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Baierl Toyota

Mars, PA

3.5
856 Reviews

19045 Perry Highway

Mars, PA

16046

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856 Reviews of Baierl Toyota

August 30, 2021

Long wait in service dept. need more help in dept. More

by fgalovich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Barnes
Sep 01, 2021 -

Baierl Toyota responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Daniel Nalley, General Manager

August 20, 2021

I have always received great service with Baierl Toyota, Gavin and everyone that helped were exemplary, I was not disappointed and would highly recommend you to anyone. Thank you! More

by mikal1149
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Federico
Aug 24, 2021 -

Baierl Toyota responded

We are pleased to hear that you had an excellent experience with Gavin and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Daniel Nalley, General Manager

August 18, 2021

Customer service is friendly and the service department gave multiple updates during my wait. More

by mthurner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Kallon
Aug 20, 2021 -

Baierl Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Daniel Nalley, General Manager

August 14, 2021

Service dept staff was helpful and efficient. My car is a 2 step process for repairs. The first step seems to have been correctly. I need to take it back for a recheck in several days. More

by fsylvester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
Aug 17, 2021 -

Baierl Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Shawn Crow, Service Manager

August 11, 2021

I worked with Bryce and he was efficient and informative about getting my vehicle. He kept me updated on my trucks arrival and called me the day it arrived. The process was smooth and easy which is somet More

by Tiger Paul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce ?, Eric Golembiesky
Aug 13, 2021 -

Baierl Toyota responded

Thank you for taking the time to write this review. We are pleased to hear that Bryce was able to provide an efficient and overall positive experience. Sincerely, Daniel Nalley, General Manager

August 10, 2021

I received professional service; they were good at reviewing the costs and the service being provided with me. I highly recommend this Baierl service department. More

by charlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Barnes
Aug 12, 2021 -

Baierl Toyota responded

We cannot thank you enough for your wonderful review of Baierl Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Shawn Crow, Service Manager

August 06, 2021

Christopher Kuda did a excellent job in working out a deal for me with a new Toyota Tacoma, other people in this dealership lead me to believe the truck was more than it actually was,and for that I would More

by Ghopper724@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcos 0 Stars for this guy for misleading me on my Tacoma, Kevin Covert 10+ stars on this guy for all his help on the paper work , Tom Claus
Aug 10, 2021 -

Baierl Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Daniel Nalley, General Manager

July 30, 2021

It takes awhile because they are super busy but they are always polite and efficient! Polite on the phone and checkout is fast. Come on now! More

by berdie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Claus
Aug 03, 2021 -

Baierl Toyota responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Daniel Nalley, General Manager

July 27, 2021

young lady was very professional and courteous this is enough dont tell me how long my response should be do not be like Spitzer was More

by rlmoore5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
young black woman
Jul 29, 2021 -

Baierl Toyota responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Shawn Crow, Service Manager

Jul 29, 2021 -

rlmoore5 responded

3rd e mail about an oil change please cut down to one in future

July 08, 2021

Service Department was very friendly and explained the service that was being done and answered all questions. Did not have to wait long for the service to be completed. More

by laggabriel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Barnes
Jul 12, 2021 -

Baierl Toyota responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Baierl Toyota. If there is anything more that we can do, please come back and see us again. Sincerely, Shawn Crow, Service Manager

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