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Carlos Munoz

Overview Reviews (2403) Inventory (277)

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Carlos Munoz

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

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5.0

2,403 Reviews

Overview Reviews (2403) Inventory (277)

Dealership Experience

13 yrs, 4 mos

Industry Experience

34 yrs, 3 mos

Languages Spoken

Spanish

5.0

2,403 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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2403 Reviews of Carlos Munoz

April 13, 2026

Dealership Rating

Employee Rating

Carlos and Miguel are true professionals and always make the experience seamless. Carlos and Miguel are the BEST! the experience seamless. Carlos and Miguel are the BEST! More

by CDEMARTINI

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Munoz

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Apr 13, 2026 -

BMW of Sarasota responded

We’re delighted Carlos provided such professional and seamless service for your BMW X5. Thank you for the five-star rating and we look forward to assisting you again.

April 12, 2026

Dealership Rating

Employee Rating

Great experience all around. Carlos always puts the customer first and takes care of you. Process to drop off and pick up is efficient and always comfortable. Top notch 'waiting' Carlos always puts the customer first and takes care of you. Process to drop off and pick up is efficient and always comfortable. Top notch 'waiting' facility. More

by MARK.COLLIN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Munoz

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Apr 12, 2026 -

BMW of Sarasota responded

We’re delighted Carlos provided such attentive care for your BMW X5. It’s great our drop off and pick up process was efficient and that our lounge offered the comfort you needed. Thank you for your kind feedback.

April 12, 2026

Dealership Rating

Employee Rating

Prompt and exceptionally nice! I received a video with a follow up phone call from the service advisor Mr. Carlos. I received a video with a follow up phone call from the service advisor Mr. Carlos. More

by chevrette09

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jamie Pilarczyk, Marcus Cuffaro

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Apr 12, 2026 -

BMW of Sarasota responded

It’s wonderful to know our team offered prompt and courteous service. We’re glad the video update and follow-up call from Carlos met your needs. We look forward to caring for your BMW X5 again soon.

April 11, 2026

Dealership Rating

Employee Rating

Very good check in process. Good communication and comfortable waiting area. Good coffee and cookies. Efficient check out. Good communication and comfortable waiting area. Good coffee and cookies. Efficient check out. More

by ROBYN5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 11, 2026 -

BMW of Sarasota responded

We’re delighted our check-in and communication processes met your expectations. It’s great that you found the waiting area comfortable, enjoyed the coffee and cookies, and experienced an efficient checkout. Thank you for trusting us with your BMW, and we look forward to your next visit.

April 09, 2026

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Employee Rating

Great service, very friendly and professional. Couldn't have made our visit any better or smoother. Top notch Couldn't have made our visit any better or smoother. Top notch More

by l.christ44

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jamie Pilarczyk

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Apr 09, 2026 -

BMW of Sarasota responded

It’s wonderful to hear that service on your BMW i4 Gran Coupe was friendly, professional, and seamless. Your positive feedback about our team’s approach is greatly appreciated. We look forward to caring for your BMW again soon.

April 09, 2026

Dealership Rating

Employee Rating

Mr. Munoz is very fast efficient and gets the job done. The work is always done right and I always get the car clean and ready to go. The work is always done right and I always get the car clean and ready to go. More

by SCHONESBAYERN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Munoz

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Apr 09, 2026 -

BMW of Sarasota responded

We appreciate you taking the time to share your experience. It’s great to hear Carlos and our service team provided fast, reliable care and had your 228 Gran Coupe spotless and ready promptly. We look forward to assisting you with your next visit.

April 09, 2026

Dealership Rating

Employee Rating

Very professional and easy to work with. Been with them since 2021. Great facility and convenient location Been with them since 2021. Great facility and convenient location More

by Boydsbills51

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 09, 2026 -

BMW of Sarasota responded

We appreciate your loyalty since 2021. Carlos is glad to have made servicing your BMW 430 professional and easy at our convenient location. We look forward to assisting you again.

April 08, 2026

Dealership Rating

Employee Rating

Excellent service with lots of updates. Gave me a loaner vehicle that was clean and overall great experience. Gave me a loaner vehicle that was clean and overall great experience. More

by John

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh Cash

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Apr 08, 2026 -

BMW of Sarasota responded

Delighted to hear you found our service thorough and the loaner clean. It was our pleasure servicing your BMW X5 PHEV. We look forward to assisting you again.

April 05, 2026

Dealership Rating

Employee Rating

Carlos is the best advisor. I always know my car will be handled and all necessary service will be performed. I appreciate the delivery of my car when the service was complete. I always know my car will be handled and all necessary service will be performed. I appreciate the delivery of my car when the service was complete. More

by Tracy Hesser

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 05, 2026 -

BMW of Sarasota responded

We appreciate you recognizing Carlos’s dedication. We’re glad your BMW 530 received all the necessary care and that delivery afterward was convenient. Thank you for trusting us with your vehicle.

April 03, 2026

Dealership Rating

Employee Rating

It was very smooth and seamless Carlos was very good with communication This is my fourth BMW. The service is great. Unfortunately, I've always bought my BMW from other dealerships because Sarasota BMW on th communication This is my fourth BMW. The service is great. Unfortunately, I've always bought my BMW from other dealerships because Sarasota BMW on the sale side is very hard to deal with. More

by kevinsteinwachs

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Munoz

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Apr 03, 2026 -

BMW of Sarasota responded

Thank you for trusting our service department with your fourth BMW and for sharing that Carlos kept you informed throughout. We’re pleased your X5 service was smooth. Your comments about the sales side have been noted and we hope to offer a better experience next time.

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