Bachrodt on State Buick GMC

Joe has been exceptional to deal with for all service needs on a used pickup truck I purchased recently. He is always ready to do whatever it takes to fix any problem that surfaced, providing rides as ne needs on a used pickup truck I purchased recently. He is always ready to do whatever it takes to fix any problem that surfaced, providing rides as needed, and providing a rental car to me while my vehicle was being fixed. It has been a refreshing change from so many dealers who try to "wiggle out" of taking care of a problem. More

My family and I were stranded 600 miles from home, and Randy's team was able to get us back on the road in only one day. Randy was constantly communicating with me and made me feel at ease. I would stro Randy's team was able to get us back on the road in only one day. Randy was constantly communicating with me and made me feel at ease. I would strongly recommend to anyone to choose Randy's service department for their vehicle. More

Bill made sure during my visit that my vehicle was takin care of and things were done properly. He has great customer experience. I will be sure to ask for him anytime I need anything done on my car. Bachro care of and things were done properly. He has great customer experience. I will be sure to ask for him anytime I need anything done on my car. Bachrodt is the only place I will ever take my car. The people make you feel like your a part of their family. More

Randy is very customer service driven. He was accommodating and kept me informed during the whole process. He went above and beyond. I appreciate a service department that takes care of its custo accommodating and kept me informed during the whole process. He went above and beyond. I appreciate a service department that takes care of its customers and the service advisors make all the difference. More

Tom was very helpful and very thorough, yet I didn't feel like he was pushing extra service work that didn't need to be done. Thanks!!! like he was pushing extra service work that didn't need to be done. Thanks!!! More

This was my first experience with your Service Department, specifically Randy. He provided the best CS I think I have ever had and he represents GMC extremely well. He was friendly, helpful, acc Department, specifically Randy. He provided the best CS I think I have ever had and he represents GMC extremely well. He was friendly, helpful, accomodating and extremely professional. I would highly recommend your dealership and Randy is an asset to GMC!! More

I have purchased my last four vehicles from Bachrodt and have used the dealership for servicing my vehicles since 1982. I have always found that the service department, both the service advisors and mechan have used the dealership for servicing my vehicles since 1982. I have always found that the service department, both the service advisors and mechanics, do a great job and treat their customers with respect. My latest visit, where I worked with Service Advisor Randy Wallace, further reinforced that opinion. Randy was very friendly snd knowledgeable about my service options. He kept me informed on the status of the work and made certain that my vehicle was available when I needed it. I would definitely recommend them for serice work. More

I moved from Chicago and was in need of a GMC dealership for maintenance on my vehicle. I went to Lou Bachrodt on State street and was thoroughly impressed my Tom Shaffer's knowledge, professionalism, custo for maintenance on my vehicle. I went to Lou Bachrodt on State street and was thoroughly impressed my Tom Shaffer's knowledge, professionalism, customer service, and quality work. Every since that day I have taken my car to Tom and I know when my vehicle is in his hand it will be taken care of. I hope Tom's hard work is appreciated and acknowledged by his company. Employees like Tom is made GMC a successful company, their actions bring repeat customers. Thanks Tom and keep up the good work!!! More

Randy is very polite and helpful, he has taken care of every problem i have had. I purchased two vehicles from Bachrodt and will continue to use your dealership. every problem i have had. I purchased two vehicles from Bachrodt and will continue to use your dealership. More

I am still averaging 24mpg with our new Terrain. Thanks again for all you have done and for getting us a vehicle that actually does what it says it will do. Thanks Ted and Janice Rinehart. again for all you have done and for getting us a vehicle that actually does what it says it will do. Thanks Ted and Janice Rinehart. More