Bill Collins Ford Lincoln

I have had my vehicle serviced here since it was purchased in 2014. Most visits have been very good. The most recent was terrible, The service was for replacing a water pump. This was in the repair purchased in 2014. Most visits have been very good. The most recent was terrible, The service was for replacing a water pump. This was in the repair shop for over a week, that is over a week without my vehicle. The repair was not good as the vehicle leaked oil after receiving, i had to return for another week or so..... after receiving it back the second time, three days later the drive belt frayed and broke. I was told this was normal wear and tear, maybe it was maybe it wasn't....who knows. Not sure if it was normal wear and tear why was this not caught while replacing the water pump or the follow up service.... it would assume since i am paying a premium to have the dealer do the repair instead of a local small business, that the little things would get caught. The service counter person was fine through this process, just not a lot of faith in the technicians. Just frustrating to have a vehicle in the shop for three separate times, and having to "borrow" a vehicle for over 4 weeks of combined time. More

Bill Collins has far exceeded the service level I have ever seen from any other dealers. Having worked at Ford motor company for many years, I finally stepped up to a new Corsair. The service department h ever seen from any other dealers. Having worked at Ford motor company for many years, I finally stepped up to a new Corsair. The service department has been outstanding with each service appointment I have encountered. I live in Bardstown but I know from experience that THIS Ford dealer is well worth my drive. More

Very pleased with the service of my Escape as well as the staff. Steven Huchings kept me informed and was great in checking with me during the wait. They were very busy on Saturday and treated all customers staff. Steven Huchings kept me informed and was great in checking with me during the wait. They were very busy on Saturday and treated all customers informed the same way. I will definitely be back to the Quick Lane for service on my car. More

Always had a very good experience with customer service at this location. Keep the good work at this location. Keep the good work More

I’m so happy to have my Truck head it’s all changed and serviced by the number one dealership in the United States Bill Collins Ford I’ll always take my vehicles and always by my vehicles there merry Chris serviced by the number one dealership in the United States Bill Collins Ford I’ll always take my vehicles and always by my vehicles there merry Christmas and a happy new year God bless More

Very nice from the time I stepped in the door....Price a little high but what isn't... Good experience...thanks +++ little high but what isn't... Good experience...thanks +++ More

Everyone was very helpful. I never felt pressured to have more work done. I've been here many times and I always get good service. more work done. I've been here many times and I always get good service. More

I have a 2018 Ford Expedition Max. It has been at Bill Collins on and off for months, I have filed 3 Complaints to Ford Customer Servitve Departments. I have had multiple case number. My vehicle still h Collins on and off for months, I have filed 3 Complaints to Ford Customer Servitve Departments. I have had multiple case number. My vehicle still has the same issues. The computer GPS doesn’t work more than it works, When my iPhone is connected, the computer cuts calls off doesn’t work, the fan runs hard all the time, the suspension is a mess the car bounces all over the road. The inspector from customer service & Bill Collins can’t fix it. What they do never last more than starting & driving the car 2-3 times. I think the technicians need more training, The entire experience has been a disaster and my $80,000. Vehicle has soured me on Fords. I have bought Fords for 50 years. More

Sales are great service is awful . Won’t return phone calls and seem to lie calls and seem to lie More

Had great communication about the status of our vehicle and explanations about the work completed on our Expedition. Also details about the work that was not necessary at this time. and explanations about the work completed on our Expedition. Also details about the work that was not necessary at this time. More