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Baierl Toyota

Mars, PA

3.5
856 Reviews

19045 Perry Highway

Mars, PA

16046

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856 Reviews of Baierl Toyota

February 04, 2021

Excellent service and communication. Ease of scheduling. Excellent service and communication. Ease of scheduling. Comfortable waiting area. On time for appointment. Polite workforce. Clean surround More

by pacmcc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unavailable, Name
Feb 08, 2021 -

Baierl Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Shawn Crow, Service Manager

February 03, 2021

Very satisfied with service. Like pickup and drop off of vehicle which saves me time. Everyone very courteous. Service department called to suggest that I have car alligned. More

by Lmb21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Barnes
Feb 05, 2021 -

Baierl Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Shawn Crow, Service Manager

January 31, 2021

Cliff Matthews went above and beyond to work with me on bringing my car in to get the required service. He answered every question that I had and really appreciated his professional and knowledgeable guida More

by laggabriel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Baumen, Clifford Matthews
Feb 02, 2021 -

Baierl Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Daniel Nalley, General Manager

January 20, 2021

They are very professional and took care of my situation in a timely matter. It is so nice how easy they are to deal with. More

by jeff.mullen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Celentano, Bryan Ferguson, Sharon McRickard, Douglas Barnes, Darshele Johnson, Albert Kallon, Lee Welch
Jan 22, 2021 -

Baierl Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Daniel Nalley, General Manager

January 09, 2021

Lonnie Samba helped me. Very professional and informative. The mechanic who worked on the car caught a serious problem that could have left me stranded on the road due to a breakdown. Thanks for More

by Pickles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Samba
Jan 12, 2021 -

Baierl Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Shawn Crow, Service Manager

January 05, 2021

Hassle-free, no pressure whatsoever from the salesman, Mr. Todd Harris, great knowledge and guidance. Had a very good experience with the finance department section as well. More

by saber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Harris, Alex Smith
Jan 07, 2021 -

Baierl Toyota responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Baierl Toyota. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Daniel Nalley, General Manager

December 29, 2020

Appointment started on time. They informed me along the way of diagnostic findings. They researched some information that I needed. Were courteous and professional. No problem More

by CSDL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olaniyan Samba
Dec 31, 2020 -

Baierl Toyota responded

We appreciate your kind words. We are glad the Baierl Toyota team could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Shawn Crow, Service Manager

December 20, 2020

No wait upon arrival at service department. Very friendly staff that kept me updated on work being done and time needed to do necessary work. More

by jefflizzi
Recommend Dealer
Yes
Employees Worked With
David Kauffman
Dec 22, 2020 -

Baierl Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Daniel Nalley, General Manager

December 17, 2020

I purchased a vehicle from Baierl Toyota in September and am very satisfied with how this dealership has addressed my issues. Though this vehicle was used, it did not deter Baierl from treating my purchase a More

by silverapn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Phillips, Shawn, Erin, Dave, everyone involved !
Dec 21, 2020 -

Baierl Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Daniel Nalley, General Manager

December 15, 2020

service was on time, problem was solved, part ordered, nice service counter. obeyed covid rules, nice explanation from service person, i was treated with courtesy, More

by JB Hunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
no clue
Dec 17, 2020 -

Baierl Toyota responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Shawn Crow, Service Manager

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