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Berglund Chevrolet Buick
Roanoke, VA
513 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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513 Reviews of Berglund Chevrolet Buick
February 11, 2019
Extremely Unsatisfied Failed inspection because my airbag light was on. Got an email that there was a recall on my car about the very same thing. Made an appointment with B Failed inspection because my airbag light was on. Got an email that there was a recall on my car about the very same thing. Made an appointment with Berglund to fix and was told beforehand that just because there is a recall does not mean that that’s really the problem. Took the car in and recall was completed, but the light was still on. Was told that there was ANOTHER reason why the light was on. Made another appointment. Paid $100 and was told the ORC module was defective and that cost $800 to fix. This is the 3rd time I have had this type of problem with the same Berglund on Franklin Rd. The last time it went to the manager who ASSURED me that he would be fixed, but the problem never was. I just made a call to Chrysler’s customer service and went to another dealer. So unhappy and unsatisfied with this place. I DREAD having to deal with them. I have only gone back because they are the only Chrysler dealer here in Roanoke. I think I’ll just drive to Christiansburg to get the work done. More
by ENGEPPS
Employees Worked With
Zachary Martin
February 08, 2019
Rear brake change The fellows at Berglund Chevrolet did a fine job repairing my rear brakes on my 2013 Silverado Z71. Marvin was very professional and kept me posted on The fellows at Berglund Chevrolet did a fine job repairing my rear brakes on my 2013 Silverado Z71. Marvin was very professional and kept me posted on the status of the repairs. Thanks Again Breck W. Richbourg More
by BRECKRICHBOURG
Verified CustomerEmployees Worked With
Marvin Brown
February 07, 2019
Tire rotation My husband took the vehicle for tire rotation. Although I think that should be included from when I bought the vehicle at Berglund... it was not. Th My husband took the vehicle for tire rotation. Although I think that should be included from when I bought the vehicle at Berglund... it was not. That part bothers me a bit as they said that unless I bought the tires there, rotation isn't covered. Guess what.... I bought the tires that came on the jeep... I'm sure I didn't get them for free. That I feel is a bad customer experience. As far as the actual service went though, my husband says the guy was very professional and helpful. My husband wanted to clean the rims before as the guy was pulling them off and they guy was very nice about allowing him to do that. I do recommend the service center. :-) More
by denabear
Employees Worked With
Berglund Chevrolet Buick
February 07, 2019
Timing My service appointment was at one o'clock My state inspection was not finished until three o'clock. - Too much time. After that my coolant system was My service appointment was at one o'clock My state inspection was not finished until three o'clock. - Too much time. After that my coolant system was serviced. That took another hour and a half. - Too much time. More
by hgleixner
Employees Worked With
3843 Ricky Tuck
February 07, 2019
Great service and outstanding salesman David Pitts! David Pitts was very attentive to me. He met all my needs in buying a car. Outstanding salesman. Polite, professional, courteous salesman. Great job D David Pitts was very attentive to me. He met all my needs in buying a car. Outstanding salesman. Polite, professional, courteous salesman. Great job David! More
by fwitch3007
Employees Worked With
David Pitts, Berglund Chevrolet Buick, Stephen Plunkett
February 06, 2019
Oil change tire roar at ion Very friendly in getting vehicle setup for service. Work was completed in a timely manner. Would visit this dealer ship again for routine maintenance. Very friendly in getting vehicle setup for service. Work was completed in a timely manner. Would visit this dealer ship again for routine maintenance. Thank you. More
by COREY24019
Employees Worked With
Berglund Chevrolet Buick
February 05, 2019
Always a pleasure to work with They fixed the issue with my car. Everyone so nice. From the Service Tech to the gentlemen that provided a ride to and from work. They fixed the issue with my car. Everyone so nice. From the Service Tech to the gentlemen that provided a ride to and from work. More
by sonjakweaver
Employees Worked With
Susan
February 01, 2019
Better than expected and super friendly. Service department was super busy and Charlie told me they were backed up; however, service was completed quickly and efficiently. Charlie took the t Service department was super busy and Charlie told me they were backed up; however, service was completed quickly and efficiently. Charlie took the time to explain my Inspection evaluation. More
by KARENSHRIVER
Employees Worked With
Charlie Hatcher
February 01, 2019
Body Works Fept. They did a great job & fixed everything like new. Painting was excellent. Took care of my vehicle & delivered it back to me as promised. Repair tech i They did a great job & fixed everything like new. Painting was excellent. Took care of my vehicle & delivered it back to me as promised. Repair tech is excellent. More
by SKYHAWK
Employees Worked With
John Klahn
February 01, 2019
Outstanding service at Berglund Chevrolet! The door and/or fender somehow got out of adjustment on my 2017 Chevrolet Camaro which resulted in the door rubbing up against the fender and rubbing The door and/or fender somehow got out of adjustment on my 2017 Chevrolet Camaro which resulted in the door rubbing up against the fender and rubbing the paint off. So I left it with Berglund for repairs. Marvin Brown oversaw things and this was a great experience from beginning to end. The car was sent to their body shop and those guys did an outstanding job. Everything is lined up perfectly now and they even touched up the paint to make it look brand new. They also didn't charge me a penny and covered everything under warranty even though I read on google that door adjustments aren't normally covered by most manufacturers. Everyone involved were so nice and they kept me informed every day as to the status of the repair. I highly recommend the service department at Berglund Chevrolet! More
by Tony
Employees Worked With
Marvin Brown
