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Banister Chrysler Dodge Jeep Ram of Hampton - Service Center
Hampton, VA
170 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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170 Reviews of Banister Chrysler Dodge Jeep Ram of Hampton - Service Center
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June 05, 2025
I dropped my vehicle off at 7:30. No one contacted me about the status of my vehicle. At 5 pm I had to call to check on the status of my vehicle and I was told the vehicle would requi No one contacted me about the status of my vehicle. At 5 pm I had to call to check on the status of my vehicle and I was told the vehicle would require being held overnight. I had not been told that the vehicle would be required to be held overnight and therefore wasn't prepared to be without the vehicle for another day. I would've appreciated being notified sooner. I was out two days of work because of this issue with my vehicle. I also have said this before. Your service department is NOT the least expensive but actually the most expensive in the area. Not competitive at all. I've had other issues with your service department prior to this. Seriously considering going somewhere lease with my maintenance and service needs. More
by mikeldavis1964
Verified Customer
June 03, 2025
Respectful and great service. Didn't have a long wait for my oil change. My service was complete and I was very satisfied with the results. Didn't have a long wait for my oil change. My service was complete and I was very satisfied with the results. More
by rolpie11
Employees Worked With
Allen Kuemper
May 30, 2025
Like I said they either lied to me or that Technician is incompetent. They said they had to order a piece of equipment so they could inject dye into the ac system. Come on lol. I can put dye in it without incompetent. They said they had to order a piece of equipment so they could inject dye into the ac system. Come on lol. I can put dye in it without that equipment. So now I have to ride around in a hot vehicle for 30 or more. Thanks alot for this. More
by stevefowler78
Employees Worked With
May 30, 2025
I do not trust mechanics. I have you a 5(it means ✅✅✅). Leave it at that. I get scared each time I come. I have you a 5(it means ✅✅✅). Leave it at that. I get scared each time I come. More
by SHERRIJ771
Employees Worked With
May 12, 2025
Check engine light they fixed all the issues the first time what warranty didn't cover I payed for it time what warranty didn't cover I payed for it More
by chrisdamron72
May 10, 2025
Respectful and great service. Didn't have a long wait. My service was complete and satisfied Didn't have a long wait. My service was complete and satisfied More
by Tamika
May 10, 2025
Respectful and great service. Didn't have a long wait. My service was complete and satisfied Didn't have a long wait. My service was complete and satisfied More
by Tamika
May 07, 2025
Service was scheduled, but parts were not there when I came for the appointment. Service was completed after three trips. AI scheduling does not work. Based on the Service department performance, I will n came for the appointment. Service was completed after three trips. AI scheduling does not work. Based on the Service department performance, I will not consider Banister fircany car purchases or future service. More
by stewart6615
May 06, 2025
The service was good I was just disappointed when I had to wait another day for my car.But other than that everything was fine . to wait another day for my car.But other than that everything was fine . More
by TONYAHERBERT36
May 05, 2025
I needed an oil change and an expectations sticker and they were able to get it done! Thanks again! they were able to get it done! Thanks again! More
by martelpeden
Employees Worked With
