Eric Bachar

This time good with a loaner and no wait. Improved service and effective advisor . I am happy Improved service and effective advisor . I am happy More

by alisonthurau Verified Customer Verified Customer

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The work completed was satisfactory but the pricing is outrageous, bordering on predatory. I would definitely shop around if they are estimating any work for you. Based on my research, they were practical outrageous, bordering on predatory. I would definitely shop around if they are estimating any work for you. Based on my research, they were practically doubling the parts costs versus what a simple internet search would yield. More

by boilerup1111 Verified Customer Verified Customer

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Chad had very good communication from the first phone call. He stayed in contact with me to ensure that I had a smooth test drive. The dealership was over 3 hours from my house. He helped make it a good call. He stayed in contact with me to ensure that I had a smooth test drive. The dealership was over 3 hours from my house. He helped make it a good deal that both I and the dealership were happy with. I would definitely buy from him again in the future. More

by SJP96001S Verified Customer Verified Customer

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I felt that the overall experience was very professional and yet personal as it related to my service needs. Things moved along promptly, and as described. and yet personal as it related to my service needs. Things moved along promptly, and as described. More

by apasquariello Verified Customer Verified Customer

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Excellent service. Cameron was great and very efficient. The personal service and convenience were remarkable! Cameron was great and very efficient. The personal service and convenience were remarkable! More

by JLMOORE1125 Verified Customer Verified Customer

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Service was thorough, efficient, and quick. The attendant was helpful and friendly. I will certainly return. The attendant was helpful and friendly. I will certainly return. More

by Nancy Verified Customer Verified Customer

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I told them about my interior lights coming on while driving. He basically told me it was my imagination and couldn't reproduce it. One Google search and I was able to see this is a very common issue. driving. He basically told me it was my imagination and couldn't reproduce it. One Google search and I was able to see this is a very common issue. Since I've gotten it back it's come on about 27 times. More

by Laurie.simonds Verified Customer Verified Customer

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excellent service, excellent communication, excellent explanation of the repair it was done, nice to hear and see a complete service in video reporting. explanation of the repair it was done, nice to hear and see a complete service in video reporting. More

by vmaksi1 Verified Customer Verified Customer

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scheduled an oil change with BMW of Sarasota a month in advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me kn advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me know the service was done — only to find out that they hadn’t even started it. The explanation? A lot of people had shown up that morning needing oil changes before the Thanksgiving holiday, and they were trying to squeeze them in because they were traveling. The issue is: I had an appointment. They didn’t. That’s the whole point of scheduling — especially when your time matters. Then I was told I would have to leave my car there for the rest of the day and come back later. I specifically scheduled a service appointment to avoid needing a loaner or arranging transportation. But when I asked about a loaner, they couldn’t offer one because they had already given them all away. To make matters worse, during my wait someone approached me about a windshield replacement. They suggested I call my insurance company and claim the damage was “just discovered today” — essentially asking me to commit insurance fraud. That was not only unprofessional but extremely concerning. Overall, the experience felt poorly managed and, frankly, shady. I expected better communication, scheduling integrity, and professionalism — especially from a BMW dealership. More

by Laurie.simonds Verified Customer Verified Customer

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Had bad tire and service department helped me out with quick service on an emergency basis quick service on an emergency basis More

by RICK Verified Customer Verified Customer

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