Louie was excellent. The staff was polite and helpful. The whole experience was pleasant. I would do business with Bald Hill and Louie again.

I had a good experience with the entire staff, from sales and service. Highly recommend.

Great Dealer,I have bought 7 Jeep at your Dealership. Over the Years, That Should say it all.

Firstly, I take no pleasure in positing a poor review. I have had my share, as many of you have, of poor customer service. I have never complained nor posted a poor review. This is my first time. By way of background, my significant other and I have purchased (4) four vehicles from Bald Hill Dodge. The only sales agent we've ever dealt with was Lou Ruggieri. He was outstanding. This review is solely directed at the Service Department (or lack thereof). I recently experienced an issue with my driver side door not closing on my 2021 Jeep Willy. I had purchased the extended warranty. I will not bore anyone with the details nor will I mention any names as that would be fruitless. But suffice it to say that this review is directed at the dealership and service department management. They were completely unresponsive, unhelpful and frankly discourteous. Based on how this dealership claims to take pride in customer service, I was beyond astonished and disappointed in the service I never actually received. The back and forth conversations I had with both the dealership manager and service department manager was staggering. I brought my vehicle there on (3) three separate occasions and the vehicle was never repaired. I was informed that because the problem with the door could not be replicated in front of service department personnel, it was deemed NOT to have a problem. The management informed me that a technician would not remove the inner door panel to further inspect the cause of the problem. I went so far as to offer, out of pocket, to have it repaired and this never took place. Getting nowhere, I took it to a reputable service station. The technician removed the door panel, located the source of the problem and fixed it. This could have been done on the first instance I took it to the dealership. In closing, this dealership has permanently lost a loyal customer and the manager's only response was "sorry to hear that." The irony is I was planning on trading in my Jeep and upgrade to a Rubicon. For the minimal effort and cost to repair my door, they have lost my and my spouse's business. This is not to mention the effect of word of mouth. My only regret is that there is not a lower rating than a 1 star to express my disgust with this dealership. Joe M.

The dealership was clean, modern and spacious. On all visits I was offered a beverage. I had my dealings with James who was respectful, polite and very knowledgeable about the car I purchased.

Steve Johnson, the service manager, did an outstanding job overseeing the repair of the dent in my truck. His attention to detail and clear communication throughout the process made everything smooth and stress-free. The work was done perfectly, and Steve ensured top-quality results. Highly recommend Steve and his team for excellent service!