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BMW of Sherman Oaks

Sherman Oaks, CA

4.9
981 Reviews

5201 Van Nuys Blvd.

Sherman Oaks, CA

91401

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981 Reviews of BMW of Sherman Oaks

June 11, 2022

I purchased a car last weekend. I was missing one piece of info that my insurance company needed. Left multiple messages for Ali all week, no call back. Today I spoke with a man More

by Shawn G
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ali Mohandesi
Jun 15, 2022 -

BMW of Sherman Oaks responded

Hello Shawn, I’m sorry to learn of the frustrating experience you have detailed, and I can assure you that your happiness throughout the ownership of your vehicle is a top priority. When you are available, please contact me at the number below and I will do everything I can to help resolve this matter for you. Thank you, Miah Bradbury General Sales Manager 818-797-6827

April 26, 2022

I purchased a car a month ago, on March 25, 222. I have made numerous calls and left messages for finance manager, Ali Mohandesi to contact me to finalize financing and he has never responded or ret More

by Shawn
Customer Service
Recommend Dealer
No
Employees Worked With
Ali Mohandesi
Apr 29, 2022 -

BMW of Sherman Oaks responded

Hello Shawn, Thank you for bringing this matter to my attention. I apologize for the frustrations you have been caused and would like to work on helping you resolve these concerns. Please contact me directly at 818-797-6827. I look forward to assisting you. Miah Bradbury General Sales Manager

March 14, 2022

The service department is full of incompetent sexist xxxxxxxx that don’t know how to do their job if you want quality service steer clear of this place. My 2021 bmw 330e battery was recalled in November More

by shanna.mehrdad
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Shahe Tavoukjian, Brian Douglas, Sean Clemens
Mar 15, 2022 -

BMW of Sherman Oaks responded

Hello Shanna, We’re dedicated to professionally assisting all our clients in getting safely back on the road. It is regrettable to learn of your feelings regarding our team, and I would like to discuss this matter with you in greater detail. When you are free, please contact me at 818-907-9995. Thank you, Sean Clemens Service Manager

March 11, 2022

DO NOT GO HERE IF YOU ARE VETERAN or have approved financing from any veteran sources. Read the other reviews and believe them. This was one of the most bizarre and unpleasant car buying experiences More

by kjmielke56
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sheroz Akram
Mar 15, 2022 -

BMW of Sherman Oaks responded

Hello, Thank you for the opportunity to earn your business. I regret to learn we fell short of our high standard for client care during your detailed experience. You review is not reflective of the service we strive to provide, and I would like to discuss this matter with you further. Please contact me at 818-797-6827 when you are available so that I can work to properly address your concerns. Miah Bradbury General Sales Manager

January 06, 2022

This review is way overdue. I bought my car back in November and everything was off to a good start until I heard my sale rep yelling at his fellow coworker talk about a hostile work environment. My br More

by ruby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Jan 08, 2022 -

BMW of Sherman Oaks responded

Hello Ruby, Thank you for informing us of your concerns. Providing exceptional communication and professional assistance throughout our customers’ ownership of their vehicle is a top priority. It is concerning that we have not reached those high standards while working with you, and I truly apologize for the inconveniences and frustrations you have detailed. We take your feedback and happiness seriously, and I would like the opportunity to address your review with you in greater detail. At your convenience, please contact me directly at 818-797-6827. I hope to hear from you soon. Miah Bradbury General Sales Manager

Jan 08, 2022 -

ruby responded

Hi Miah, We have spoken in the past and you are aware of my frustrations. You may not have known of the last few, but it would be nice to see if the part for my car was ordered which Archilles advised (verbally) would be replaced for free by your dealership. Your service department have all the details. Please advise once you have looked into this matter or if your dealership has changed their position in this matter. Regards, Ruby

December 28, 2021

Worste experience... this dealer the sales (Hunter) people know nothing about they're inventory the sales manager armen very unprofessional in sweats misleading and stuttered when caught in many lies More

by Unsatisfactory
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armen and hunter
Dec 30, 2021 -

BMW of Sherman Oaks responded

Hello, it is unfortunate to know your most recent visit was less than satisfactory. It is our priority to inform customers about our inventory in a professional manner and I apologize we fell short of that. Please reach out to me so we can discuss this further. Miah Bradbury 818-797-6827 Sales Manager

December 24, 2021

I bought here--twice--and have been coming here exclusively for years. I'm still largely satisfied with the service, but it appears the owner doesn't believe in mask-wearing. At least, that's all I More

by thorgot2k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carmela Grammatico
Dec 30, 2021 -

BMW of Sherman Oaks responded

Hello, I regret to learn how you feel after your most recent experience with us. I would like the opportunity to talk about your experience in more detail. At your earliest convenience, please give me a call. Miah Bradbury 818-797-6827 Sales Manager

December 11, 2021

Called, left a msg for a service advisor to call me back, never called. Recalled multiple times to get through to a person to set up a service appt, finally able but unable to accommodate. Either short sta More

by Craig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ives
Dec 15, 2021 -

BMW of Sherman Oaks responded

Hello Craig, Thank you for your business and feedback. Communication plays a large role in the exceptional experience we expect our team to deliver clients. It is unfortunate to learn we were not more accommodating when working with a longtime customer, and I truly apologize for the inconveniences you were caused. We value the opportunity to care for your Z4, and I would like the chance to convey this to you properly. Please contact me at 818-907-9995 and I will work to regain your business. I hope to speak with you soon. Sean Clemens Service Manager

Dec 15, 2021 -

Craig responded

Sean, Thank you for responding. Not crying the blues but the damage is done. I went elsewhere for the service & was not pleased with their service. Although, disappointed in BMW of Sherman Oaks (previously known as Center BMW), I will need to make a decision as to whether to try you once again once service is due on my Z4 or to seek out an alternative independent BMW Service in my area. Time will tell. I called a couple of weeks before Thanksgiving to BMW of Sherman Oaks, left a message with a person for my service advisor who I never heard back from, don't know if he even received the message. After Thanksgiving, I tried again, 2 days in a row but was unable to get through to anyone until early the 3rd day & then they could not accommodate me for a Saturday. I know of personnel shortages during these trying times but I was turned off by the lack of responsiveness.

December 07, 2021

STAY CLEAR AWAY FROM THIS SHADY AND UNETHICAL DEALERSHIP! This is a fair warning for those considering giving business to this establishment. Whether buying new or used, I highly advise you to More

by D.T.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Achillies Bado, Marcus Adams
Jan 05, 2022 -

BMW of Sherman Oaks responded

Hello D.T., Thank you for your business and feedback. We expect our team to provide first-class customer service to every client throughout the entirety of our relationship with them. It is unfortunate to learn about the many frustrations you appear to be experiencing regarding a preowned vehicle recently purchased from our dealership. To address your feedback in proper detail, I would appreciate the opportunity to discuss everything with you personally. At your earliest convenience, please contact me at 818-797-6827, and I will be more than happy to work with you toward an amicable solution to your concerns. I look forward to speaking with you. Miah Bradbury General Sales Manager

Feb 05, 2022 -

D.T. responded

Part II. FINAL WORD: It's ironic how the GMs follow up to all customers who have had bad experiences to rectify their issues after the fact. Top-notch customer service should be given priority initially, so there's no need for us to leave negative reviews. You know the old adage saying for these types of dealerships, "Taillight warranty & customer service." Once you leave the dealership and they don't see your tail light anymore, you no longer have a warranty & customer service. DealerRater should have an option to leave zero stars! _________________________________________________ UPDATED REVIEW: Folks, DO NOT fall for these GMs following up on these negative reviews. It's a ploy making you think they care about customer retention. It's all bullcrap. They don't follow through whatsoever. I can't stress enough to read through the negative reviews first. Take your business elsewhere, and don't be regretful in hindsight.

November 06, 2021

Sherman oaks BMW What a joke of a dealership!!!!! Avoid them if possible. I went and looked at aX3 model that i had seen online, looked at it, drove it, And yes I did liked the vehicle, explain to the sa More

by Dibae
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan,ross,miyah, Marcus Adams
Nov 12, 2021 -

BMW of Sherman Oaks responded

Hello Dibae, Thank you for your feedback. We want our clients to always enjoy a stress-free experience when working with our team. It is regrettable to learn we did not achieve that goal during your experience, and I apologize for any miscommunication or perceived lack of professionalism on our part. I understand you have decided not to pursue business with us and wish you the best of luck moving forward. If you feel as though I can be of any assistance in the future, please do not hesitate to contact me at 818-797-6827. Miah Bradbury General Sales Manager

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