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Basil Ford

Cheektowaga, NY

4.7
608 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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608 Reviews of Basil Ford

March 26, 2024

Always greet with a smile, always ready to help. Staff knows their worth . Politeness from all staff More

by deloreslowry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
miro chalupka
March 25, 2024

Took advantage of young girl , took her money for down payment on car then sold the car out from under her with in 24hours . Extremely shady . Do not buy , lease or do business with them . More

by Rhoda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Everyone involved
Mar 26, 2024 -

Basil Ford responded

We're extremely sorry to hear about your negative experience with us, please know that our Management Team is already aware of this situation and our General Manager Frank Z. has been attempting to reach out.

March 23, 2024

I don’t know about your guys experience, but my experiences I bought a truck at The basil, Ford in Cheektowaga 30 days later I had problems with the brakes they wanted to go half with me. I told hi More

by Stephen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cassie Soucia, kevin hartman
March 08, 2024

Friendly, fast, experienced. Helpful. Will help you get the car you want and not settle for less More

by TreeB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
charlie salamone
February 25, 2024

Employees were competent , knowledgeable. Friendly, professional. process to lease a car was efficient and not the usual hassle! Pricing very good! More

by Robert Martin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Russo, Mike mikulsky
January 31, 2024

Salesmen are polite and go the extra mile to Help the customer. Work is done well and I can always count on them More

by dschiavone21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
January 24, 2024

Had some service done on my f-150, Arron and his staff did an excellent job. They are all professional and polite, answering all my questions. Would definitely recommend them! More

by Douglas.rutkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron
January 23, 2024

Very professional dealership and super helpful, great staff and super knowledgeable with government contracts. Quick process and delivery. More

by Ronnie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Collin Coon, ed hahn
January 18, 2024

Easy in and out for a New York State Inspection. Barely had time to finish a cup of coffee. Friendly and professional staff, make me confident that my truck is checked over thoroughly. Great job as More

by F-150 Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane Service Advisor
January 09, 2024

Ck in process was quick and easy. Service manager Nicole was efficient and friendly. I did see a lot of new faces, hopefully old service managers are doing well. More

by rowlett2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole