Basil Ford

I’m not a person that usually likes to give negative feedback but the service her was very poor. To start when I called to make an appointment for an oil change and inspection I was told they do not mak feedback but the service her was very poor. To start when I called to make an appointment for an oil change and inspection I was told they do not make appointment for this type of service, it was first come first serve. When I arrived the gentleman told me it would be about an hour and a half, since I had brought a book with me I figured I wait. I sat for 2 hours before someone came out to tell me what had to be done to pass inspection. They had to replace 2 bulbs, at this point they still had to do the work. So finally 45 minutes later the work was done quite a bit longer than hour and half. It goes on they indicated on my receipt that I would need a needed anew radiator fan belt but would have to order the part and make appointment to have it fixed. Well come to find out when I took it to a very reputable local auto shop the noise was coming from the loose caliper on the left front brake, which is the one they checked for the inspection. I am so sad that they closed the Basil South resale center we bought 6 cars from them and always went their for service, miss all of their staff. More

Outstanding service. I should not even have to schedule the appointment. Drop in the vehicle and complete the service. Hope to see for next service soon. the appointment. Drop in the vehicle and complete the service. Hope to see for next service soon. More

I contacted Basil Ford to schedule an appointment for a recall notice. Appointment was made easily and they verified they had the part to complete the task. Upon arrival it was noted that I had a scheduled recall notice. Appointment was made easily and they verified they had the part to complete the task. Upon arrival it was noted that I had a scheduled appointment . They were willing to add on routine maintenance I request. Service was completed and car sanitized prior to me leaving. Great job! More

I went to have my tires switched to the snow tires. Mr. Miechurski was very accommodating and was able to get the tires switched and I was safely on my way! I have always received excellent service at thi Miechurski was very accommodating and was able to get the tires switched and I was safely on my way! I have always received excellent service at this dealership which is why I have purchased my last three vehicles from them. More

Basil Ford is always my go to dealership. They have the best sales and service teams. I wouldn't go anywhere else. Great work today best sales and service teams. I wouldn't go anywhere else. Great work today More

Great job. Collision shop staff was amazing and car looked fantastic. Brought it in on Wednesday picked it up Saturday. Would highly recommend Basil Ford. looked fantastic. Brought it in on Wednesday picked it up Saturday. Would highly recommend Basil Ford. More

Mr. Kevin Hartman was friendly, professional and very helpful when I went to Basil Ford in Cheektowaga, NY to purchase a new 2020 F-150 ! helpful when I went to Basil Ford in Cheektowaga, NY to purchase a new 2020 F-150 ! More

Everyone was helpful and did not try to pressure me into buying a vehicle. They explained each process in purchasing the vehicle and walked me through all the controls of the vehicle. buying a vehicle. They explained each process in purchasing the vehicle and walked me through all the controls of the vehicle. More

The customer service is outstanding at Basil Ford on Whalen Ave! The person assigned to my vehicle, Jose was very attentive and kept me informed Whalen Ave! The person assigned to my vehicle, Jose was very attentive and kept me informed More

Always friendly and professional. Service Advisor, Aaron Miechurski - very friendly, accommodating, caring. Service dept excellent as a whole. A customer asked an office professional for hot tea - this off Miechurski - very friendly, accommodating, caring. Service dept excellent as a whole. A customer asked an office professional for hot tea - this office clerk was very friendly and provided that tea. Very accommodating. Aaron greeted other customers he was familiar with, sporting a smile and a “hello”. More