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Basil Ford
Cheektowaga, NY
615 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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615 Reviews of Basil Ford
May 18, 2024
The service overall was the worse experience I ever had taking any of my vehicles anywhere for service. The service advisor seemed clueless and the mechanic did a half fast job not sure if he knew how to d taking any of my vehicles anywhere for service. The service advisor seemed clueless and the mechanic did a half fast job not sure if he knew how to do a NYS inspection as well as the service advisor. I went in there and told them a front head light was out and some how I still passed with flying colors of the NYS inspection. Most people might be happy about that part but I'm frustrated! Also, thanks for passing tires the barely pass maybe not even and doing a tire rotation for me which I had to pay for. Maybe I should be happy about that part to that you didn't try to upsell me any recommendations or even mention to me about needing new tires. Hopefully yous atleast did the oil change correctly. Little worried to ever trust taking a vehicle for service there ever again! Unless perhaps I want a junker car to pass a NYS inspection. More
by bsoldaczewski
Employees Worked With
Marty
April 14, 2024
Excellent and professional salesman accepted my offer on a ford transit box truck.Mike was great assist me like family coming to pick me up at the airport and stand behind any concerns about the sale.thank a ford transit box truck.Mike was great assist me like family coming to pick me up at the airport and stand behind any concerns about the sale.thank you Mike Worthington More
by juve4ever73
Employees Worked With
mike worthington
March 25, 2024
Took advantage of young girl , took her money for down payment on car then sold the car out from under her with in 24hours . Extremely shady . Do not buy , lease or do business with them . payment on car then sold the car out from under her with in 24hours . Extremely shady . Do not buy , lease or do business with them . More
by Rhoda
Employees Worked With
Everyone involved
March 23, 2024
I don’t know about your guys experience, but my experiences I bought a truck at The basil, Ford in Cheektowaga 30 days later I had problems with the brakes they wanted to go half with me. I told hi experiences I bought a truck at The basil, Ford in Cheektowaga 30 days later I had problems with the brakes they wanted to go half with me. I told him no so they end up paying for it but they told me anything else wrong with the car. It’s my problem and it was the manager. It said it soon as I got it out, I’ve been having problems with the transmission. They’re waiting for the extended warranty to kick in so they don’t have to pay for it More
by Stephen
Employees Worked With
Cassie Soucia, kevin hartman
