BMW of Sherman Oaks

Amazing service from Dennis I had a pleasure of working with Dennis on my BMW. First of all, he is a very respectful and generous person. He seemed busy, but he checked upon me a I had a pleasure of working with Dennis on my BMW. First of all, he is a very respectful and generous person. He seemed busy, but he checked upon me and made sure that he will be with me shortly and he did. Did not have to wait more than 5 minutes. I told him all the small issues that I had with my car and he was very kind and listened to every detail. He said my service will take few hours, but he completed the work in less than 2 hours! Also, he was very nice with the follow up where I called him on his personal line and he followed up with me promptly. Overall, Dennis was a pleasure to work with and I will definitely trust him with the service on my BMW! More

Had the best and most awesome experience with Bob Shehab! Went in for a certified pre-owned BMW and Bob was just fantastic from the beginning. He was very kind, informative and prompt. He went above and beyo Went in for a certified pre-owned BMW and Bob was just fantastic from the beginning. He was very kind, informative and prompt. He went above and beyond and got an extra $ off the listing price when I told him about my budget. Also, most importantly, the after service is just incredible. They are willing to help and repair or replace anything to make you feel like you are getting a brand The service is just incredible and I will recommend Bob to anybody who wants to purchase BMW. More

Yikes - Stay away if possible the service department is a complete joke Sean will treat you like your garbage his team took the keys to my car and had them for 1 hour if possible the service department is a complete joke Sean will treat you like your garbage his team took the keys to my car and had them for 1 hour then they came back and said they totally forgot when I asked to speak with a manager Sean said no one is hire then him this is not the service I'm used to I know I've noticed during COVID 19 essential businesses and just people are a lot friendlier to work with but again Sean must not be really trained correctly or he might just need to go be a car porter or go back to just washing the cars because arguing with a customer is really not a good way to handle a situation, CSR 101 Especially when your bringing the car in for a airbag notice. Icing on the cake they just asked us to leave the car on purpose overnight when Shawn said they would look at it today since its a urgent matter. Stay Safe America and stay away from Center BMW More

As far as service you get 5 stars as for sales let's not go there. The cars was sold right out from under me. go there. The cars was sold right out from under me. More

I have had my cars serviced at Center BMW since 1999. I have had a few excellent service advisors, but Brian Douglas is hands-down the very best. He is kind, courteous, and effective. He always goes far be have had a few excellent service advisors, but Brian Douglas is hands-down the very best. He is kind, courteous, and effective. He always goes far beyond the call of duty and delivers the best possible results, whether it is a flat tire or a major repair. Thank you Brian! More

Fraud I had a flat tire on my BMW so I had my 18 year old son take it in to the service center for a quick repair since I was unavailable that day. Not only I had a flat tire on my BMW so I had my 18 year old son take it in to the service center for a quick repair since I was unavailable that day. Not only has the process taken over a month, but they have lied and tacked on about two thousand dollars to my repairs. The service advisor Brian Douglas was overseeing the service on my car and has condoned any fraudulent behaviors that have led to me paying almost 50 times the amount I should pay. They told me that under the tire the rim had been bent, this shocked me as my son drove under 20 mph to the dealership the whole time, but nonetheless I had accepted it. Weeks later, after patiently waiting for them to finally get around to fixing my car which I use on a daily basis, they call me again, to tell me they had discovered another "bent rim" on my car, however I had no issues with this tire, or wheel at all and this just came completely out of the blue and is obviously BS. They have demanded another nine hundred dollars for this. I can only assume they did this because it was my 18 year old son who dropped the car of at the dealership. I hope that BMW realizes people like Brian Douglas have no place on their staff. Genuinely the worst experience I have ever had at any car dealer I can certainly say because of Brian and everyone else who had a part in this decision, I will never be back to this dealership and I will make sure that any friends and family stay as far away as possible. Get some morals. More

HORRIBLE EXPERIENCE - sales practice was deceptive STAY AWAY FROM THIS DEALERSHIP. There sales practice are deceptive. I was lied to and given false information resulting in a costly sum of money. STAY AWAY FROM THIS DEALERSHIP. There sales practice are deceptive. I was lied to and given false information resulting in a costly sum of money. I purchased a car from this dealership with the understanding by the sales person that I would be getting a product in return. After receiving the car I noticed I did not receive what I was promised, however, the sales person assured this matter will be resolved if I came back in the following day and advised me not to bring back the car that day since they were closing. The following day was a complete waist of time they did not resolve this matter. In fact I have been following up for months with upper management to have this resolved even after they said they would look into this matter and come back with a resolution. They wasted my time and lied about the deal. I hope my story and experience will shy future customers away from this dealership. More

Shahe is very professional and caring.He provided us Shahe is very professional and caring. He provided us excellent service! I highly recommend Shahe for your BMW complete services. At Central BMW d Shahe is very professional and caring. He provided us excellent service! I highly recommend Shahe for your BMW complete services. At Central BMW dealer in Sherman Oaks More

Very positive experience First time at Center BMW, never paid too much attention to them. Thought what the heck, since they have the CPO I was looking for. Went down there, th First time at Center BMW, never paid too much attention to them. Thought what the heck, since they have the CPO I was looking for. Went down there, the experience turned out to be VERY positive. The sales person John was very polite, not pushy at all, he made the experience just that better. Of course I got that CPO I was looking for. Thanks John for all your help. Would certainly recommend them to anyone who is looking for BMW. Would certainly go to them for my next CPO. More

Purchased a X5M I cannot say enough about how amazing this dealer is. They are the best. Everybody should buy there BMW here. It was a absolute pleasure and I will be I cannot say enough about how amazing this dealer is. They are the best. Everybody should buy there BMW here. It was a absolute pleasure and I will be back to buy another car from them in the future forsure. Thanks Jordan More