BMW of Sherman Oaks

Positive experience I had the pleasure with working with Jordan Simon. I was pleasantly greated when I came to the dealership and he made me feel at home. I am in the c I had the pleasure with working with Jordan Simon. I was pleasantly greated when I came to the dealership and he made me feel at home. I am in the customer service business and I know what it takes to deliver at this level. He was able to get me top dollar for my trade in and I feel he did a great job. This positive experience is clearly a reflection of the leadership of this establishment. I look forward to my future interactions with Jordan and Center BMW. Job well done. More

Did not honor tire coverage/waiting refund 4 months+ Terrible service experience that started on July 31,2018. I found my service advisor not being proactive nor helpful enough. "Den**" tricked me into b Terrible service experience that started on July 31,2018. I found my service advisor not being proactive nor helpful enough. "Den**" tricked me into buying a tire replacement instead of honoring my tire's road Hazard Protection coverage. I had to call him and asked for a protection program that covers my initial tire purchase from Center BMW. Before he honored the coverage, I had to purchase a new tire from them. Only then after, he promised to give me a refund in the future. I have been and still waiting for my money back for almost 4 months. I message him every week and he keeps saying his manager is on vacation or on meetings prolonging my situation. There are even some times where I had to wait for him to get back on office after 3 days. After 3 months of me waiting and contacting them, they only managed to check the status of my case once and supposedly "resent" their request, which I doubt. As much as I do not want to believe it, I think they did not even send out the first refund request to the third party company. My situation only got worse after the same tire replacement service. The tire that they replaced was less than 7 psi than the required measurement. So ever since, I have had problems with my tire pressure monitoring system. One morning, I had a warning that one of my tires was low on pressure, and on other days, all 4 of them. Because of this, I had to send my car to another BMW dealership, and I was right. They told me the tire was not inflated to the right amount and I have been driving unevenly, therefore causing more thread wear. As much as I enjoy the car I bought from Center BMW, this particular service experience degrades my whole impression of the dealership. I cannot recommend anyone for their own sake. Save yourself from having to deal with the stress and unnecessary time consumption. This case opened on July 31, and today is November 8. I will post an update soon. More

my 528i I came in centerbmw jordan simon helped me and made this deal a plesent one lance the manger was also great i strongly recomend Jordan as best I came in centerbmw jordan simon helped me and made this deal a plesent one lance the manger was also great i strongly recomend Jordan as best More

Amazing Service I had a very smooth process with Mike Obi in Internet Department. Amazing customer service. Brandon Barsh and Sharon Hovsepian were also key in making I had a very smooth process with Mike Obi in Internet Department. Amazing customer service. Brandon Barsh and Sharon Hovsepian were also key in making this process painless. More

Friendly enivornment, great people, wonderful deals. I leased a new 540i from this dealership thanks the efforts of three people, Rose, Roddy and Sharon. This is my second vehicle from this dealership. I leased a new 540i from this dealership thanks the efforts of three people, Rose, Roddy and Sharon. This is my second vehicle from this dealership. I was looking around at other dealerships after a disappointment, but Rose was the key in getting me back to Center. I was then introduced to Roddy, a great sales person. He was attentive, thorough, friendly and professional. He even came in on his day off to help me, something I don't take lightly. Once the great deal was sealed ( for less than I expected) I got to work with the wonderful Sharon, manager of financing. If you deal with any of these three fine individuals, you're in good hands. If you get all three, you're in amazing hands. More

Best BMW service in town Great customer service skill! Shahe was able to get me service needs handled promptly. Tried a few different service shops in the past. Was very happy Great customer service skill! Shahe was able to get me service needs handled promptly. Tried a few different service shops in the past. Was very happy here More

Great experience! Went it, knew what I was looking for. Spoke to and worked with Jordan Simon. Test drive, easy discussion on the numbers, fast and smooth out the door Went it, knew what I was looking for. Spoke to and worked with Jordan Simon. Test drive, easy discussion on the numbers, fast and smooth out the door with Lance and Jordan. I highly recommend Jordan as a sales represtantive and Center BMW in general. More

X1 BMW First time walked in and greeted by Jordan with a smile. He asked a few questions and Understood exactly what I wanted and made it happen with no pres First time walked in and greeted by Jordan with a smile. He asked a few questions and Understood exactly what I wanted and made it happen with no pressure at all!! Jordan and his manager Lance are exceptional. They are very willing to satisfy a customer. This is the BMW dealer to go to. More

Amazing Anita Lee is a Rockstar! Run don't walk to buy your BMW from her. She made the experience so smooth. Thank you Anita Lee Anita Lee is a Rockstar! Run don't walk to buy your BMW from her. She made the experience so smooth. Thank you Anita Lee More

Amazing car sales Anita is the nicest she helped me pick out a car for my mom I got her very good energy and very friendly and helpful and knowledgeable any bmw I buy a Anita is the nicest she helped me pick out a car for my mom I got her very good energy and very friendly and helpful and knowledgeable any bmw I buy again will always be from Anita 🙌🙏 More