BMW of Sherman Oaks

On 4/25/2012 my car died. I had it towed to Center BMW Van Nuys and it was diagnosed as a bad fuel pump that needed to be repalced. $1,300.00 was the final service bill. Once it was fixed, as soon as I ar Van Nuys and it was diagnosed as a bad fuel pump that needed to be repalced. $1,300.00 was the final service bill. Once it was fixed, as soon as I arrived home, the car smoked and anti-freeze poured from the car. Towed it RIGHT back. I was then informed that this problem was a cracked/damaged radiator and it would need to be replaced along with all the other accompanying parts. Quote: $1,600.00. I didn't have 1600 laying around after the initial repair bills, so I had it taken to my father's company to be housed until I got the money and requested an estimate. While there, dad's resident mechanic ran diagnostics on the car, inspected it and found the problem was a cheap or faulty clamp on the radiator hose. Radiator was checked and there were no cracks or extreme radiator damage. It cost me $200 to fix INCLUDING an oil change. Needless to say, I am LIVID. I wanted to insure the repairs were done right and was fine taking it to the "dealer" for said repairs as I did for the original fuel pump repair. If it weren't for my having to wait until I had the cash (I don't like putting these on credit cards), I would've handed over to BMW, close to $3,000 in one month for questionable repairs. I will NOT be returning to Center. My trust and confidence both, POOF! I'm taking a long weekend trip with the rest of that money. I don't need empty apologies or promises. What I needed was honesty, integrity and good workmanship, the latter of which I was prepared to pay for. Not certain I got the former... I have never been one to cause trouble or stir things up uncessesarily, so for me to get to this point says it all. I just don't understand how people get away with this and feel they can treat customers like ATMs. This ATM is closed. More

After a terrible experience at Beverly Hills BMW I drove out to Van Nuys to drive an M3 sedan. I had no trouble test driving the car (some dealers won't let you drive it and expect you to spend $70,000 base out to Van Nuys to drive an M3 sedan. I had no trouble test driving the car (some dealers won't let you drive it and expect you to spend $70,000 based on the glossy brochure). I liked the car, ordered one from Germany, got a great price, and picked it up 10 weeks later. The experience was easy and low pressure. Picking up the car took a while while they ran my credit (which is over 800 so I don't know what they were doing) but the overall time wasn't egregious. Since then I've serviced my car there and had them look at several issues under warranty and have not paid a penny for their labor or parts. Nice! More

Greg Montano and the team at Center BMW are very accommodating and professional. Prior to leasing my 2013 335i sedan there a few days ago I had shopped several dealers. Greg was responsive, straight accommodating and professional. Prior to leasing my 2013 335i sedan there a few days ago I had shopped several dealers. Greg was responsive, straightforward, and gave me the deal I wanted. The car is perfect - refined, agile, fast, powerful, and packed with technology. Prior to this car I had a 2009 335i, a 2006 330i, and a 2001 330i. This is by far the best one yet. Each time BMW does a minor or major refresh every detail is examined and improved. For this car, the revised each and every part in the suspension, and in some cases the changes were so minor as to be barely noticeable. Did BMW have to do this? No, but they know their customers expect it. The company has passion and a need to create the best car in its class for two reasons. First, because they hold themselves to a very high standard, second because the competition is never resting, and third because BMW customers expect it. So you can imaging my dismay and dissapointment when on the second day of new car ownership something flew up from the freeway, scratched my headlight lens and gouged my bumper. I called Greg and he said "bring it down and we'll take a look". Marcus took the car in the service bay and came back 20 minutes later. The polished it up, trimmed the excess plastic from the bumper, and applied touch up paint. It's not new anymore, but the team at Center BMW did their best to find a solution to my problem. The team at Center truly understands customer service. More

I went to Center BMW this past weekend to check out a 2012 M3 with DCT and competition package. Test drove the car and asked them to give me an appraisal on 2010 M3 with 6 MT. I am very careful with my c 2012 M3 with DCT and competition package. Test drove the car and asked them to give me an appraisal on 2010 M3 with 6 MT. I am very careful with my car so I asked if they were going to drive it. The sales rep (Alex) said "no". I went to the restroom and by the time I came back the guy told me the used car manager took my car for a spin. I was really upset by this point but to make matters worse the sales manager (Mike), after making me wait for over over an hour treated me with an extremely rude and aggrogant attitude. Please do yourself a favor and don't EVER go to this dealership. I wasted 4 hours of my life and had my car driven without my permission to learn this lesson. More

I'm changing my review because I love BMW and mostly thanks to Jason Corey (the operational Manager). I had some issues with the sales team, but I'm telling you, Jason Corey got all my problems solve thanks to Jason Corey (the operational Manager). I had some issues with the sales team, but I'm telling you, Jason Corey got all my problems solved in one day and he went above and beyond to make me a happy customer. Thank you Jason Corey! More

Steve Tureaud is one of the best and knowledgeable Service Specialist I have had to deal with in all the years I have had a BMW. Repairs are done on time and the vehicle is returned clean and in goo Service Specialist I have had to deal with in all the years I have had a BMW. Repairs are done on time and the vehicle is returned clean and in good contition. The lounge is comfortable with all the necessary comforts - TV,coffee,snacks, internet connections etc. More

I took my BMW 550i to Center BMW for routine service. The experience from making the initial appointment, to dropping off my car, to picking up the car when it was done, was first class. Brian made sure that experience from making the initial appointment, to dropping off my car, to picking up the car when it was done, was first class. Brian made sure that I understood what service was being performed, kept me informed regarding the status of my car, and explained to me after the fact what work had been done. The work was done correctly and quickly. The dealership concierge service provided me a quick ride to my office, and was available to pick me up and return me to the dealership when my car was ready. I will highly recommend Center BMW to my colleagues and friends who own BMWs and are looking for a place to have their car serviced. FIRST CLASS BMW SERVICE CENTER!!!!! More

Dennis has always gone out of his way to be very helpful and pleasant. It is a pleasure to deal with him every time I come to the dealership. and pleasant. It is a pleasure to deal with him every time I come to the dealership. More