Big Star Hyundai - Service Center

This time, experience with the dealership was little bit better than it was last time. We had purchased a car a year ago. Ya'll have different fees to add to the ticket price last year. This time it Standar better than it was last time. We had purchased a car a year ago. Ya'll have different fees to add to the ticket price last year. This time it Standard ticket price which is better. We had bought a vehicle in 2022 & 2023. Also if you can do better in the Awaiting time. The other issue was that Hyundai finance took about a month to create an account for me. That meant I had to go back to the dealership to make my first car note. Other than that I could say the experience was a little bit above average. More

The staff is nice and attentive. Steffy provide me with great customer service but the wait time to get a basic oil change and tire rotation is absurd even after having a scheduled a Steffy provide me with great customer service but the wait time to get a basic oil change and tire rotation is absurd even after having a scheduled appointment made 3 weeks in advance. More

Juan is focused on great customer service by letting me know how long my service visit will last and ensures that the service will exceed my expectations by adding a free car wash. He is a value to your know how long my service visit will last and ensures that the service will exceed my expectations by adding a free car wash. He is a value to your business. More

I was surprised tha my fluids weren't refilled. my Wiper fluid was still empty. my Wiper fluid was still empty. More

I have been using this facility and Adrian Chapa for years and am very satisfied with their service. And I will continue to do so. years and am very satisfied with their service. And I will continue to do so. More

Juan was excellent. He has excellent customer service and very knowledgeable and helpful with all my issues. He has excellent customer service and very knowledgeable and helpful with all my issues. More

The estimate was very quick to arrive and the repairs done sooner than thought. Communication was great. Highly recommend! done sooner than thought. Communication was great. Highly recommend! More

The entire service process (scheduling to arrival at the service department to leaving with a serviced vehicle) was seamless. service department to leaving with a serviced vehicle) was seamless. More

Didnt use the service center yet, but on sales area they are good, all process was pretty good and the guys are nice, keep on going are good, all process was pretty good and the guys are nice, keep on going More

You had our car for over 2 months and never offered us a rental or courtesy car. We had to initiate every interaction to find out the status of our car and our Class Action Settlement claim. rental or courtesy car. We had to initiate every interaction to find out the status of our car and our Class Action Settlement claim. More