Bert Smith Subaru Volkswagen

worst sales, service and mechanics Salespeople, service representative and mechanics were unprofessional, incompetent and dishonest. My car drove perfectly until they serviced it. After Salespeople, service representative and mechanics were unprofessional, incompetent and dishonest. My car drove perfectly until they serviced it. After Bert Smith serviced it, my car was out of alignment, the engine was unresponsive and dragged, and was noisy. The salespeople wanted to charge me much more than the car's "true car" valuation, and tried to high pressure sell. In fact they were even rude after I paid the appropriate price. More

they fixed my issues Traded in my jetta with a fairly new salesman and had issues , but Robert Rickman took care of my issues . If you wan't to but a car visit Robert Rick Traded in my jetta with a fairly new salesman and had issues , but Robert Rickman took care of my issues . If you wan't to but a car visit Robert Rickman !! More

Kelly and Larry are awesome Kelly and Larry got us the car we wanted,we love our new car. Went to a different VW Dealership had a horrible experience. Definitely recommend Bert Kelly and Larry got us the car we wanted,we love our new car. Went to a different VW Dealership had a horrible experience. Definitely recommend Bert Smith VW. More

A Winning Combination Earned a Loyal Long Term Customer Kelly Curtis started my experience off right by really listening to me and what I wanted and needed. He's clearly experienced in dealing with skeptics Kelly Curtis started my experience off right by really listening to me and what I wanted and needed. He's clearly experienced in dealing with skeptics like me who never thought that leasing a new car was practical or affordable. He wasn't pushy or overly flattering like so many sales people I've encountered. On the contrary, he listened a lot, answered all my questions, and let me make my own decision based on what was best for me. His relaxed and friendly manner allowed me to feel in control with out feeling on my own. As if that wasn't enough to make my experience with Bert Smith great, I then met Hiram Algarin while setting up the financing. Like most people, I don't have A credit and not all the credit bureaus agreed how far from A I was. Hiram handled it like a seasoned professional. He took time to ask questions, to investigate options, and to find out how we could make this deal work with my financial situation. A true problem solver, he found a solution and put it all together in a way that I am still telling my friends and family about. They are doing really good work there at Bert Smith and have earned my business, my praise and my recommendation to anyone who will listen. More

Great buying experience We bought a Jetta Sport at BS and we had a seamless car buying experience. Kelly Curtis is an excellent salesperson, and he took care of every detail We bought a Jetta Sport at BS and we had a seamless car buying experience. Kelly Curtis is an excellent salesperson, and he took care of every detail so the process was very easy for us. That day we went to Precision Mazda and Kuhn VW and BS was our last option. But I have to say that they are way better than everybody else. More

BEST SALES EXPERIENCE EVER !!! Just purchased 2015 Subaru STi, I drove 2 hours to this dealership from Ft Myers, Charles and Dyer went out of their way to make sure every detail of Just purchased 2015 Subaru STi, I drove 2 hours to this dealership from Ft Myers, Charles and Dyer went out of their way to make sure every detail of the purchasing process was handled by email/phone to speed up the process once I arrived at the dealership. I arrived at 11:00 am, on a Saturday morning, saw my beautiful new STi, cleaned, fueled up ready to go, I was burning gas and enjoying my new STi, by 12:20 pm. Talk about efficient. The entire sales team from Dyer, Charles and Bill all were very professional and made every effort to make sure everything was PERFECT, and everything was JUST THAT, PERFECT!!!!! I have owned several Subarus, I am loyal to the brand, but I have now found a dealership I am loyal too as well!!! GREAT JOB ALL THE WAY AROUND!!!! Excellent experience ! Thank you for the outstanding CUSTOMER SERVICE !!!! LOVE THE CAR AND LOVE THE EXPERIENCE !!!! Very satisfied client, Daniel P. Ft Myers, FL More

Came through - No hassles Bert Smith and salesman Kelly Curtis came through for me and found the car particular GTI I was looking for when other dealers in the area could not. Bert Smith and salesman Kelly Curtis came through for me and found the car particular GTI I was looking for when other dealers in the area could not. The deal was quick, cordial and painless. Although Bert Smith is farther from my residence than two other dealerships, I will buy my next VW from them. More

Great Service and Great Deals! I traveled 8 hours to Bert Smith after speaking with them online and over the phone. They guaranteed there would be no games played and that was the I traveled 8 hours to Bert Smith after speaking with them online and over the phone. They guaranteed there would be no games played and that was the truth. This was a great experience and I will return when I purchase my next vehicle. I worked with Stephen in car sales, the manager Mike, and Larry from financing and each treated me with a high level of respect and no high pressure sales tactics. If you are looking for a new vehicle don't pass them up! More

STELLAR Service/ HONEST dealership! I recently purchase a 2015 Subaru Forester. This was by far the very best experience I have ever had purchasing a vehicle. The process was seamless fr I recently purchase a 2015 Subaru Forester. This was by far the very best experience I have ever had purchasing a vehicle. The process was seamless from my very first phone call to Charles the AMAZING sales manager! He was down to earth... never pushy or over the top. Didn't barrage me with phone calls and emails. He gave me my space and fulfilled every promise that he made. NO CREATIVE MATH how refreshing! I told him what I could afford and he gave me an extremely fair price. The number never changed from beginning to end. I was made to feel like family. Everyone at the dealership was very friendly and they did not attack you in the parking lot (always a plus). Just an overall great experience. My sister is coming into town at the end of the month from out of state and she is in the market for a vehicle. I have texted Charles the specifics and he is already working to get my sister the perfect vehicle. I have spent the past month in every dealership in the area test driving cars and dealing with lots of car salesman. Bert Smith is by far the most honest down to earth dealership I have had the pleasure to work with. Thank you Charles! More

New car purchase with trade in We were very pleased with our transaction with Bert Smith. I would recommend them to family and friends. Our sales agent, Kelly Craig, was very help We were very pleased with our transaction with Bert Smith. I would recommend them to family and friends. Our sales agent, Kelly Craig, was very helpful and professional, and helped us get a great deal! Eric helped get us a low interest rate from the finance department. More