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Banister Chrysler Dodge Jeep Ram of Hampton - Service Center

Hampton, VA

4.2
166 Reviews
Call Service Center (757) 992-8193

166 Reviews of Banister Chrysler Dodge Jeep Ram of Hampton - Service Center

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May 12, 2025

Check engine light they fixed all the issues the first time what warranty didn't cover I payed for it More

by chrisdamron72
Recommend Dealer
Yes
Employees Worked With
Lindsay Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Givens
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May 19, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Banister Chrysler Dodge Jeep RAM loves 5-star reviews and we want to thank you chrisdamron72 for sharing your experience. We appreciate your business and please know that we welcome you back for any future concerns that may arise. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

May 10, 2025

Respectful and great service. Didn't have a long wait. My service was complete and satisfied More

by Tamika
Recommend Dealer
Yes
Employees Worked With
Canon Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Canon Hughes
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May 10, 2025

Respectful and great service. Didn't have a long wait. My service was complete and satisfied More

by Tamika
Recommend Dealer
Yes
Employees Worked With
Canon Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Canon Hughes
Report | Print
May 07, 2025

Service was scheduled, but parts were not there when I came for the appointment. Service was completed after three trips. AI scheduling does not work. Based on the Service department performance, I will n More

by stewart6615
Recommend Dealer
No
Employees Worked With
Canon Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Canon Hughes
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May 08, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Stewart6615, it is with our sincere apology that your visit did not meet your expectations. We are exploring with AI in an effort to improve our scheduling, so we appreciate your feedback and will take this as an opportunity to improve. We would surely welcome another opportunity to assist you in the future if you would strongly reconsider. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

May 06, 2025

The service was good I was just disappointed when I had to wait another day for my car.But other than that everything was fine . More

by TONYAHERBERT36
Recommend Dealer
Yes
Employees Worked With
Lindsay Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Givens
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May 05, 2025

I needed an oil change and an expectations sticker and they were able to get it done! Thanks again! More

by martelpeden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Canon Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 30, 2025

They helped us tremendously after a shady used car dealer. Canon was easy with us. More

by Michael.Grafmuller
Recommend Dealer
Yes
Employees Worked With
Canon Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Canon Hughes
Report | Print
May 01, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you Michael.Grafmuller for your kind words on behalf of your Service Advisor, Canon Hughes and Banister Chrysler Dodge Jeep RAM. We are very pleased that we were able to meet your expectations. Please know that we welcome on your future visits. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

April 30, 2025

Great Customer Service The service team at Banister Hampton was very pleasant and I will make this my preferred dealership!!!! More

by steelers7956
Recommend Dealer
Yes
Employees Worked With
Canon Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Canon Hughes
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May 01, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you Steelers7956 for sharing your 5-star review. Our goal at Banister Chrysler Dodge Jeep RAM is to give all of our customers that Truly Exceptional experience and we are happy to know that it was achieved during your visit. FYI: I'm from Pittsburgh and it was nice to see your steelers7956!!!! Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

April 28, 2025

Well I went in for cylinder 5 for a misfire but sadly my car still has the same issue with same cylinder More

by Whitakerdock
Recommend Dealer
Yes
Employees Worked With
Canon Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Canon Hughes
Report | Print
May 01, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Hello Whitakerdock, thank you for your response and we truly apologize that your concern with your vehicle was not resolved. You are welcome to return and we will do our best to make the repair if possible. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

April 20, 2025

Top notch as always. Scheduling maintenance for my vehicle and my wife's vehicle was easy. Our vehicle's were taken care of. Pricing a bit more expensive but the need for More

by reginald.e.griffin
Recommend Dealer
Yes
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