. We are proud to say that none of our review sites are set up on an automatic reply. Again, we are pleased to see you left us a 5 start review, and that your needs were met by Jason & the service team. We hope to see you again.

Nov 18, 2021 -

Toniaduerk01 responded

The dealership gets a 5 the service gets 1

October 18, 2021

With the assistance of the team at the lot, I had my vehicle appraised, new one test driven, and everything done to drive off within 2 hours. They made it such an easy process! More

by ASFrank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ct and Randy Blevins
Nov 16, 2021 -

Bill Collins Ford Lincoln responded

It brings us great joy to see that you are pleased with your experiences with us! We are happy that our team met your needs entirely during your visit! Thank you for your kind review and rating, we hope to see you again!

October 17, 2021

Very busy place with courteous service. Wait time was longer than I expected. Work was done to my satisfaction. More

by Stetsond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Nov 16, 2021 -

Bill Collins Ford Lincoln responded

Stetsond, it brings us great joy to see that you are pleased with your experiences with us! We are happy that our team met your needs entirely during your visit! Thank you for your kind review and rating, we hope to see you again!

October 13, 2021

Everything has been difficult...from buying the car, games played when financing it, scheduling service, and then a 3.9% Fee on credit cards.... More

by mario.capece
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NO IDEA..no card, "...i'm new...."
Nov 16, 2021 -

Bill Collins Ford Lincoln responded

Mario, thank you for taking the time to leave us your feedback. We are sorry to hear that you are not 100% pleased with your experience with us. Our team's number one priority is the customer, all the way from searching for your next vehicle to financing & delivery. We are sorry to hear that you did not feel like your experience was enjoyable. As far as the credit card processing fee, we have multiple signs posted throughout our facility, as well as on the cashier desks stating the policy change in credit card processing fees that began at the beginning of 2020. The charge for the credit card processing is collected by the processing companies, not us. If you would like us to send you a copy of the credit card processing policy, we would be more than happy to do so. If you'd like to leave us your feedback directly to our internal team, please email customerservice@billcollinsford.com. Thank you.

October 12, 2021

Service was great and the employees were really nice and accommodating. I will be back again. More

by Pauladickerson2716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember there names both were really nice.
Nov 16, 2021 -

Bill Collins Ford Lincoln responded

Paula, it brings us great joy to see that you are pleased with your experiences with us! We are happy that our team met your needs entirely during your visit! Thank you for your kind review and rating, we hope to see you again!

September 27, 2021

It is so nice to have this service close to home.Brakes It is so nice to have this service close to home. Brakes are greatly improved We look forward the Quicl Lane being able to take more oil changes on More

by Mlspeaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 16, 2021 -

Bill Collins Ford Lincoln responded

It brings us great joy to see that you are pleased with your experiences with us! We are happy that our team met your needs entirely during your visit! Thank you for your kind review and rating, we hope to see you again!

September 12, 2021

My sales man Tony Wesley took great care of me and handled all my concerns and questions this is fourth purchase from here I will always come back here for my next purchase and Tony for always being s More

by Rob Vincent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Wesley
September 03, 2021

The Quick Lane department did a terrific job on everything I needed completed on my SUV during a recent visit. A special shout out to Steve who was very professional in going over everything comple More

by Cardinal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
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