BMW of Sarasota

Quick service Carlos was super detailed in his explanation of any issues. He advised that this service center would not simply plug my punctured run flat tires but Carlos was super detailed in his explanation of any issues. He advised that this service center would not simply plug my punctured run flat tires but replace them to ensure safety. He was honest in telling me that my previous BMW service center was doing wrong by not replacing the tires each time there was a puncture. I truly appreciate that honesty from service department. The main reason why I have started to recommend others to this dealer. More

Truly Exceptional Service and Sales Experience Went in for service on my 2015 328i and was greeted by the asst. service manager Maria Lizardi. She was incredibly friendly and professional and I hig Went in for service on my 2015 328i and was greeted by the asst. service manager Maria Lizardi. She was incredibly friendly and professional and I highly recommend you ask to work with her for your BMW service needs. I took a walk over to Sales while I was waiting and was eyeing up my dream car, a new BMW M2. I was approached by Eric Reeves who gave me a very informative overview of the vehicle and then offered to test drive. He was very professional and friendly as well. A few days later I have taken delivery of my new BMW M2. I want to thank everyone involved from Maria, to Eric, and of course the manager Emilio Torres. I would recommend asking to work with any of these individuals if you want a Truly Exceptional experience. Thank you guys again. More

Superb! Jack worked with my schedule, family issues and was supportive and caring. He made the process of a new lease and closing of an old lease as smooth a Jack worked with my schedule, family issues and was supportive and caring. He made the process of a new lease and closing of an old lease as smooth as it could be. He is one of the reasons I have renewed my loyalty to BMW--the best and only cars I have owned/leased since my first BMW in 2002. More

5 stars I have been a client for more than 15 years and have always received the best service !!!! Even though 2 of my vehicles were purchased elsewhere the s I have been a client for more than 15 years and have always received the best service !!!! Even though 2 of my vehicles were purchased elsewhere the service I received was professional, knowledgeable, courteous and accommodating. Kyle Taber, Derek Thomas and Maria Lizardi are exceptional. It is because of Kyle Tabor that I continue to drive BMW and this year I bought a new 430 conv. from this dealership where Jack Hojnacki helped to make it a wonderful experience. I have recommended All to many of my friends. More

Three Screws Were No Match To Great Service I was driving my newly purchased BMW without a worry in the world when an alert popped up that there was "low tire pressure." I proceeded to BMW of Sa I was driving my newly purchased BMW without a worry in the world when an alert popped up that there was "low tire pressure." I proceeded to BMW of Sarasota and was met by service personnel including Greg Jones the service manager. Their response to my safety was immediate and I was back on the road with even a greater peace of mind. Thanks again, BMW of Sarasota. You perform customer service as if it's the only important thing you are going to do each day. More

Excellent Service Carlos Munzos is always attentive to my concerns, sees that they are addressed in a timely manner, and then explains everything in detail. He deserves Carlos Munzos is always attentive to my concerns, sees that they are addressed in a timely manner, and then explains everything in detail. He deserves with praise, and he is the main reason I refer friends to the dealership. More

Bad experience with service. - Service department does not response to needs. - I bought car at dealership and have now had two bad experiences and no positive ones. First, brou - Service department does not response to needs. - I bought car at dealership and have now had two bad experiences and no positive ones. First, brought car into service and waited an hour before they met with me. Even when asked to see manager I had to wait. Second, had an issue with car that I was trying to get resolved. I twice called the service department at dealership and never received a call back. More

Great experience and more! We came in to look at a used convertible but realized it was not the right fit for our lives, and changed to a 5 series sedan. Our salesperson, NayCo We came in to look at a used convertible but realized it was not the right fit for our lives, and changed to a 5 series sedan. Our salesperson, NayColle, was thorough and knowledgeable in explaining the differences between the 3 and 5 series, without being technical. We told her exactly the color combination we wanted, price point, and she found it and let us know about it in one week. We appreciated the one price methodology for used car pricing, as it is not tiring. The delivery process was thorough and professional (loved the touch screen signing process!), training on the new car was excellent, we are very happy. Thank you Caz, NayColle, and Tim. When you buy a BMW you have expectations of upgraded service and professionalism and you delivered. You have an excellent team Victor! More

My Expierence Carlos has always been exceptional to deal with. He had my wife's car serviced within an hour of my arrival. He is direct, to the point and get's thin Carlos has always been exceptional to deal with. He had my wife's car serviced within an hour of my arrival. He is direct, to the point and get's things done for us. More

Service department doesn’t seem to want my business. I tried to contact the service department for two major issues I had in the last 6 months. I had an unusual vibration & suspected an X-drive or transm I tried to contact the service department for two major issues I had in the last 6 months. I had an unusual vibration & suspected an X-drive or transmission problem. Called dealership twice and asked to be transferred to service. First time I got no answer and left a detailed message. Several days later after no response, I tried again and this time left same details with woman who answered and requested a call back. Nothing. Spent $1500 with independent facility to have transmission serviced. Several weeks later, I again contacted dealership about all four tire replacement. I was considering going with staggered tire sizes and felt BMW technicians would be the best choice to do the job. Same result. Two calls, two messages, no return call. I ended up spending $900 with Laning Tire for 4 tires and alignment. Hard to understand why the local dealership would not even bother to return a call for what would have been profitable service business. Interestingly, during this same time period, I did receive a call from the sales department with some bogus story about my vehicle being in big demand as a trade in on a new BMW. My conclusion is that this dealership is only interested in selling new cars and the gouging that goes with warranty work. When the vehicle is off warranty, the service department knows that they are unable to compete with independent service providers. Will not bother with this dealership for service OR new vehicle. More