Banister Chrysler Dodge Jeep Ram of Hampton

Everything was great except after tire rotation the tire pressure was not checked. That should be part of paying for a tire rotation. pressure was not checked. That should be part of paying for a tire rotation. More

Service department is pretty good and I like the courtesy of the staff, especially Lindsay! She is awesome! of the staff, especially Lindsay! She is awesome! More

Lisa, the sales woman who helped us was fantastic! She was thorough and knowledgeable and helped my son get into his first vehicle. Then we met the sales manager, he was thorough but didn’t listen wh She was thorough and knowledgeable and helped my son get into his first vehicle. Then we met the sales manager, he was thorough but didn’t listen when we told him the name needed to be in my sons as the primary on the loan with myself as the secondary. He assured us that it would be (also said it “didn’t matter “ which it does) but when the plates came the other day my name was on the paperwork not my sons. He was not very respectful or mindful of the time constraints we explained to him (we all had to be at work the next morning by 5 am and ended up having a to come back the next day to finish paperwork) we ended up having to wait for this appointment as well. Finally after only having the jeep for about a week my son noticed that the abs and traction control light was coming on, when he called to get an appointment set up he had to jump through hoops to even get an appointment and they even attempted to make him leave it overnight for a job that shouldn’t have even taken two hours. I would absolutely deal with Lisa again, but the rest of the folks it was a less than satisfactory experience More

I brought my jeep in for an issue and an unauthorized service was performed on my jeep service was performed on my jeep More

I brought my jeep in for an issue and an unauthorized service was performed on my jeep service was performed on my jeep More

Could not answer my question just wanted me know his 18yrs with Dodge....Does not make him a expert on Dodge Hornet 2023 1st year the car release which I own.....He didn't like my tone after his remark 18yrs with Dodge....Does not make him a expert on Dodge Hornet 2023 1st year the car release which I own.....He didn't like my tone after his remark told me to talk to Service Manager and walk away with another remark I quickly responded on....I waited for 4hrs to speak with Wesley but got the run around... Got problems in stead of getting my problem resolved.... Also called today For service manager supposed to be returning my phone still haven't heard back.....I'm Very Disappointed. More

Always patience and willing to help always being honest even if they know it's bad news even if they know it's bad news More

Ashley customer service was really awesome. I need mire time about vehicle but so far so good. I need mire time about vehicle but so far so good. More

Not good. I have an issue with my car.Don't want to start, I even took it for info. Oil change in my check engine.Light came on and they said nothing about it I have an issue with my car.Don't want to start, I even took it for info. Oil change in my check engine.Light came on and they said nothing about it More

She was very nice and she told the time out to help me with all my needs and then she even with a step further by removing the tire 🛞 rotation off because I didn’t get it because I needed a new tire . So with all my needs and then she even with a step further by removing the tire 🛞 rotation off because I didn’t get it because I needed a new tire . So keep up the good work and keep smiling and making us feel comfortable being here . More