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Baierl Toyota

Mars, PA

3.5
856 Reviews

19045 Perry Highway

Mars, PA

16046

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856 Reviews of Baierl Toyota

January 05, 2022

Chick, Fred & Noah did a great job…friendly, and professional…service was efficient and courteous More

by k.mccarthy395
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred & Chick
Jan 07, 2022 -

Baierl Toyota responded

We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Shawn Crow, Service Manager

January 01, 2022

service was quick and efficient. Lonnie kept me updated. He provided important basic maintenance principles regarding my new camry hybrid More

by Dana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie
Jan 05, 2022 -

Baierl Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Shawn Crow, Service Manager

December 21, 2021

Technician and service desk agent were very professional and polite. I was asked before starting work. More

by Kohlid_4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dalton, Noah Earl
Dec 23, 2021 -

Baierl Toyota responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and we are glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Shawn Crow, Service Manager

December 17, 2021

Very professional staff. The service was faster than anticipated. Also helped me resolve some issues on my navigation. More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Dec 21, 2021 -

Baierl Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Shawn Crow, Service Manager

December 10, 2021

Prompt greeting when arriving, checked me in and only waited less than an hour. Able to do work in their seating area. More

by Rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew in service department
Dec 14, 2021 -

Baierl Toyota responded

Rob, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Shawn Crow, Service Manager

December 09, 2021

Service was very efficient. The vehicle is a service van for a special needs adult. The service advisor was nice enough to have the vehicle evaluated first thing in the morning, in order to get a quicker tu More

by Kaleb1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortney??
Dec 13, 2021 -

Baierl Toyota responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Shawn Crow, Service Manager

December 04, 2021

I will never understand why three of the four service advisers just stand there. Service check in is a painful process. More

by Cartman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kauffman
Dec 07, 2021 -

Baierl Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Shawn Crow, Service Manager

November 30, 2021

I was treated well by Jim Davin and all of the Baierl Toyota Team. All communications were prompt and courteous and he made my vehicle search/purchase much easier than it would have been otherwise. I p More

by Forstaci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Parker, James Davin, Douglas Ward
Dec 02, 2021 -

Baierl Toyota responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Jim and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, Daniel Nalley, General Manager

November 10, 2021

Brought my car in when an issue had occurred where a 3rd party had broken the cable for the automatic sliding door. The 3rd party had agreed to cover the costs, but when I brought it in, the dealership not More

by TP
Recommend Dealer
Yes
Employees Worked With
Bryan Ferguson
Nov 12, 2021 -

Baierl Toyota responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Shawn Crow, Service Manager

November 09, 2021

Great service, the service advisor was very helpful and answered all my concerns and questions. More

by Chickp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonny Samba
Nov 11, 2021 -

Baierl Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us.We look forward to seeing you back again in the future. Take care! Sincerely, Shawn Crow, Service Manager

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