Baierl Toyota

Purchased a 2011 Toyota Sienna. Summary: Terrific Purchased a 2011 Toyota Sienna. Summary: Terrific sales experience from start to end. Well treated, pricing was very fair on both the new purchas Purchased a 2011 Toyota Sienna. Summary: Terrific sales experience from start to end. Well treated, pricing was very fair on both the new purchase and trade in. Every employee we came in contact with was extremely helpful and friendly. Efficiently handled. Details: Did the whole deal in 3.5 hours on a Saturday, including test drive of the actual vehicle we were looking at, price negotiations on new car and trade in, car prep and documentation (including financing). It probably helped that we had been fully researched and ready, as we come to the table knowing dealer pricing, exact vehicle availability, trade in value (we had that car ready to turn in/title in hand), financing rates through the captive dealer finance co, and what we were willing to go for on extended warranty. So it was mostly an exercise in meeting us at a comfortable place on the numbers, which they did perfectly, and executing the deal. Came back a week later to get a few accessories added (had the choice of taking the car the first day or coming back, we chose the latter). Service team could not have been more polite or thorough. Car was washed and prepped like new again the second time around. Only less that perfect experience was that the Navigation manual was not in with the materials provided when we took delivery. Not a huge deal, as they mailed it to us to save a trip back again (we are 25 miles away). More

Joe was very professional and knowledgeable about the Toyota Highlander, which is what we were specifically shopping for. He also worked quickly to give us the experience we expected and allowed us plent Toyota Highlander, which is what we were specifically shopping for. He also worked quickly to give us the experience we expected and allowed us plenty of time to check out the vehicle. I would recommend this dealership. More

Worst NEW Car buying experience ever. Very dishonest people. I had an agreed upon price, then they tried to jack up price 2 days later. When I said no, they told me they would proceed, but 2 weeks lat people. I had an agreed upon price, then they tried to jack up price 2 days later. When I said no, they told me they would proceed, but 2 weeks later still no car. So I called them and they said "sorry, we must have forgot to call you, we couldn't get you a car." Yet they had already secured it from another dealer. Basically they didn't want to sell the car for the price, so they lied. Then they tried to work up a price on another car with less equipment - of course the deal was no where near as good. Run from these liars. You don't need the headache. These are the kind of guys that give car saleman a bad name. FYI - I dealt with both a sales person and the general manager. More

Very scary. Drove an hour plus on the sales managers Very scary. Drove an hour plus on the sales managers assurance that this used car was in excellent condition. We weren't expecting perfect as we w Very scary. Drove an hour plus on the sales managers assurance that this used car was in excellent condition. We weren't expecting perfect as we were buying used but we wanted operational, reliable and safe. My husband knows cars. Just looking at it, never even getting to the driving stage showed problems. The salesman the manager sent out to help us finally got the carfax and it did show 2 wrecks which must not have been repaired correctly in one case if at all. While my husband was standing there talking to the salesman the manager came out wanting to know if we were ready "to deal". My husband said "well, your 'excellent' turns out to be 'damaged'... Doesn't get to finish his sentence before the manager gets really red faced, nasty and loud saying "you can't tell me..."!!! I hustled my 4 yr old into the car before he had to see such a display. Hurried up, started the car and just kept thinking to my husband "just get in the car". That man was beyond unprofessional, he was downright scary. More

I purchased a new Hybrid and it wasn't going to be ready until next day. The evening before I was to pick up my new car, my trade in was involved in a crash. Jennifer and Steve worked with me to get it repa until next day. The evening before I was to pick up my new car, my trade in was involved in a crash. Jennifer and Steve worked with me to get it repaired and helped with all the insurance needs. They couldn't have been a better team and this is my fourth car purchase from Bairel and all sales persons have been great. I haven't used the service department other than an inspection and it was okay. More