BMW of Sherman Oaks

The worst dealership ever in LA!!!!!!!!!!!!!!!!! Shahe Tavoukjian is the worst customer service representative at Center BMW dealership. He doesn't help customers, yell at them and send them away say Shahe Tavoukjian is the worst customer service representative at Center BMW dealership. He doesn't help customers, yell at them and send them away saying nothing wrong with their BMW vehicles. He doesn't care about his job and BMW customers. I've never seen this kind of terrible customer service at any dealership. Even cheaper car brand dealers do welcome their customers and care about them, and don't want to lose them than this Center BMW dealer. Never get any service at this dealership. Rather go to the further location than wasting your time and being stressed out with these careless Center BMW service. I'd give not even 1 Star! More

Great!!! I love dealing with Carmela because she cares and listens. I have been dealing with the Dealership for many years and I haven't had a bad experience. I love dealing with Carmela because she cares and listens. I have been dealing with the Dealership for many years and I haven't had a bad experience. More

10 Yrs. of Excellent Service with Carmela and Sean! Have you ever looked forward to going to a dealership? I have, because when I visit Carmela and Sean at Center BMW, I am in good hands. They go above Have you ever looked forward to going to a dealership? I have, because when I visit Carmela and Sean at Center BMW, I am in good hands. They go above and beyond to ensure that my car is in great shape and repaired at a great price. I am always greeted with a smile, and I leave with a perfectly fixed and spotlessly cleaned car. If alternative transportation is necessary during repairs, it is easily and graciously provided. I would never trust my car with anyone else. More

Found me the imposible I have been looking for a 6-Speed Manual Transmission car for a while. After driving all over LA and getting nowhere with dealers who claimed they had I have been looking for a 6-Speed Manual Transmission car for a while. After driving all over LA and getting nowhere with dealers who claimed they had a Manual Car in the inventory, but didn't. i finally called Center and talked Oxana. She gave me the final pricing on my 340I with M Package and 528I fully optioned. She got the 528I transferred in in no time and we got both cars. I was so pleased by her that, i took my friends back with in a day or 2 to get a car from her. More

Plug In X5 - Great SUV I had some issues getting in touch with the dealership, but Oxana took control of the situation and personally helped solve the problem. She ordere I had some issues getting in touch with the dealership, but Oxana took control of the situation and personally helped solve the problem. She ordered the car i wanted at a great price and delivered it 1 week ahead of schedule. More

Sleazey Finance Manager The real problem with this dealer is Ali, the "finance manager". He will try to sell you the EasyCare CPO wrap package for an absurd amount of money. The real problem with this dealer is Ali, the "finance manager". He will try to sell you the EasyCare CPO wrap package for an absurd amount of money. He has a big card that shows look you get this and not this, then tries to shame you into it. No means no does not apply to him. A few insider tips - 1) unless you car is a lemon this is a terrible deal 2) wheel protection is not necessary, run flats can be patched over 95% of the time, you will never recuperate the costs of his "deal" 3) better extended warranties are offered year 4 of ownership (when factory is about to expire). The problem with Ali is that he wants his $1200 commission for selling you that package. If you say no, he will try to imply you are dumb and that he is smart since he bought it for his whole family. Finally, the kicker is that he suggests you should never have to pay for tires, just buy the package, put a flat in your tire, and WHAM you'll get free tires. I won't get started on the ethics of this. I'm more upset that someone who could not spell grade school words like "rubber", "protection" and "wheel" (seriously, look where he had to hand write things in my paperwork, its embarrassing - rober, petextion and weel). This person tries to shame you into buying implying he knows more than you and you'll never get this offer again. More

Excellence in Service Shahe is an excellent service rep. He is very knowledgeable of the product (BMW) gives you honest answers, Explains things so you can understand Shahe is an excellent service rep. He is very knowledgeable of the product (BMW) gives you honest answers, Explains things so you can understand Them. I bought 2 BMW'S at other Dealerships and bring them to Shahe for service. Need I have to Say more!!!! More

Purchase I unfortunately purchased a 2016 525i from Center BMW of Sherman Oaks in January of 2016, my first time in over 10 years. I normally lease by cars thr I unfortunately purchased a 2016 525i from Center BMW of Sherman Oaks in January of 2016, my first time in over 10 years. I normally lease by cars through Bob Smith of Calabasas. I went to Center just to get an idea of what I wanted. I saw a car that I liked, thought I'd be "loyal" to Nick, the salesperson and went back to purchase the car. In addition, they offered an incentive that I thought was reasonable. When I turned in my 2013 BMW 525i, I was told several times that Center would "take care of the wear and tear". Mind you, I had a wear and tear warranty from Bob Smith BMW of Calabasas that didn't expire until March 2016. After several months of having the new car, I received a BILL from BMW Financial Services requesting payment for the wear and tear on the 2013 BMW. I contacted BMW Financial and was told to contact Center BMW. Frank R. from Center stated that I needed to talk to Bob Smith. Why would I talk with Bob Smith if Center had the possession of the car and was supposed to "take care of the wear and tear"? There is still an outstanding bill and I am being told that by Center that there is nothing they can do. I will fight this til the end and NEVER PURCHASE A CAR from Center BMW of Sherman Oaks again. Their salesperson and general manager have not kept their word! Otherwise I would have returned the car to Bob Smith. More

Horrible service, they damaged my Car and refuse to fix it! On Dec 29th I dropped off my car for service for recall with service advisor Shahe. Then I Picked up car Dec 31st @ 10am. When I pulled up in to serv On Dec 29th I dropped off my car for service for recall with service advisor Shahe. Then I Picked up car Dec 31st @ 10am. When I pulled up in to service drive, I noticed my car sitting outside with a lot of water on it. Overnight there was a rainstorm and it was obvious that my car was left in an open area and was not garaged like they say they do their cars overnight. So I open my trunk of my car to put things in it and I noticed my battery and other electronic components exposed and the liner that cover was completely drawn back and open. After you complete a job, you're suppose to put the car back to default per manufacturer. I was very upset, disappointed and said hey you guys didn't close things properly and my storage area in trunk was broken where the net attached to the car with plastic anchors. Plastic piece was broken and storage area was broken. I had left a few items behind inside trunk and I placed them a certain way and everything was everywhere inside trunk. Then I noticed a crack on my windshield and dealership did not want to fix the issue and after speaking to Sean (service manager), he said it was a rock chip and that i caused it. How are you going to tell me that when I dropped off my baby to you guys and I pick it up and notice everything is out of place and car was mishandled, or abused I would say. I had texted/called my service advisor that day (dec 31st) to notify him of what's going on and it was his day off and I didn't hear from at all. So I go over to Sean service manager @ Center BMW and I ask him if I can speak to GM and he refused and said i can help you but he didn't. He had such a bad attitude and was blaming me for the incident. Then I waited till Monday Jan 2017, and no one called me back. So I call again on Tuesday Jan 3rd 2017 and I ask Shahe my service advisor and Sean about what's going on with my car and I was ignored after placing 3-4 calls from 8am till almost 4pm they told me they cannot replace windshield and that it was my fault. I demanded picture or video footage of my car when I dropped it off. And after many attempts of obtaining pictures of my car, they finally send me a picture taken from a computer. The picture was grainy, poor quality and they only sent me 1 picture from 1 angle. And I asked for different angles of the car and I asked for a picture with better quality so I can see and they refused and were bothered about me asking for a better picture. They had the audacity to tell me they would give me a discount for the windshield to be replaced, when the damage happened under their care. I don't suggest anyone to bring their car here, horrible service. More

Excellent buying experience with Oxana I had a rare good experience with a BMW dealer when buying my car today from Oxana. Not only was she courteous in our email communications but she wa I had a rare good experience with a BMW dealer when buying my car today from Oxana. Not only was she courteous in our email communications but she was direct and was very prompt in providing me the necessary information to get an amazing price for my car. She was fair but consistent and a great example of salesmanship in a world of non so good dealerships. I would highly recommend her for her direct and straightforward sales approach that doesn't play games and is serious about getting you the car that you want. More