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Banister Chrysler Dodge Jeep Ram of Hampton - Service Center

Hampton, VA

4.3
113 Reviews
Call Service Center (757) 992-8193

113 Reviews of Banister Chrysler Dodge Jeep Ram of Hampton - Service Center

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May 20, 2024

ABSOLUTELY HORRIBLE AND UNTRUSTWORTHY! ! I have been here twice. The first time, I spent $1200 on recommended service. They didnt evaluate the warning lights that were displayed, causing me More

by TheLegend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley House, Lonie Brown
Report | Print
May 20, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you for taking the time to share your feedback, We are saddened that you may have not receive a good customer experience. We would like to know if we can speak to you directly about your experience? At your earliest convenience, please reach out to our management at 7579649287. Thank You

May 23, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Greetings. We reviewed all of our service repair records since we opened this location as The New Banister Chrysler Dodge Jeep RAM in Hampton on January 26th, 2024. We could not locate any similar situation of what you're describing here. In addition, the employee "Lonnie" that you're referring to has never been an employee of Banister Automotive. Please reach out to us at your earliest convenience, so we can try to help you resolve this matter. 7572416027. Thank You -Dwane Cochenour

May 23, 2024 -

TheLegend responded

I’m not sure why my records aren’t findable, as I was just there in May 2024 and April 2024. I never mentioned “Lonnie” so perhaps, you are responding to the wrong service. I rated the advisors in no particular manner. I have since PCS’d to Maryland, where I am finally able to get an HONEST diagnostic of my vehicle. I can provide you with my records but again, I live in Maryland. Banister of Hampton failed me, and I question the amount of others you are failing. I was provided an inspection list indicating all green indicators with my vehicle, only for my calipers to lock up on me, during my trip to Maryland. COMPLETELY UNSAT AND I HOPE THIS REVIEW SAVES SOMEONE $1600.

May 20, 2024

I was happy with the experience. They kept me informed with everything that was happening. A part had to be ordered but the car was available the next day. More

by TAHP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley House
Report | Print
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Your 5-star rating is greatly appreciated! We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 20, 2024

The service I received was very good. I would recommend your dealership to my friends and family More

by badddmannn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley House
Report | Print
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 19, 2024

It was a good visit this time. Nothing went wrong the people were super nice. More

by amgillispie73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Elliott
Report | Print
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you so much for taking the time to share your feedback! We greatly appreciate your business here at The New Banister Chrysler Dodge Jeep RAM!

May 14, 2024

Failed inspection on my windshield wipers even though they are fairly new. I went back home to wash my car and took it back and they passed. What a joke. Also had to reschedule a recall 3 times because t More

by M
Recommend Dealer
No
Employees Worked With
Dont remember
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May 23, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience and apologize for any inconvenience you encountered. Regarding the car wash issue, we understand your frustration and are looking into ways to improve our inspection process to ensure consistency and reliability. Your experience is important to us, and we will use your feedback to better train our staff and refine our procedures.

May 14, 2024

My service writer Lindsay worked hard with Chrysler to get my work covered by my warranty. See was a great help. More

by WILLIAMSON61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Givens
Report | Print
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 13, 2024

IT TOOK 2 TIMES TO GET THE PROBLEM FIXED, BUT IT WAS FOUND OUT TO BE A DEFECTIVE PART ON THE TRANSMISSION PAN FILTER. AFTER IT WAS REPLACED IT WORKED LIKE IT DID BEFORE. THE FRONT BRAKES AND ROTORS More

by wamplerke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NONE OF THESE PEOPLE
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May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you for choosing The New Banister Chrysler Dodge Jeep RAM! We are happy to know that you had a pleasant customer experience.

May 13, 2024

The team got me in quickly, found the problem and got it fixed right away More

by JADUNN8041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cano Hughes
Report | Print
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

We greatly appreciate your feedback! We thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 13, 2024

Well had to bring vehicle back for same problem cause it was not fixed properly More

by BILLK40JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lyndsay Givens
Report | Print
May 23, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

We greatly apologize for the inconvenience Bill. We have addressed this issue for you, and we hope we can earn another opportunity to make it up to you. Thank you

May 12, 2024

Awesome Service Advisor! We have worked with Ashley House for quite a number of years now and she is absolutely the best service writer we have ever had. More

by jolinfeller7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley House
Report | Print
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Your kind words are greatly appreciated! We are happy to know that we could be of service to you during your recent visit. We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

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