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Berglund Chevrolet Buick
Roanoke, VA
513 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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513 Reviews of Berglund Chevrolet Buick
July 15, 2018
Purchased a New Truck that was actually used by their sales I purchased a New Chevy colorado in March and with all the gadgets on the new vehicles I fell to see the odometer and over looked the mileage on the 2 I purchased a New Chevy colorado in March and with all the gadgets on the new vehicles I fell to see the odometer and over looked the mileage on the 2 1/2 foot sale doctument. I did not notice the mileage until driving the vehicle home after the sale. For heavens sake I purchased a new vehicle and paid the sticker price not a New-used vehicle. When I brought it up to the sales manager he said I already was a aware of the mileage and that was a big lie because if I knew it had miles on it especially 4,164 mile I would have said no deal. I hope all would be buyers of new vehicle from this dealer would make it the first thing to do when buying from berglund on williamson road in Roanoke CHECK THE MILEAGE. Not only did it take away the feeling of having a new vehicle but it interferes with your warranty from GM. After contacting, GM did credit me 3,000 of the 4,164 the dealer sales team put on this vehicle but I still lossed 1,164 miles on my warranty. This dealer should have posted next to the sales sticker that this was a demo vehicle. I will not buy from this dealer in the future. Spoke with Robert Milner General Manager by phone this week and he assured me that the two owners of Berglund are respectable church going individuals and have been in business for over 40 years and would not allow the sale of a new vehicle to a customer without disclosing the Vehicle excessive miles on its odometer, I do not know the owners of Berglund and this report is not directed at the owners. I will agree with him I don't believe they would either, its up to the sells person to verbally disclose this mainly the sales person I was dealing with. I however must take responsibility for my failure by over looking the milage during the test drive and signing of the sales documents. Robert told me that they are now posting stickers on vehicles so the the customer can tell a vehicle is a Demo etc. However it still does not excuse the fact that sale's person should have verbally told me that this New vehicle had 4,164 miles and already has had its first oil change so I could have walked away from the deal. I purchase this truck on March 22, 2018 it is now July 21, 2018 it has 5,605 miles on its odometer after subtracting the 4,164 miles, I have driven the truck 1,441 mile since owning it. If I decided to sell this vehicle I would surely loose money because of its high mileage. The reason I gave the customer service rating that I did was based solely on not what Rob Hart told me, but who I assumed was one of the sales managers told me in reguards to the Customer survey that General Motors sends buyer by mail. This sales person told me not to mark excellent on this survey but to check the box completely satisfy. I really did not appreciate this sales person telling me how to fill out a customer survey that is my privilege as a customer to give my own personal option. More
by hurley555
Employees Worked With
Rob Hart, Robert Milner
June 09, 2018
Beware! They will screw you! They tried to screw me at the final processing stage with add on. Adding extra insurance at the end of the deal that a person don't need, and then pus They tried to screw me at the final processing stage with add on. Adding extra insurance at the end of the deal that a person don't need, and then pushing you to buy it. How can people live with themselves. How can they sleep at night? Wonder how many gets screwed each day. More
by Berglund screws people
Employees Worked With
Virgel Skaggs---- process mgr, Reputation Management, Berglund Chevrolet Buick, Robert Milner
July 18, 2017
Horrible Bought a vehicle for 1 price. Got financed for a different price and now we are upside down on our vehicle. Vehicle makes a lot of front end noise and Bought a vehicle for 1 price. Got financed for a different price and now we are upside down on our vehicle. Vehicle makes a lot of front end noise and dealership will not look at it. More
by Ressalatte
Employees Worked With
Mac
July 09, 2017
Ghost ads of cats that don't exist They've had an ad up for a truck for a week at least that isn't on the lot or any of their other lots. Went to look at it and was told it's an error. They've had an ad up for a truck for a week at least that isn't on the lot or any of their other lots. Went to look at it and was told it's an error. That was 3-4 days ago and the ad is still up there. On top of that the ad claims 80 xxx miles and the car fax says over 100,000, but it doesn't exist so who knows. Feels like bait and switch to me, lost trust in them. Also how can you have 5 one star reviews and 4 five star reviews and still have an average 5 star rating? More
by Peter korosztos
Employees Worked With
Unknown
March 10, 2017
Great customer service I had the pleasure of Dealing with the team at the berglund used car on Williamson road last month. Walked away with a Jeep that my wife loves. A big I had the pleasure of Dealing with the team at the berglund used car on Williamson road last month. Walked away with a Jeep that my wife loves. A big shout out for Mike StClair for his help and kindness with my wife that doesn't speak English. Great job and thanks More
by Ike
Employees Worked With
Mike StClair
March 10, 2017
The salesperson was great Loved this delership and everyone you walk by was very nice, Katrinia my salsperson did a great job, For a couple of daya I was a little worried unt Loved this delership and everyone you walk by was very nice, Katrinia my salsperson did a great job, For a couple of daya I was a little worried until i check reviews on the car I bought and check ratings against other vechicle. I then felt good about buying this car and I love driving it. Its so beautiful More
by lovemyBuick
Employees Worked With
Katirinia Utermark
September 09, 2012
Our experience with this dealership was totally uncalled for. My wife and I drove 200 miles round trip to buy a vehicle that Mr. Bixby, had priced earlier that day. When we arrived at the dealership, he act for. My wife and I drove 200 miles round trip to buy a vehicle that Mr. Bixby, had priced earlier that day. When we arrived at the dealership, he acted like he did't know what I was talking about. Instead he was trying to sell us another vehicle. That was bad enough, but when you deal for an hour and the ending price was more than the orginal price, this deal was over. When you can't get a sales person to write it down on paper so you don't get confused with their smoke mirror tricks, its time go elsewhere. I hope no one else has had this experience. I thank who ever sent this email to me for this website. More
by Wes Bean
Employees Worked With
Charles Bixby
January 05, 2011
Jim Walker is a true professional and a pleasure to work with. We are having a very positive experience. Jim went "above and beyond" to get us exactly what we wanted. I will definitely be back next time I b with. We are having a very positive experience. Jim went "above and beyond" to get us exactly what we wanted. I will definitely be back next time I buy a car because of how well Jim treated me. More
by Frankinspace
Employees Worked With
Jim Walker
April 05, 2010
I worked out a deal over the phone with a guy named Bryan and gave him my phone number just in case the truck would sell before I could get there. He said he would call so i wouldnt waste a trip down there. and gave him my phone number just in case the truck would sell before I could get there. He said he would call so i wouldnt waste a trip down there. I drove 3 1/2 hours to the dealership and Bryan had sold the truck to someone else that morning, which was fine. The problem was when we arrived at the dealership, Bryan denied even having my phone number and said I was wasting his time. He lied to my face and in front of his co-workers. Hey Bryan, if you didnt have my number than how did you return my calls before I drove out there? I would never spend a dime at Berglund. More
by moose15
Employees Worked With
Bryan
