Bachrodt on State Buick GMC

friendly and helpful in every way. Always willing to explain whatever my car has needed. I HAVE HAD MY 99 CHEV/MALIBU IN FOR SEVERAL DIFFERENT THINGS SINCE I PURCHASED IT FROM A FRIEND. I ALWAYS TRY T explain whatever my car has needed. I HAVE HAD MY 99 CHEV/MALIBU IN FOR SEVERAL DIFFERENT THINGS SINCE I PURCHASED IT FROM A FRIEND. I ALWAYS TRY TOO FINE RANDY BECAUSE HE IS VERY HELPFUL AND CARING ABOUT MY AUTO NEEDS. I HAVE ALWAYS BEEN ABLE TOO JUST SHOW UP AND GET MY CAR LOOKED AT AT THAT TIME AND BEEN ABLE TOO WAIT MOST ALL TIMES EXCEPT WHEN PARTS HAD TO BE ORDERED THAT WERE NOT IN STOCK. I'M 69 YEARS OLD AND IT IS NICE TOO KNOW THAT SOMEONE WILL LOOK AFTER MY CAR SO I DO NOT HAVE TOO WORRY ABOUT MAJOR PROBLEMS AND BREAK DOWNS ON THE ROAD DAY OR NIGHT. I HAVE NEVER BEEN MADE TOO FEEL LIKE JUST A NUMBER WHEN RANDY HAS HELPED ME. IT IS MY OPINION THAT RANDY IS A TRUE ASSET TOO YOUR COMPANY. RESPECTFULLY CHARLOTTE L. DOYLE 815-229-6858 HOME NUMBER. More

First visit to Bachrodt on State for service. While the services needed were a bit more than I anticipated, I appreciate their honesty and all the work and extra effort given to accomodate our situation. services needed were a bit more than I anticipated, I appreciate their honesty and all the work and extra effort given to accomodate our situation. Tom Schaffer came highly recommended as the one to see in the service department and after working with him, I can see why. He was very professional and courteous with all our needs. Thank you, Tom. More

Absolutely great people to work with from Sam in Sales to Erica in finance. The lady that greeted us was wonderful - what a delightful woman. Excellent place to purchase a vehicle and we definatley will pas Erica in finance. The lady that greeted us was wonderful - what a delightful woman. Excellent place to purchase a vehicle and we definatley will pass this on to everyone that we know as well as return ourselves when we are ready to purchase another vehicle. Thank you so much everyone for everything, especially Sam!!!!!!! More

Tom was very helpful with all of our needs and went above and beyond to help get the service we needed. After we picked up our car he also came out to listen to a noise we heard in the dash. I have had above and beyond to help get the service we needed. After we picked up our car he also came out to listen to a noise we heard in the dash. I have had my SUV serviced at Bachrodt since I bought it and have been happy with everything. More

I took my Pontiac Vibe to Bachrodt on state st for a I took my Pontiac Vibe to Bachrodt on state st for a recall ,I was in and out in a timely manner. Theservice tech who took care of me in the service I took my Pontiac Vibe to Bachrodt on state st for a recall ,I was in and out in a timely manner. Theservice tech who took care of me in the service department was name Tom. Tom took care of my problem and gave me an update on future services that would be needed.I would recommend this type of service as my most pleasant and will return in the future. More

Mr. Bolthouse was extremely helpful and friendly. Normally I don't take the time to fill out surveys, but I made an exception in this case because I really appreciated his help. He didn't pressure me Normally I don't take the time to fill out surveys, but I made an exception in this case because I really appreciated his help. He didn't pressure me or try to sell me anything else. I like that. I used to hate getting my oil changed because they would come out with a huge list of all the things my car "needed" and try to pressure me to do it all that day. That was not the case this time. Mr. Bolthouse answered all my questions, was friendly, and apologized when the oil change took a bit longer than normal. I am very satisfied and will be returning for my next oil change. More

I came in to Bachrodt on State st. to request service on my 2008 Chevy Malibu. I was dealing with moisture build up in my head lights. I came in just before I thought my bumper to bumper warranty expired. H my 2008 Chevy Malibu. I was dealing with moisture build up in my head lights. I came in just before I thought my bumper to bumper warranty expired. However, little did I know that three years of ownership ended a few months ago. Tom advised me to call GM directly and gave me the number. After I called, GM spoke with Tom and worked out a case to resolve my issue. After less than a week I recieved a call from GM directly that i would be recieving new housings for my headlights as a courtesy to resolve my issue with my cherolet car. I cam in as soon as I heard the parts were in. While they were getting installed I was provided an alternate vehicle to use during the maininance time. After I returned and inspected my new lights I spoke with Tom and presented him with my satisfaction and gratitude. More

I received a recall on my Saturn Outlook so I took the recall to Bachrodt on state st and was greeted with open arms. Not only was I greeted with a smile I was in and out in a timely manner. The gentlemen recall to Bachrodt on state st and was greeted with open arms. Not only was I greeted with a smile I was in and out in a timely manner. The gentlemen who took care of me in the service department was name Tom. Tom took care of my problem and gave me an update on future services that would be needed.I would recommend this type of service as my most pleasant and will return in the future. More

This was the first time I had service done at Bachrodts. It was a recall on a 2007 Saturn. Irv was very friendly and courteous. When I asked about the length of time it would take for the repairs, he immedi It was a recall on a 2007 Saturn. Irv was very friendly and courteous. When I asked about the length of time it would take for the repairs, he immediately offered the shuttle service. In addition to the warranty repair, Iasked Irv to change the oil since it was so close in mileage. When I went to pick the vehicle up, Irv had run some kind of computer check and found out there was some kind of owner loyalty program so the oil change plus a rotation cost me nothing. In addition Irv washed the vehicle. Great customer service. More

I brought my vehicle in for an oil change expecting to pay for it and to my suprise at check out, Mandy informed that she had checked my eligibility to recieve a free oil change from GM and i qualified. I pay for it and to my suprise at check out, Mandy informed that she had checked my eligibility to recieve a free oil change from GM and i qualified. I was very happy about the free oil change and really appreciated Mandy's great customer service to find that for me. More