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Big Star Hyundai - Service Center

Friendswood, TX

4.3
783 Reviews

783 Reviews of Big Star Hyundai - Service Center

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September 08, 2024

The service staff was very helpful with getting all the issues with my vehicle fixed, and the environment was very clean. More

by jdallen1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Adams
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 08, 2024

Very efficient service. They even provided transportation after a recall was going to take a bit more time than anticipated. More

by djpmolinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 08, 2024

Billy was terrific. He is professional and attentive to detail. I did not deal with anyone else I came in for a 7 am appointment and was very sad that the coffee mach More

by eabopp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Sorry that the coffee machine was down. Thank you for being a Big Star customer; we look forward to offering you a hot cup of Joe on youe next visit. Happy motoring!

September 08, 2024

Superb service! Took my vehicle in for warranty repairs, was provided a shuttle service, repair completed in the promised time and when I picked up my vehicle it wa More

by JPowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBilly zzWilliams
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 08, 2024

They took my car to be filled and cleaned when I purchased it. They gave it back to me with no floor mats or the cargo area topper that was there when I looked at vehicle.. ive mentioned it two time More

by petree2626
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arin Robeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

September 08, 2024

Dealership was very accommodating with the repair on my 2022 Santa Cruz. Repair was done within an acceptable time frame and performed correctly. Will definitely use again for any repairs needed, Service a More

by toyworldusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 08, 2024

Juan Vasquez is an amazing service advisor! He keeps his clients informed, and sends texts videos and truly cares about his customers. He goes above & beyond to take care of Hyundai customers. More

by KENGLEHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 08, 2024

I always had a good experience everytime I am dropping off my car for maintenance. Hyundai customer service was excellent 👍 More

by erickcomplains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung, zzBilly zzWilliams
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 07, 2024

Very helpful, appreciate the individual taking care of my issues. Service was performed quickly and will be back. Thanks More

by leonlynda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung, zzBilly zzWilliams
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 07, 2024

Great service, fast in and out. I was told what to do to keep my vehicle in tip-top shape. More

by Lorettagarcia50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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