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Baierl Toyota

Mars, PA

3.5
856 Reviews

19045 Perry Highway

Mars, PA

16046

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856 Reviews of Baierl Toyota

February 23, 2022

Service at each level was professional and courteous. The service department has improved from several years ago when we went elsewhere for our car’s maintenance. Today, a car can be purchased anywhere More

by jj1552mcc
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah, service advisor and Ed, mechanic
Feb 25, 2022 -

Baierl Toyota responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Shawn Crow, Service Manager

February 18, 2022

I was greeted promptly and courteously by Andrew. My scheduled service was completed quickly while I waited and Andrew kept me informed on the status of my vehicle and advised me of future maintenanc More

by dld1717
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew DeFrancis; James Deschaine, Sharon McRickard
Feb 23, 2022 -

Baierl Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Daniel Nalley, General Manager

February 17, 2022

Easy to make appointment. Service area and waiting area were clean and quiet. Work was while I waited. Andy was my service person and he was extremely polite And personable. More

by Ginny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy
Feb 22, 2022 -

Baierl Toyota responded

Thank you for visiting our service department and for leaving the kind words. Here at Baierl Toyota, we plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Shawn Crow, Service Manager

February 11, 2022

Great service staff - efficient, courteous and helpful. Our car was taken on time and it was finished quickly. More

by Jhruckel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Defrancis
Feb 15, 2022 -

Baierl Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Shawn Crow, Service Manager

February 08, 2022

Always find them courteous and efficient. Greeted with a smile and feel confident in their expertise at diagnosing sndvreoaoring any issues I May have.with my car. More

by chapaiello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Barnes
Feb 11, 2022 -

Baierl Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Daniel Nalley, General Manager

Jul 19, 2022 -

chapaiello responded

Good experience. Did what was expected and efficiently.

February 03, 2022

Service was very good and efficient. Andrew was very helpful and friendly and did a great job with making sure that all of my questions and concerns were taken care of. More

by laggabriel
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew DeFrancis
Feb 07, 2022 -

Baierl Toyota responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Daniel Nalley, General Manager

January 24, 2022

It’s employees are the key. Toyota will remain one of the top dealerships because of the great job their employees do. More

by Bowler51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darshele Johnson
Jan 26, 2022 -

Baierl Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Daniel Nalley, General Manager

January 19, 2022

Experience was top notch. Friendly, efficient and advising me of all future maintenance. Was in and out in 90 minutes while able to continue my work in seating area. One small observation: I lik More

by Rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Earl
Jan 21, 2022 -

Baierl Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Shawn Crow, Service Manager

January 09, 2022

The service was very good and they always do a great job on my vehicle and they are very nice to me all the time More

by Jhewko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darshele Johnson
Jan 11, 2022 -

Baierl Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Shawn Crow, Service Manager

January 06, 2022

great great great great outstanding wonderful, outstanding, great great great,outstandiung, outstanding, wonderful, great, outstanding. More

by luvbyte45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Celentano, Bryan Ferguson, Sharon McRickard, Douglas Barnes, Darshele Johnson, Albert Kallon, Lee Welch
Jan 10, 2022 -

Baierl Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Shawn Crow, Service Manager

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