BMW of Sherman Oaks

Bought used X5 M in December 2022 (cash no finance). 2 months on and had not received the title. Not answering my email and very dismissive when I call. Very poor aftercare, basically don't care once th 2 months on and had not received the title. Not answering my email and very dismissive when I call. Very poor aftercare, basically don't care once they have your money. Eventually (after several weeks of them not responding to me) found out they had registered the title to an incomplete address with no apartment number (despite this clearly being on my DL which I gave them during the sale). Now saying I have to go to DMV at my expense to get title issued to correct address. Refusing to call me or offer compensation for their incompetence. DO NOT GO THERE. This was a high end car purchase with very low end customer care More

Worse place to buy car from. Sales person was nice but service is the worse they choose to ignore your call and hang up. I would never go back. They ignore to answer my questio Sales person was nice but service is the worse they choose to ignore your call and hang up. I would never go back. They ignore to answer my questions…. Which I can have legal department find out why they choose acting in the unprofessional way. More

The Financial Department of BMW of Sherman Oaks have no work ethics. They lie about the additional charges they made by for their services, that I did not have to pay if I did the end of lease purchase my work ethics. They lie about the additional charges they made by for their services, that I did not have to pay if I did the end of lease purchase myself. Now after two months they still say they do not have my title. The title was overnighted to them by FedEx. I gave them the tracking number as well. The DMV is saying they did not get paid enough and transaction is not complete. More

Awful and dishonest STAY AWAY. Just a terrible experience no integrity good brand bad dealer!!!! Just a terrible experience no integrity good brand bad dealer!!!! More

Never have your car serviced here. They banged up my sons car during a routine service- needed to replace the bumper. Instead of giving us one of their loaners, they had us go to ent They banged up my sons car during a routine service- needed to replace the bumper. Instead of giving us one of their loaners, they had us go to enterprise for a rental. The repair took over a week but they only approved the car rental for one day. Still waiting for them to authorize the entire rental- made at least a dozen phone calls- Brian refuses to return any calls- Manager has not returned any calls- I will never go back to this place again- Judging from reviews this is probably the worse BMW service center in southern california!!! Its a shame because when it was Center BMW I had great service with Carmela More

Although I love my car, the service after the purchase has tarnished the experience. I bought my car in April. I'm still waiting for my permanent license plates. My temporary tags have long since expired has tarnished the experience. I bought my car in April. I'm still waiting for my permanent license plates. My temporary tags have long since expired and per the DMV, I should not be driving my car. Every call to the dealership results in the runaround, call transfers or straight to voicemail. Emails go unanswered. We showed up in person one day and were assured it would be handled. It was not handled. I really have no idea what we will do next. The DMV keeps referring us back to a dealership that is ignoring our pleas for a resolution. I can't believe this is a certified BMW dealership. I have never experienced this level of disinterest/unprofessionalism...especially for such a high cost purchase. More

I will never come to this dealer again based on my experience with one of the sales reps named Mike. Even before coming in, he was notably bored and uninterested in helping when we called. He told us experience with one of the sales reps named Mike. Even before coming in, he was notably bored and uninterested in helping when we called. He told us to go somewhere else if we weren't going to be buying a car there! We only went in because we were already in the area. He greeted us with a forced smile, walked us all the way to the back of the lot to see the car (in the summer heat, may I add), didn't talk to us the entire time (apparently whatever was on his phone was more important), and got upset when we told him that's not the car we wanted to look at. He talked down to us like we are idiots and then ignored us for the rest of the walk back to the front. It has been two days since this incident, and I am still upset. I have worked in customer service for years and never in my life would I even consider treating a client or customer this way. I am incredibly surprised that he even has a job. I sincerely hope BMW of Sherman Oaks does something about this. This guy should absolutely not be working there, let alone dealing with people in any capacity. More

I bought a used, 2018 BMW x5e from Bob S at BMW of Sherman Oaks. Bob was professional and courteous throughout the sales process. Since the car was used, there were a few things that needed to be fixe Sherman Oaks. Bob was professional and courteous throughout the sales process. Since the car was used, there were a few things that needed to be fixed shortly after my purchase. Heidi on the Service Team has been my main POC and has been fantastic to work with. She gets the job done in a timely manner and is excellent about communicating updates while my car in in the shop. More

Having issue with my DMV registration. Called multiple times, can never reach anyone, and no one call back. Called multiple times, can never reach anyone, and no one call back. More

My family and I have purchased over 20 BMWs from Sherman Oaks (formerly Center BMW). Worked with Sasha Babich who was FANTASTIC (unfortunately she has since left). Reached back out recently to purchase two Oaks (formerly Center BMW). Worked with Sasha Babich who was FANTASTIC (unfortunately she has since left). Reached back out recently to purchase two more cars. Continuously reached out to rep and got no response. Reached out to sales manager (Achilles) - no response. Finally reached out to the GM to voice my concern - NO RESPONSE. It's now been over 3 weeks. I'm literally handing them business and they've continuously refused to return my emails/calls. Yesterday I purchased an X7 and X3 from a much more service oriented dealership. More