Baierl Toyota

Can't believe they did this to me. If you are looking to buy a Toyota or any car from this dealership you have to think about it one more time. I strongly urge you to just buy from a If you are looking to buy a Toyota or any car from this dealership you have to think about it one more time. I strongly urge you to just buy from another Toyota dealership. I was looking for Sienna for my business Lou was a salesperson who try to collect deposits from me on Sienna, during the process, he sounded like they have it in stock or getting it soon, AND I HAD TO WAIT A MONTH AND a HALF TO GET MY CAR, okay I understand about the situation during the market shortage I didn't complain about this. Also, they charged me a crazy interest rate for a new car which is almost 9%, but I didn't complain about this too. Real problems start after I gave him a deposit. after the deposit, I can not reach out to him and until the vehicle gets my door I didn't even know when it was coming. and Now I am facing another problem which is the registration paper, according to salesperson they should send me the paper so I can register the vehicle in my state which is NJ within 30 days, now it's been almost 90 days since my temporary plates expired in few days I can not speak to anybody. of course salesperson, Lou is not picking up the phone or answering text msg, even though I called their dealerships more than 10 times to talk to ANYONE who can help, and left a voicemail to their Manager still nobody is calling me back for 4 days now. I had more than 20 times of car purchasing experience and I can surely tell BAIERL TOYOTA is the WORST, I don't even understand how they still have business going on PA if they are not able to do simple communication with the customer. I didn't ask for a discount, I never tried to be rude, all I wanted was just ONE PHONE CALL to communicate which never happened. I am sharing my experience with all of the SNS and google, yelp, and other site reviews so that other people can stay away from them. More

As always, the Service was great. Lonnie and Jimmy were very kind and considerate. The only negative aspect of bringing my car in for Service is the less than comfortable waiting area Lonnie and Jimmy were very kind and considerate. The only negative aspect of bringing my car in for Service is the less than comfortable waiting area on the main floor. The chairs are worn and uncomfortable, the air conditioning blasts out cold air on you regardless of where you sit and the TV was blaring although no one seemed interested in watching The Food Channel. I personally believe that considering the fact that Toyota is a great car Baierl might at least consider upgrading the waiting area to a level at least near like waiting in the Lexus Garage. Just a thought! Over all I will always prefer great service to a more comfortable waiting area if I had to choose. More

Took in for ventilation cleaning service & car was ready earlier than expected. I still have not run car enough to determine if the cleaning removed the odor. earlier than expected. I still have not run car enough to determine if the cleaning removed the odor. More

Great service a n d kind technicians. make it easy to get my vehicles serviced. make it easy to get my vehicles serviced. More

Ninth service visit since Jan. 2019 for new Camry that had been leased at another dealer. All of the work was done in a timely manner and was quite satisfactory. I will continue 2019 for new Camry that had been leased at another dealer. All of the work was done in a timely manner and was quite satisfactory. I will continue to use their services. More

Brought my 2021 RAV4 in because of a whining noise when car was put into park, was told that it's the brake actuators engaging. Okay. Why did it just start making the noise now while my sister's 2015 RAV4 car was put into park, was told that it's the brake actuators engaging. Okay. Why did it just start making the noise now while my sister's 2015 RAV4 has never made that noise. I appreciate that you know what the problem was but again why now after having the vehicle for 15 months. Will I have to listen to this for the life of the car? I do appreciate having the car washed and tires rotated. Not happy at all with having to make three phone calls to get the shuttle service. One was a hang-up after waiting for about 8 minutes, another went to Abbie's voice mail and finally Sharon? after I explained what was happening took my message and walked it to the service dept. Chick, your driver has been pleasant and an asset to your company. More

Kept me informed throughout the entire service experience with no hidden surprises. Great use of technology to minimize back and forth conversations. Pleasing experience all the way around. Noah was terrif with no hidden surprises. Great use of technology to minimize back and forth conversations. Pleasing experience all the way around. Noah was terrific! More

Very professional and courteous staff. They reviewed exactly what was to be done. We walked around the RAV and they took photos to show there was no damage. The work was done quickly. I w They reviewed exactly what was to be done. We walked around the RAV and they took photos to show there was no damage. The work was done quickly. I waited for the car. Their waiting area is nice and there is wifi. More