BMW of Sherman Oaks

Mike W. helped me with a lease return even though my BMW was not acquired through Center BMW. (I had my vehicle serviced at Center for the duration of the lease.) He answered all my questions, emails, and was not acquired through Center BMW. (I had my vehicle serviced at Center for the duration of the lease.) He answered all my questions, emails, and phone calls promptly, versus the originating dealership. Mike W. was very friendly and courteous, walking me through the entire return process and going way beyond the call of duty. Mike W. exemplified the excellent customer service I have come to expect from the Center BMW Service and Sales staff. More

Shahe took car of my car beyond the call of duty. When I got it back it was like brand new condition. I got my carpet mats changed because they were dangerous and he stayed late, after closing, for me to p got it back it was like brand new condition. I got my carpet mats changed because they were dangerous and he stayed late, after closing, for me to pickup my car on a saturday night. I would highly recommend this dealership More

I went to Center BMW after getting a warning indicator that I was low on some fluids in my car. I got there around 5:30pm and ran into Shahe, a service advisor that has helped me previously. He immediat that I was low on some fluids in my car. I got there around 5:30pm and ran into Shahe, a service advisor that has helped me previously. He immediately took care of me and I was in and out of there within 20 minutes. All for no charge too! More

Called talked to Dennis Bohlig in service...(This guy is great, super nice and awesome to work with I recommend you see him for service).....at 9:30am and to my surprise he asked if I wanted to come in that great, super nice and awesome to work with I recommend you see him for service).....at 9:30am and to my surprise he asked if I wanted to come in that same day. Service was great got me in and out. the only thing is the after looking at there work they had left two fasteners loose for the micro filter cover and 1/2 of a qt shy of oil. This is the best service I've gotten and I will go here again. More

I would recommend Mike W in the Certified Pre Owned Department to anyone. He is super upbeat and friendly and he clearly wanted to everything in his power to win my business, which he did. And even a Department to anyone. He is super upbeat and friendly and he clearly wanted to everything in his power to win my business, which he did. And even after I purchased my car, he has continued to make sure I am taken care of. He escorted me to the service department to introduce me to everyone and saw me through my entire first service experience. He really goes above and beyond. More

My salesman, Mike Waiblinger (aka Mike W), is very knowledgeable and passionate about BMWs, which made it a pleasure to work with him in purchasing my first BMW. Coming from the darkside (traded in a knowledgeable and passionate about BMWs, which made it a pleasure to work with him in purchasing my first BMW. Coming from the darkside (traded in a Mercedes), Mike was extremely patient with me and spent an unusual amount of time reviewing all the terrific options on the car. The whole process was a very enjoyable experience. In addition, Mike has stayed in touch with me about any questions that I may have. I would highly recommend Mike for anyone interested in purchasing a BMW, which would include potential buyers from out of state. T More

Dear Mr. Hagan, I’m writing to compliment the customer Dear Mr. Hagan, I’m writing to compliment the customer service we received from your dealership during our purchase yesterday of our convertible 33 Dear Mr. Hagan, I’m writing to compliment the customer service we received from your dealership during our purchase yesterday of our convertible 335i. Everyone treated us cordially, but I am especially appreciative of Mike Waiblinger’s customer care style. He comes across as sincere, helpful, and trustworthy. I can honestly say we went through the process of purchasing the car yesterday, instead of just looking, because Mike’s is pleasant and friendly. Needless to say the car was what we were looking for, but if Mike had been the least bit heavy handed with his sales technique we would have waited on the purchase. Mike as the salesperson really made the difference in this case. Again we are sincerely appreciative of your dealership customer care style and in particular Mike and Tim Leary, Thanks, David Friedricks More