Adrian Chapa
Adrian Chapa at Big Star Hyundai
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Adrian Chapa

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.6
58 Reviews
4.6

58 Reviews

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58 Reviews of Adrian Chapa

June 03, 2024

Dealership Rating
Employee Rating

The whole team from front desk to the mechanics in the back were all incredibly kind, helpful, and great attitudes. I will always come back to do my services here! More

by angelt76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Big Star Hyundai responded

Thank you! We are truly humbled by your kind words.

June 02, 2024

Dealership Rating
Employee Rating

This is place are great place and they a lot helped my vehicle fixed it. More

by rainbow.daniel04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

May 23, 2024

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Employee Rating

They will force you to sign and tell you that you will owe less and then the finance people will make you sign fast to not ask questions More

by Frank
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
May 23, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

May 18, 2024

Dealership Rating
Employee Rating

Shady dealership gave my car back with 2 miles when it had a full tank More

by k.r.nixon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 20, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com.

May 18, 2024

Dealership Rating
Employee Rating

My vehicle has been there since May 9, 2024. Customer service is awful. I haven't received any calls as far as the status of my vehicle. I have no idea what's going on because no one will return More

by broadwaycare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kohl Young, Steffy Hernandez

May 20, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. We apologize for the considerable delays as we worked throught the multiple diagnostoc/repair issues with Hyundai. We understand the inconvenience this can cause but we are happy to confirm once again that your vehicle is ready for pick up. Please feel free reach out to me directly at kohly@bigstarhyundai.com should you have futher concerns. Kohl Young, Service Director.

May 01, 2024

Dealership Rating
Employee Rating

I always love coming to this dealership. This dealership is one of the great dealership I have ever been. More

by Krutarth Trivedi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

April 28, 2024

Dealership Rating
Employee Rating

I guess you could say we like this place: We just bought ANOTHER Hyundai from them...our fourth one! The sales process has been streamlined. We were impressed. Mo did a great job helping us out, as u More

by kittybock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Shurafa, Arnaldo Perez

Apr 29, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 27, 2024

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Employee Rating

The employees were all very welcoming and attending to my concerns. I really enjoyed the service provided highly recommended! More

by DELANIE485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 04, 2024

Dealership Rating
Employee Rating

Great service from the moment I pulled up til the moment they were complete with my service! More

by Lisa david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 29, 2024

Dealership Rating
Employee Rating

Despite some minor issues which required me to return to the dealership after I left, the service was wonderful and staff were kind, and almost every issue was fixed on the first try. More

by TBH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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