Bert Smith Subaru Volkswagen

Excellent customer experience The staff at Bert Smith are truly exceptional. Each person I dealt with had extensive knowledge about their cars. The sales person explained the feat The staff at Bert Smith are truly exceptional. Each person I dealt with had extensive knowledge about their cars. The sales person explained the features of the car to me fully and clearly. Buying a car can be a "nerve racking" experience, but the people at Bert Smith made it easy and enjoyable. More

Great experience Excellent service from Mike Brown and Charles Smith. Answered all my questions about the Forester. Informed and explained the different finance opt Excellent service from Mike Brown and Charles Smith. Answered all my questions about the Forester. Informed and explained the different finance options. Before I drove away Mile went over all the options and features on my Forester. Received a call to see if I was getting used to my Forester and if I had any questions. Received a full tank of gas and a cap. I would recommend Bert Smith Subaru to my friends. More

Outstanding Service Outstanding service from test drive to purchase. Went in with pre-approval from my bank, but their finance manager was able to get even better financ Outstanding service from test drive to purchase. Went in with pre-approval from my bank, but their finance manager was able to get even better financing terms after working with his pool of lenders. More

AWFUL SERVICE DEPARTMENT! My whole experience with this place has been crap from the start. When I took delivery of my new 2012 GTI in April 2013, I noticed a dent in the door My whole experience with this place has been crap from the start. When I took delivery of my new 2012 GTI in April 2013, I noticed a dent in the door that was not there when I test drove the vehicle. The manager was gracious about this and fixed it, but it foreshadowed the next almost 2 years of my ownership of this car. I've had various rattles since about 5000 miles, many of which Bert Smith's tech department mysteriously "couldn't reproduce" or said that "VW isn't aware of this so there's no TSB for it". One such issue was the front subrame bolts would tend to come loose and cause the subframe to hit the body of the car, causing a loud "thud". I found a TSB for the Jetta and brought it to them, but since VW didn't make a TSB for the Golf as well, they made me pay out of pocket for this fix. After a recent accident, I brought it to their body shop to get the work done since they were the nearest VW Certified collision center. I found that they didn't reinstall interior panels properly, scratched my front fender, oversprayed on things that they shouldn't have even sprayed in the first place, and even left their tools IN MY CAR! My most recent experience had them replacing one of the seat belt buckles because it was rattling. When I get my car back, the ENTIRE BACK OF THE CAR is now rattling! Every time Bert Smith messes up, I end up going to another dealer to fix it. I'm bringing my car to another dealer this Saturday to fix whatever it is they messed up this time. Their techs seem completely incompetent and unable to do the most basic of jobs without reinstalling a panel wrong, forgetting things, or completely disregarding the concerns of the customer. Done with Bert Smith. Never going there again. I'd rather go to Tampa for service, at least there's one dealership there that has been pretty consistently good for me. More

great Would recommend anyone I went for service and ended up buying a new car. I said I want that car and thales mad it happen and I drove off with what I Would recommend anyone I went for service and ended up buying a new car. I said I want that car and thales mad it happen and I drove off with what I wanted More

Best car buying experience I've ever had! Melvin was a great help. One of the coolest car salesman I've come across. It seemed like he was working for me instead of the dealership. Melvin was a great help. One of the coolest car salesman I've come across. It seemed like he was working for me instead of the dealership. More

Great sales experience Very good salesman (Charles). Finance was able to get us a loan we could live with. Got Hats and Keyrings. Also a Tank of gas. Very good salesman (Charles). Finance was able to get us a loan we could live with. Got Hats and Keyrings. Also a Tank of gas. More

It's worth the trip Excellent salesmanship very helpful in finding the vehicle that I wanted. Mr James Barrows helped me find the vehicle for the right price and help Excellent salesmanship very helpful in finding the vehicle that I wanted. Mr James Barrows helped me find the vehicle for the right price and help me with the new tech on the vehicle. This is my six Subaru. This is the Dealership I will Recommend to any one and everyone. More

new car purchase I purchased this car and from the time I stepped into the dealership till I stepped out I felt totally at ease. There was no pressure and I was treate I purchased this car and from the time I stepped into the dealership till I stepped out I felt totally at ease. There was no pressure and I was treated fairly and respectfully. My faith is something I try to live out each day and before I drove away my salesman and I had a word of prayer over the blessing of this new car and new relationship with this dealership.I know I can count on them to answer any questions and I am glad I chose Bert Smith's Subaru to deal with. More

Great Experience We were met by a friendly, laid-back Mike Brown. He was so patient and pleasant explaining the features of the car to my wife and me, We are not tec We were met by a friendly, laid-back Mike Brown. He was so patient and pleasant explaining the features of the car to my wife and me, We are not tech savvy, but we always felt comfortable and not harried or pressured. More