BMW of Sherman Oaks

Outstanding Purchase Experience I have purchased a Certified Pre-owned 2012 BMW X5 xdrive35D from Center BMW three weeks ago. I normally don't write reviews on anything I have purcha I have purchased a Certified Pre-owned 2012 BMW X5 xdrive35D from Center BMW three weeks ago. I normally don't write reviews on anything I have purchased but the purchase experience I had and the condition of the vehicle I purchased were phenomenal and need to be told. Ron Puri deserves an outstanding recognition for his professionalism and honesty from the beginning to the final sale process I always envision buying car as a big hassle, stressful, downright waste of many hours in the dealership negotiating with the price trying not to be on the short end of the stick. With Ron, I never felt those annoying and dreadful experiences. The condition of the vehicle inside and out was pristine as he described on the phone, nothing more, nothing less. Once honesty and sincerity to sell an excellent car, not just to sell car was established, it was smooth sailing from thereon. I am an experienced car buyer and I can toe-to-toe with a salesman so the price I offered based on my research for that particular car was agreed to with Ron without much the usual drama of wheeling and dealing and I know both of us were getting the right deal. I just purchased a brand new car three months ago through Truecar.com because of its much advertised hassle free purchasing experience. With Ron, it was a smoother car buying experience than Truecar.com. Ron is the epitome of a person that you can trust and wants to give his customer the best deal he can possibly offer. Kudos to Ron for a job well done!!! My friends were already asking where I bought my pristine X5, and I will definitely give them Ron's calling card. Manny from Riverside CA More

Ron Puri - Great Salesman I had come in to look around for a BMW for my son and Ron Puri had helped me out. He was very professional and patient knowing that I wanted the best I had come in to look around for a BMW for my son and Ron Puri had helped me out. He was very professional and patient knowing that I wanted the best car for my son along with the best price. I am still shopping around but it looks like I will most probably be coming back in to see Ron since he was not one of those pushy sleasy salemen that I have unfortunatley run into several times which made me leave those dealerships. More

Great Customer/Sales Service and Employee I had come into your dealership to get my car serviced and noone was helping me. A gentleman by the name of Ron Puri had come up to me and asked me if I had come into your dealership to get my car serviced and noone was helping me. A gentleman by the name of Ron Puri had come up to me and asked me if I needed help with anything. I specifically came in just to get some service work done, and he walked me up to a service employee to take care of my vehicle. I am in the market for another BMW and I will be discussing options with Ron in the near future. More

Excellent Service ... BMW needs help on Ordering Process I recently received a custom ordered BMW x3 from Center BMW in Sherman Oaks, CA. The service that I received at Center BMW, and from Al Herbst specifi I recently received a custom ordered BMW x3 from Center BMW in Sherman Oaks, CA. The service that I received at Center BMW, and from Al Herbst specifically, was fantastic. Al walked me through their inventory so that we could see all of the options in person and select exactly the vehicle that we wanted. Then he gave me a great price on the custom ordered vehicle. The only challenge that I had was with the timing and communication during the ordering process. We seemed to hit BMW in the middle of the switch from building 2014 to building 2015 models, and so it took a total of 5 months to receive my new car. During this time, it was difficult to gauge when the car would arrive and exactly where the car was in the process. Despite this, I will go back to Al for future car purchases. He was up-front and honest with me at all times, gave me new info on the order as he received them, and didn't push me into purchasing any options that I wasn't interested in. Overall, working with Al made the car buying experience as good as it can be. More

GREAT LEASING EXPERIENCE Al Herbst is the guy to go to if you are considering purchasing or leasing a BMW. He made my leasing experience one to remember. I would recommend him Al Herbst is the guy to go to if you are considering purchasing or leasing a BMW. He made my leasing experience one to remember. I would recommend him to anybody and already have started referring him. He is friendly, knowledgeable, and above all professional. The guy knows his stuff. Get your bimmer from him! More

First BMW Had a great first experience with center bmw. Al Herbst was great to work with, I received my vehicle exactly as ordered. He is friendly, approachable Had a great first experience with center bmw. Al Herbst was great to work with, I received my vehicle exactly as ordered. He is friendly, approachable, and trustworthy. Definitely recommended. I look forward to a good relationship with center bmw. More

RE: Fantastic Experience Last week, I leased a car from Center BMW. I have to say that it was one of the least painless car dealership experiences I've ever had. Al Hebst Last week, I leased a car from Center BMW. I have to say that it was one of the least painless car dealership experiences I've ever had. Al Hebst was my salesmen and he is not your typical salesperson. He understood what we wanted in a car and our budget. I feel that he worked very hard for us and made the entire process go fast and easy. I got to the dealership at 3:30 pm and I was home with a new BMW at 7:30. This does not happen anywhere else. Al made the entire process simple, worked hard on my behalf to find the right car and a good price...cant ask for more. Thank you AL and Center BMW..... A.R More

Excellent Had a great experience buying a BMW for my daughter's Law School Graduation gift. Al was great, the car is great and she is extremely happy. Had a great experience buying a BMW for my daughter's Law School Graduation gift. Al was great, the car is great and she is extremely happy. More

Great customer service Brandon provided excellent customer service and won over my business. I had a disappointing experience with Center in the past - and this really chan Brandon provided excellent customer service and won over my business. I had a disappointing experience with Center in the past - and this really changed my overall opinion of the dealership. While the car I originally went to see was sold before I arrived, Brandon was extremely helpful and showed me a few other options and had us test drive a newer vehicle. After a discussion the next day Brandon/Center negotiated a very aggressive price on the vehicle and the deal was done. Brandon was courteous, friendly, knowledgeable and extremely helpful throughout the entire process. He won over my business from my previous BMW dealership - I'll now take my M5 and 335I conv to them for all service needs. 5 stars for Brandon Harris and the Center team! More

Excellent Customer Service from Brandon Harris I was recently looking for another car to pair with my BMW M5. After many discussions with various dealers, I contacted Brandon via the online chat o I was recently looking for another car to pair with my BMW M5. After many discussions with various dealers, I contacted Brandon via the online chat option. He was immediately on the line and extremely helpful discussing inventory and pricing. I made an appointment to meet and test drive a vehicle. Unfortunately, I was stuck in traffic and the vehicle I wanted to see was sold shortly before my arrival (what are the odds). He made the best of a bad situation and found a newer 2012 335i for me to test as I had never driven a convertible prior. He was extremely helpful in discussing the vehicle, the functions and managing my expectations as an M5 driver. The next day, I called him and discussed pricing. He definitely went to bat for me and managed a very aggressive offer for the newer vehicle. Not only did I purchase this vehicle, but I'll also be bringing my M5 in for servicing vs taking it to dealership where it was purchased. Brandon provided service above and beyond what I expected. As I write this review, my "other" dealership only now responded to my request from a week ago. Too late Bob Smith.... 5 stars to Brandon and the Center Team that helped me!! More