BMW of Sherman Oaks

Well this is an absolute first and I'll some it up as I feel, mortitfied/stupified. I set up a test drive for my wife and I in advance with the Lead Internet Sales Manager Ross Akram at Center Bmw. We were feel, mortitfied/stupified. I set up a test drive for my wife and I in advance with the Lead Internet Sales Manager Ross Akram at Center Bmw. We were coming in for the 2021 BMW 430i in Alpine which my wife and I were looking to lease for her. This was to be her car and Ross Akram knew that. Upon arrival Ross (who was a bit disheveled) met us in the showroom and introductions were exchanged and then he lead us out to the parking lot were most of their cars were staged. So as we step up to the car we can clearly see that it has not been washed, it has been sitting on the lot and the exterior was extremely dirty. I can not figure this one out. No excuse at all. Again Ross knew we were coming and one would think if a sale or lease was a possibility this Brand New 2021 Alpine White 430i would have at least been washed for a Test Drive appointment. Just a terrible presentation from a Lead Salesman. From the front of the car my wife (although liking them online) then noted the new larger kidney grilles and that she really didn't like them which in turn Ross Akram spoke out that "He did not like them either" and that a lot of people feel the same same. What Lead Sales Person does this? DIrty car, Negative comments, nothing good to add about the 2021 redesign to make up for anything negative. Ross said nothing positive whatsoever about this New 430i. I was stunned. So basically my wife was then completely turned off and wanted nothing to do with the car. I had her sit inside to look over the interior which she loved but she reiterated to me what Ross Akram had told her, that he didn't like the new grilles and a lot of people don't as well and he had nothing positive to say and outright did not seem to care at all. It's as if he didn't want to sell or lease this car. In my 40 years of shopping for cars I have never encountered a more "I could care less approach" than this guy. Oh and by the way absolute zero energy level from Ross Akram. Seemed like a salesman maybe on a Ford lot but not at a First Class BMW Dealership. Just seemed not interested at all. More

Don't buy your next car from Center BMW. They are dishonest and deceptive. I custom ordered a brand new M2, they made a mistake when placing the order which increased the cost of my vehicle. They sti dishonest and deceptive. I custom ordered a brand new M2, they made a mistake when placing the order which increased the cost of my vehicle. They still have not admitted to making the mistake and to make matters worse they lied about taking my lease back, now I have 2 cars and 2 car payments. Plenty of BMW dealerships close by. More

Brian has helped me multiple times with service needs for my 2018 230i. He is the best. Always went beyond the call of duty. A+ Service my 2018 230i. He is the best. Always went beyond the call of duty. A+ Service More

Terrible service. Called asking for my service history, Terrible service. Called asking for my service history, knowing the call is not for car service, put me on hold, after long hold, told me that I h Terrible service. Called asking for my service history, knowing the call is not for car service, put me on hold, after long hold, told me that I have to come in. Called again, this time, after a long hold, the reception asked to email my driver license and registration. I did, 3 days, not reply. Called in again, this time, ask me to come in again, I ask why, "state policy", I asked "why all other dealers emailed me" and the other day the other person asked to email the documents, then "who was your service advisor?", do I suppose to remember the name of a service guy?Then after asking for phone number, "he will be in tomorrow". Do not bring your car here, go to Glendale, Calabasas or Westlake instead.. Now, I wonder what they have done to my car. My signal bulb burnt, they replace the whole electrical housing, not sure it was really necessary. It was under warranty so I believe there was nothing wrong with that. More

The best service adviser I ever had, she is honest and informed, truly care about her customers and follow up to ensure you received the best service. . informed, truly care about her customers and follow up to ensure you received the best service. . More

called and spoke to Bob about coming from Arizona to purchase vehicle. Was actually ready to buy over the phone. I needed one question answered: can they register the vehicle for me with Arizona DMV so purchase vehicle. Was actually ready to buy over the phone. I needed one question answered: can they register the vehicle for me with Arizona DMV so I can drive the vehicle back?...Bob said give me 15 minutes and ill call you back. Bob never bothered to call back. Its uncaring and inattentive salespeople that ruin a dealership. BTW...a salesman in Scottsdale called me back and I'm picking up a vehicle today More

Found a Jewel My 2000 BMW 323ci was in the shop for a new alternator and I was on the lookout for a certified used BMW to take its place. Needed something easier t My 2000 BMW 323ci was in the shop for a new alternator and I was on the lookout for a certified used BMW to take its place. Needed something easier to get in and out of and did not want the typical black/black or white/black color combinations. Looking online was not producing many choices. Then I spotted an X1 with deep olive metallic paint on the exterior with ivory leather seats and black and oak grain trim inside. Sent an inquiry to Center BMW in Sherman Oaks CA and received the nicest response from Denise Jimenez the next morning letting me know that she was here to serve and determined to make this the easiest car purchase experience for me...and she did! Made an appointment for a test drive and ended up signing the purchase contract the next day. Denise was beyond helpful and actually made the experience fun! I was very pleased with her thoughtfulness and care while I waited for the contract to be prepared. Was not able to take possession of the vehicle that day since some scuffs on the tire rims needed to be buffed out. So Denise delivered the car to my home the next afternoon. She even followed me to the rental car agency to return that car before spending at least an hour going over all the features of my new car. I could not have asked for a better experience and the vehicle is totally top-notch! I'm so happy that my challenge worked out so smoothly and Denise made all the difference! THANK YOU! More