Bachrodt on State Buick GMC

I called to schedule my appointment and was treated with respect right away. Randy made scheduling my appointment very easy. I turned my car in Tuesday morning and got it back 2 days later. Randy kept me respect right away. Randy made scheduling my appointment very easy. I turned my car in Tuesday morning and got it back 2 days later. Randy kept me in the loop regarding the status of my vehicle repairs so I knew when I could expect to get my car back. Even though it took longer than expected to get the required part shipped in and replaced I was very satisfied with the results. I will definately be back at Lou Bachrodt GMC for any maintenence/repairs as long as I own my Grand Prix More

Service was great, as usual. I have been bringing my car in for service since I bought it at Bachrodt on State 5 years ago. Yesterday, Randy was very outgoing and friendly when I came in. We made a few jo in for service since I bought it at Bachrodt on State 5 years ago. Yesterday, Randy was very outgoing and friendly when I came in. We made a few jokes. When I asked about a rebate, he gladly printed out the rebate form needed after getting my brake pads changed and told me how to fill out the form. More

Brought my car in for service. Randy and the staff were very courteous and helpful, offering suggestions on needed service and working with me to get all of the discounts I was entitled to so that my costs very courteous and helpful, offering suggestions on needed service and working with me to get all of the discounts I was entitled to so that my costs would be reasonable; my car is still under warranty so that was a great help as well. We have dealt with Bachrodt for all of our vehicles for many years and have been extremely pleased with all aspects of their service and sales. More

My wife and I really enjoyed the service that we received from Sherry when purchasing the vehicle. This is the second vehicle that we have purchased from Sherry since the end of August 2010. I will continu from Sherry when purchasing the vehicle. This is the second vehicle that we have purchased from Sherry since the end of August 2010. I will continue to come back as long as Sherry is working at Bachrodt on State. More

I was greeted promptly upon arrival at Bachrodt on State, and my vehicle was taken to a service bay. After a short wait, I was handed the keys and told "no charge today", that my service person had run the and my vehicle was taken to a service bay. After a short wait, I was handed the keys and told "no charge today", that my service person had run the VIN and the work was covered. Thanks Bachrodt! More

Mandy took my car to have the floor vacuumed which was above and beyond her obligation. She was very customer oriented. I really appreciated her assistance. above and beyond her obligation. She was very customer oriented. I really appreciated her assistance. More

I bought a used car from them and paid cash....i guess they save all the friendliness for people that finance or buy new cars...if you're not one of them you are treated rudely! I have so many unanswered they save all the friendliness for people that finance or buy new cars...if you're not one of them you are treated rudely! I have so many unanswered questions.... don't feel good about my new vehichle at all! More

Irv was very friendly and helpful. The free shuttle service is handy. The work was completed when promised. I will come back here if my vehicle needs service again. service is handy. The work was completed when promised. I will come back here if my vehicle needs service again. More

I have been with this dealership for 23 years. Today I came in because my key fob was malfunctioning. I was helped by Randy, who was prompt and courteous. The cost of my key fob replacement would have bee came in because my key fob was malfunctioning. I was helped by Randy, who was prompt and courteous. The cost of my key fob replacement would have been over $150 which I was perfectly prepared to pay. Randy took it upon himself to check the warranty and found that I was covered. Again, I can not say enough about the service I receive from Bachrodt and today Randy. Thank you, Francis Martinez 2009 Lacrosse More

The service was quick. Tom called me and let me know my truck was ready and it was way before the time I needed it done. This was great and the price could not be beat. truck was ready and it was way before the time I needed it done. This was great and the price could not be beat. More