Bald Hill Dodge Chrysler Jeep

Firstly, I take no pleasure in positing a poor review. I have had my share, as many of you have, of poor customer service. I have never complained nor posted a poor review. This is my first time. By w I have had my share, as many of you have, of poor customer service. I have never complained nor posted a poor review. This is my first time. By way of background, my significant other and I have purchased (4) four vehicles from Bald Hill Dodge. The only sales agent we've ever dealt with was Lou Ruggieri. He was outstanding. This review is solely directed at the Service Department (or lack thereof). I recently experienced an issue with my driver side door not closing on my 2021 Jeep Willy. I had purchased the extended warranty. I will not bore anyone with the details nor will I mention any names as that would be fruitless. But suffice it to say that this review is directed at the dealership and service department management. They were completely unresponsive, unhelpful and frankly discourteous. Based on how this dealership claims to take pride in customer service, I was beyond astonished and disappointed in the service I never actually received. The back and forth conversations I had with both the dealership manager and service department manager was staggering. I brought my vehicle there on (3) three separate occasions and the vehicle was never repaired. I was informed that because the problem with the door could not be replicated in front of service department personnel, it was deemed NOT to have a problem. The management informed me that a technician would not remove the inner door panel to further inspect the cause of the problem. I went so far as to offer, out of pocket, to have it repaired and this never took place. Getting nowhere, I took it to a reputable service station. The technician removed the door panel, located the source of the problem and fixed it. This could have been done on the first instance I took it to the dealership. In closing, this dealership has permanently lost a loyal customer and the manager's only response was "sorry to hear that." The irony is I was planning on trading in my Jeep and upgrade to a Rubicon. For the minimal effort and cost to repair my door, they have lost my and my spouse's business. This is not to mention the effect of word of mouth. My only regret is that there is not a lower rating than a 1 star to express my disgust with this dealership. Joe M. More

The dealership was clean, modern and spacious. On all visits I was offered a beverage. I had my dealings with James who was respectful, polite and very knowledgeable about the car I purchased. On all visits I was offered a beverage. I had my dealings with James who was respectful, polite and very knowledgeable about the car I purchased. More

Steve Johnson, the service manager, did an outstanding job overseeing the repair of the dent in my truck. His attention to detail and clear communication throughout the process made everything smooth and job overseeing the repair of the dent in my truck. His attention to detail and clear communication throughout the process made everything smooth and stress-free. The work was done perfectly, and Steve ensured top-quality results. Highly recommend Steve and his team for excellent service! More

Our experience with James at Bald Hill Dodge and Jeep was incredible. He was extremely knowledgeable, professional, and accommodating. James made the entire process quick and easy, even preparing everyth was incredible. He was extremely knowledgeable, professional, and accommodating. James made the entire process quick and easy, even preparing everything in advance to save us time, knowing we had two small children. The vehicle was spotless, and the overall dealership experience was top-notch. I highly recommend Bald Hill to friends and family. More

Omar was very respectful of my budget when selecting a new vehicle to lease. He knew the best financial options in leasing available and took my preferences into consideration. I was even given a discount new vehicle to lease. He knew the best financial options in leasing available and took my preferences into consideration. I was even given a discount for one of their lease protection packages due to my budget needs for being a first time customer. Very happy with my experience here. More

Ethan was extremely professional and helpful throughout the entire process. I went in knowing exactly where we wanted to be and he got us there and we bought the car the next day. the entire process. I went in knowing exactly where we wanted to be and he got us there and we bought the car the next day. More

Have done business with them for 30 years at least and they have always made my experience delightful. Always have what I want to buy they have always made my experience delightful. Always have what I want to buy More

Great at sales, bad at service. Tread carefully. Huge run around by Steve. Johnson, service manager with all but one email replied to. They flipped out a rear fender with an unpaint Tread carefully. Huge run around by Steve. Johnson, service manager with all but one email replied to. They flipped out a rear fender with an unpainted OEM one, did a bad paint job on it and it failed. Steve failed to follow up on the case number given and proceeded to let me play piggy in the middle between RAM and his dept. No RAM won’t cover a replacement bumper not disclosed under the CPO. RAM was clear it’s Bald Hills responsibility. You know were to find me Steve. I gave you notice over 3 weeks. Step it up as manager is a title given to people who manage other people - you failed. More

Very professional, easy to deal with, went over 4 hours to pick up the car. Salesman answered all my questions and got me on my way back home. to pick up the car. Salesman answered all my questions and got me on my way back home. More

Professional sales force! Quick and easy purchase! Very smooth transaction in all phases of the process! Quick and easy purchase! Very smooth transaction in all phases of the process! More