BMW of Sarasota

Jonathon was wonderful to work with. Also, Nicole who helped me set up the My BMW app is fantastic. Also, Nicole who helped me set up the My BMW app is fantastic. More

Milan was very informative and definitely knew the car! We love our new BMW X3 M50! We love our new BMW X3 M50! More

Milan was fantastic. He was very helpful with all the information that we needed to know and be familiar with our vehicle. He was very helpful with all the information that we needed to know and be familiar with our vehicle. More

Derek has worked with me for several years. He has been nothing but professional and efficient. He has been nothing but professional and efficient. More

Carlos was very helpful, I had to leave my car they gave me a loaner. Carlos kept me in the loop. me a loaner. Carlos kept me in the loop. More

Great experience - quick, convenient, and easy service experience! Maria was accommodating to a time sensitive request and made it happen. Thank you so much! experience! Maria was accommodating to a time sensitive request and made it happen. Thank you so much! More

I dropped off my vehicle on July 7th, 2025, for a scheduled maintenance appointment on July 8th at 12:30 PM, under a prepaid service package. I did not receive any communication until 5:00 PM on July scheduled maintenance appointment on July 8th at 12:30 PM, under a prepaid service package. I did not receive any communication until 5:00 PM on July 8th, informing me that the car needed new spark plugs and would need to stay overnight. When I asked my advisor, Greg, why I was being told this at the end of the day, he stated that it is standard procedure to notify customers at day’s end. This is unacceptable and shows a lack of respect for customers’ time and ability to plan. The following day, I still had not received any update. I called at 3:00 PM, asked specifically for Josh, and was told he was in a meeting and would return my call shortly. Instead, Greg called me at 3:25 PM, asking if they could inspect my brakes under warranty—something I had previously been quoted for twice during past visits. I agreed to the inspection, but again received no follow-up call. I had to reach out yet again at 5:00 PM, only to be told they could not locate Josh. Greg finally called me back at 5:06 PM to tell me the brakes were not currently covered but might be soon, and recommended returning in 3,000–4,000 miles. He also casually mentioned a drive shaft issue—something I was never informed of before. I informed Greg I would be coming within 30 minutes to pick up my vehicle and that it needed to be ready—I could not afford to be without transportation another day. When I arrived, I was told Josh had a family emergency and left. Greg saw me but intentionally walked the other way without acknowledging me. When the vehicle was brought out, I learned the oil change and spark plug service had not even been completed. I was told Greg was on the phone handling an extended warranty claim and that I would need to wait 30 - 45 minutes if I wanted to speak with him. I declined to wait and asked for a vehicle to drive home. I was told no loaners were available, and Hertz was closed. I was instructed to just drive my car home, despite being told the brakes had been apart and had been "rushed back together." I refused, as I did not feel safe driving the car with my children inside. Only after I stood firm did Josh, over the phone, authorize to get me a rental. What I was given was a dirty Nissan covered in bird droppings, with visible dog hair and stains throughout the interior. I was told Josh would contact me first thing the next morning. He did not. Instead, I received a vague message from Greg saying no work would be done on my car until Josh or Chong approved it. I called again at 9:27 AM. Josh finally answered and told me he had “just gotten in” and hadn’t had time to look into it. At 11:30 AM, I still hadn’t heard back, so I went to the dealership in person. Upon arrival, Josh asked me if the vehicle was done. When I said I didn’t know, he left to check and confirmed it was ready. He also said the department had been busy and that he didn’t have time to investigate what happened. That response made it clear that my situation was not a priority, and had I not come in person, I may still be without my vehicle. Throughout this ordeal, Greg repeatedly told me the service was “free,” implying I had no grounds for complaint. This is misleading. I paid for a service package, and nothing about this experience was complimentary. This experience has disrupted my schedule, caused immense frustration, and shown a complete lack of professionalism. Frankly, I’ve received far better treatment from non-luxury dealerships. The level of communication, accountability, and customer care is far below what I expect from the BMW brand. More

Is the best BMW dealer I've been to everyone is great Customer service is great the best environment in every word Customer service is great the best environment in every word More

It was a pleasure to work with James Frye, he was professional, knowledgeable and had a great sense of humor. I will definitely refer friends and family to him. Tammy in the business office did professional, knowledgeable and had a great sense of humor. I will definitely refer friends and family to him. Tammy in the business office did her job but was not friendly once my husband told her we were not buying any extended warranties. Acted annoyed when we asked for printed copies. No congratulations on your new vehicle, maybe X1 buyers are beneath her. Nicole did the set up of the vehicle with us. She was very knowledgeable and helpful however she did not realize one of the keys and digital card did not work. There was a package with a brand new key and digital card in the envelope but no one knew why, no notes anywhere so she told me to just hold on to them. When we got home we realized my key and phone were set up, my husbands phone was set up but to my settings and the physical key and card did not work. If I can’t figure out how to program it I will make another trip to have someone help me with it. This system is new to me and definitely has a learning curve but I will try to figure it out. I do love the car and it is exactly what I wanted. More

Everyone was so nice and accommodating. They walked me through the purchase and made it so easy on me. Thanks Rahul, for everything, you were great! Love my new ride! They walked me through the purchase and made it so easy on me. Thanks Rahul, for everything, you were great! Love my new ride! More